Aventa Opiniões 145

TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

It has been 8 months i am still waiting for the glasses or my refund. I have sent over 30 emails and still have not got any answer. The only reply is “we are working on it to resolve the issue with de... Ver mais

Classificada 2 em 5 estrelas

Glasses arrived late. Resolution fluctuates from 1600x1200 to 1280x960 without warning. Recording at either resolution is blurry at close range. Battery life is about 10-15 short videos. Bring the... Ver mais

Classificada 3 em 5 estrelas

I was super disappointed with how the support team handled my concerns on the shipmemt of my G100, but they did try their best. I did get my G100 after 3 weeks, with 50 emails in-between Aventa supp... Ver mais

Classificada 4 em 5 estrelas

After finally receiving my package 2 weeks later, my husband absolutely loves them. The camera, video,audio the style of the glasses was worth the purchase. Although I didn't think that the order woul... Ver mais


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

145 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 19% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Im pleased with the results.

Im pleased with the results.
Videos, and Image is good.
Music sound is also good.
The sliding controls works good, but when tap to stop music work at times.
Quality is ok.
Love the transition lens great.
Pairing no problem.

18 de outubro de 2025
Classificada 5 em 5 estrelas

I lost my clear lenses and…..

I lost my clear lenses and I e-mailed the customer service people to see if I could get a replacement pair. Everyone was fast to respond my questions and guided me step by step to what I needed. I was even able to upload my prescription and my lenses will cover all my needs. Thanks

6 de dezembro de 2025
Classificada 1 em 5 estrelas

This company is garbage

This company is garbage. I was charged extra for cases and never got a refund. I initiated a return within the 30 days because of a shitty battery life and they strung me along with a response once a week. I was then asked to submit a video on why I wanted to return the glasses. I never had to send an audition video in order to return a product.

My name is Johnny X my order number is #63173 Aventa customer service is just a bunch of AI bots with automated messages. I would rather be frustrated talking to a human being in India or the Philippines

8 de dezembro de 2025
Opinião espontânea
logótipo da Aventa

Resposta da Aventa

Hi Johnny,

We’re sorry to hear about your experience and truly understand your frustration.

We’d like to clarify that our customer support is handled by live agents, not AI bots, and we apologize if the response time made it seem otherwise.

For returns or refunds related to possible product defects (such as battery performance), we do follow a standard procedure which includes requesting a short video showing the issue. This step helps our team accurately verify the concern and provide the appropriate replacement or refund as quickly as possible.

We genuinely want to help resolve this for you. Once the requested video is provided, our support team can move forward with your case without delay.

Thank you for sharing your feedback, and we hope to have the opportunity to make this right.

— Aventa Support Team

Classificada 1 em 5 estrelas

I ordered early October

I ordered early October, I received an email with tracking information October 19th…the tracking has not updated. It’s December and the tracking has not updated and I have not heard anything. Multiple emails and attempts to reach them with no avail.

1 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

This is a scam company!

This is a scam company. They fake ship the product so you get a tracking number but in fact, there is no item. I contacted USPS and they said the label was never paid therefore, there is not actual shipment being sent.

Do not buy anything from them! I filed a chargeback with my CC, and will also file a report with the BBB and FTC.

2 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bad company

At least some of these other people got their glasses. I never received mine because they “didn’t put enough postage” on the package and USPS seized it. Aventa claims they can’t give me a refund until they receive the item back. Well it’s not my fault I didn’t get the package in the first place! Such scammers. Avoid at all cost.

1 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Item Ordered Oct 4, Never Received

Ordered October 4th. Never received, zero support from customer service. I filed a complaint with Shopify, Aventa finally replied to my emails.

They'd be more helpful if they kept ignoring my emails.

4 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quick delivery

Quick delivery. Great Quality Glasses. The sound when playing music is great! Taking a picture and having the Al tell me what it's looking at is so cool! The POV video is awesome. So many cool things about these Glasses! Highly recommend them!

7 de outubro de 2025
Classificada 5 em 5 estrelas

Great glasses

Great glasses. Guys just be patient up to a month to be delivered. I ordered mine with prescription and it came exactly as I did. I love all features in it and I'm impressed of AI and translator how fast and precise. Videos and photos are very 👍. Definitely, recomanding others.

28 de outubro de 2025
Classificada 1 em 5 estrelas

Forgot to add my apt number to my…

Forgot to add my apt number to my address cause me so much hell I’m so freaky pissed off

5 de novembro de 2025
logótipo da Aventa

Resposta da Aventa

Hi Daquan,

We’ve sent you an email regarding your order and requested an address update so we can proceed. Please check your inbox (and spam folder) and reply with the updated details at your earliest convenience.

- Aventa Customer Support Team

Classificada 1 em 5 estrelas

Worst customer service ever

Avoid at all costs. They are scammers. They sell you the product but the product arrives very late and is defective, worthless. And when you try to return them and contact them the customer service is inexistent. Takes forever to answer. Its been 3 months and I haven’t been able to return them yet. Crazy. Terrible experience with them. I would never ever buy from them.

25 de novembro de 2025
Opinião espontânea

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