AutoPartsPrime.com Opiniões 70

TrustScore: 4 em 5

4,2

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Classificada 5 em 5 estrelas

Ordered parts online, I was updated on shipping the entire time. No issues. I would order from them again

Classificada 5 em 5 estrelas

Identifying and ordering the replacement part I needed for my vehicle was a simple process on the website and the price was very competitive. The part was delivered as promised. A good experience.

Classificada 5 em 5 estrelas

Exactly as expected. Helped cleanup an exhaust leak from someone's previously shoddy job of working on the cats. Perfect fit, haven't thought about it since!

Classificada 1 em 5 estrelas

Easy to buy from Autopartsprime.com, and very difficult to return a part, they take very long to answer your email and when you reach the RMA department by telephone they will send you to some u... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de peças automóveis

Escrito pela empresa

AutoPartsPrime by AutoPartsPrime.com, Inc. is an established business operating for over a decade and is the leading online auto parts and accessories supplier in the United States. Our giant selection and broad a range of brands available ensure that you will find what you're looking for at an affordable price.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

70 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 71% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The exact part I was looking for

The exact part I was looking for. It was a very specific bolt/washer. Shipment was quick and packaged well.
Although the S&H was a little pricey. $1.60 for the part and $12.34 for shipping. I don’t mind though, they end to make money and they’re not going to do it on a $1.60 part.

14 de dezembro de 2025
Classificada 3 em 5 estrelas

Not quite what was described.

The part appears to be the right one for my car and will likely fit. However, it was offered as "silver' to match the color on my car, and it is definitely NOT silver. Thus, I will have to take it to a body shop and have it painted before I install it on my car. Disappointed!

27 de novembro de 2025
logótipo da AutoPartsPrime.com

Resposta da AutoPartsPrime.com

Thank you for sharing your feedback with us. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be.
We’ve looked into your order, and unfortunately it falls outside our 5 business-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time.
We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.

Classificada 5 em 5 estrelas

Good price on hard to find part

I needed the correct genuine Toyota part for my 1988 pickup. That’s what I got from AutoPartsPrime for about half the price of what the dealership quoted me. I received the part promptly and it fit perfectly. What more could I want?!

17 de outubro de 2025
Classificada 5 em 5 estrelas

Car parts with ease!

I needed the most random little part for my Lexus fuel door. Somehow I stumbled upon your website, ordered it with ease, and it was promptly delivered. It was great! I would recommend your company to others. Thank you.

1 de outubro de 2025
Classificada 1 em 5 estrelas

This company should be investigated

This business have been take advantage of customers in the parts industry for years and they're getting away with it. They charged me for a part for my Hyundai, sent a wrong defective part instead and refused to take it back. Someone should have a serious look at their business because what they're doing isn't right.

18 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

⭐ 1 out of 5 — Poor Experience with Late Delivery and Customer Service

Had a delivery window of 7/31–8/01. Unfortunately, part didn't arrive until 8/02, which completely defeated the purpose of my purchase — the job had to be finished by the evening of 8/01. Even if it had arrived later that night, outside of normal business hours, I could’ve used it.

Customer service was disappointing, just shotty. They must have remote agents whose environments aren’t monitored — I actually had to hang up on one agent because their kids & dog were so loud.

The return process is straightforward, but trying to reason with them is not. I believe: 1) Should be able to return a product that arrived late, regardless if it’s 1 day or 10. 2) Shouldn't have to pay a restocking fee for something that wasn’t my fault. 3) They should provide return packaging & a prepaid label when the delay is on their end.

Instead, I was brushed off by a manager with an attitude who literally said, “Bro, it wasn’t like 10 days late—it was just a day.” That’s not acceptable customer service or accountability.

Late shipments are not addressed in their return policy, leaving customers like me stuck. My finances are tight right now, & while the part price was fair, the $21 shipping! on a $224 total made this an inconvenient frustrating poopy experience.

Now I’m left with a part I can’t use, may resell, but will probably take a while.
If on-time delivery matters to you, steer clear of AutopartsPrime.

7 de agosto de 2025
Opinião espontânea
logótipo da AutoPartsPrime.com

Resposta da AutoPartsPrime.com

We sincerely apologize for the inconvenience you have experienced. Please email us at support@autopartsprime.com with [TRUSTPILOT Complaint] in the subject line and include your order number if applicable to ensure your issue is directed to management for review.

Your feedback is essential for improving our services. Thank you for bringing this to our attention.

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