AWGAMING Opiniões 

208
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

AW Gaming was superb from start to finish. No pressure selling, listened to what I required and didn’t try to up sale. Called rather than emailing which gave a personal touch. Delivered as promise... Ver mais

Classificada 5 em 5 estrelas

I started off with a ~1k gaming PC and heavily configured it, going well beyond the options available through the web form. I had email and phone conversations with Carl who helped me choose the optim... Ver mais

Classificada 5 em 5 estrelas

Amazing from the start. I purchased the computer Saturday, Thursday delivered. Customer service is great so don’t listen to these other reviews telling you otherwise. They build high quality affordabl... Ver mais

Classificada 3 em 5 estrelas

GW Gaming have been very disappointing! Initially the experience was positive when the order was placed but problems began when we received the PC. The build quality isn’t great, there was no power c... Ver mais

Informações sobre a empresa

  1. Fabricante de hardware de computadores

Escrito pela empresa

We are a UK Based manufacturer of Gaming PCs, Custom Built Gaming Systems and Ready built PCs for gaming and professionals. All AW Gaming systems are built in house by us. We pride ourselves on ensuring our systems are ready for gaming to their maximum performance! All our systems come with a comprehensive 2 year warranty with free tech support throughout the lifespan of your warranty. We are rapidly expanding into various outlets around Europe and are delving into the world of esports & gaming competitions.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

208 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,7

Todas as opiniões

(208)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

The place to go for a PC!!

AWGAMING were excellent from start to finish. They answered any questions I had prior to purchasing my PC and have been excellent resolving any issues I’ve had since. They even upgraded my SSD as there was a delay with my order. Could not recommend them more.

25 de setembro de 2023
Classificada 5 em 5 estrelas

Astonishing Service

Received my PC. Well built. Well packaged with everything needed. Warranty was provided and all other bits of useful information needed for me to enjoy my PC. This is the only company that has worked for me. Better than the rest. 5/5 recommended

16 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The only review you will need to read

The website is set up in an efficient way that makes it easy to find what you want and keeps it simple enough to make it easy for anyone to configure a gaming pc for them, or to buy a pre built one as a gift. The case I originally chose wasn't in stock but they got in touch and we spoke about a change and because this delayed the shipping that I payed for, they compensated me with some upgrades, they upgraded my ram to gaming ram and also upgraded my graphics card to a better spec one but to also match the aesthetics of the pc. Unfortunately the graphics card had been damaged during shipping but the customer service team were incredibly responsive and we managed to get the old card collected from my door and a new one had arrived the next working day. I feel they went above and beyond do ensure the customer was happy, The product is excellent and does exactly what I needed it to do!

21 de setembro de 2023
Classificada 5 em 5 estrelas

This was a fantastic buying experience

This was a fantastic buying experience. I had absolutely personal out-of-hours support in discussing the best build for me and the advice was perfect. Not only do I have a PC that I'm delighted with but it arrived 3 days before I expected it to and at a price I'm still feeling very smug about. Thanks so much.

11 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fast response

Fast response.
Always quick reply’s
amazing help with everything even when brought item.
Definitely recommend and shop again.

18 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

What made my experience great?

What made my experience great?

Well first of all the website is very easy to navigate and customise your own build.

I paid for express shipping and if it wasn't for the bank holiday would have been here well within the time frame.

I have had an issue with my windows key (now it's been resolved 100% my own fault) but I spoke with Carl who was quick to a solution and got me back on track.

I requested a WiFi card be added to my build but due to resriction with other components whis was possible but again Carl resolved the issue and came up with a solution that works!

The build quality is fantastic and so far so good, I love my custome PC and fell I will be happy with this fir manh years to come!

18 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great company Highly recommend

If I could give more stars I would! Excellent service and after sales. If you have any questions, very quick to respond and help out. Great knowledge and great if you’re just starting out, like me.

19 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

great pc and customer service

bought this pc online on their website came within a week of expected arrival and customer service was great when i needed help in finding my digital license and the pc runs perfect

1 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

5 stars

5 stars, fantastic help, happy to help, great price, will always go the extra mile for you, will go back the them, will not use anyone elsa , thank you so much ! ☺️

9 de agosto de 2023
Classificada 1 em 5 estrelas

AVOID!!!

I made an order for a gaming pc bundle in May and was delivered on time however when I unboxed it and plugged it in the pc wouldn't start up. After speaking with technician that worked for company (Tyler) he couldn't figure out what was wrong so decided would be best to send it back to them. It took them 6 weeks to sort a collection and they found the cpu to have bent pins. I was then told in july that they would try and bend back the pins (repair) on the cpu or send a refund. After not hearing nothing since I called them today and was informed because of the condition of the cpu (how it came out the box my end) the supplier won't accept it as a return so they won't be refunding me or giving me the cpu back. AVOID AWGaming at all costs, you're better off building your own or finding someone else.

11 de maio de 2023
logótipo da AWGAMING

Resposta da AWGAMING

Hello Ashley

Sorry to read of your experience. Whilst we do try to accommodate for our customers, on this ocassion it was not possible. I do also appreciate your frustration but there is no excuse for abuse.

On the rare ocassion yes our systems take a bump in transit, something we are working with the courier company to iron out. However, when we received your system for RMA over 50% of the pins were damaged. It's not possible for a CPU to jump out of the socket and become so damaged without help. The main culprit with damage on AMD CPUs is incorrect removal techniques, as the CPU becomes stuck to the cooler and the pins bend on removal. We are releasing a video on proper CPU upgrade techniques soon under our AW Guides section for our custom-build gaming pc series.

On arrival the RMA had been sent to us with a replacement CPU already, and through phone conversations it was suggested to us that your system might have a CPU issue, so we were happy to replace in this case.

Again my apologies for not being able to assist with a refund, to negate a negative TrustPilot review. Our business model does not allow for accidental damage, which is noted in our warranty terms.

You still have 2 years warranty with us on your gaming pc, with free tech support assistance and free upgrades for 2 years. This will save you the cost of any ongoing issues over the 2 years and any required upgrades as your games get more demanding. Always happy to help :)

Thanks
Awgaming

Classificada 5 em 5 estrelas

Amazing custom-built desktop

I started off with a ~1k gaming PC and heavily configured it, going well beyond the options available through the web form. I had email and phone conversations with Carl who helped me choose the optimal configuration wrt. being future proof, noise levels etc. The PC was shipped within 5 days and arrived exactly as configured. I couldn't be more happy with the service provided, value and helpfulness of the team. Thank you!

21 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

pc bundle

I order a pc bundle, during transit something had come loose the technician was amazing help to get it sorted as soon as possible after sending it back to find the problem and was in communication the whole time and i now have a wonderful gaming set up.

7 de agosto de 2023
logótipo da AWGAMING

Resposta da AWGAMING

Hi Hayden

We are delighted to see your review about your gaming pc. Happy to have you as a part of team AW, thank you so much for your business and kind feedback.

Be sure to follow us @Awgamingsystems on socials and discord

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