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AxxonPay is a premier payment solutions provider and a direct bank card acquirer for high risk merchants. We offer a range of payment services, including Visa, Mastercard, JCB, UnionPay, and alternative payment methods to clients across the globe. Our data-driven technologies are customized to suit the needs of our e-commerce clients, making online payments simple, secure and hassle-free. Our payment gateway facilitates an omnichannel payment process, combining acquiring capabilities, over 100 payment methods, mass payouts, and technological innovation within a single, seamless integration. AxxonPay guarantees swift money movement in a single click. Our clients benefit from reduced operational costs, reduced time-to-market for business expansion, and the perfect balance between conversion and security. With over 700 employees, AxxonPay has a global presence with four offices worldwide. We are licensed by the Financial Conduct Authority FCP of the UK. Our commitment to our clients is reflected in our state-of-the-art payment solutions and impeccable customer service.
56 Shoreditch High Street, E1 6JJ, London, Reino Unido
3,1
18 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
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I see so many negative comments about the support on axxonpay.
My experience on the support has been helpful quick response and transactional assistance and thank you Daniel for being of great assistance to me.
I sent a payment to my IBAN, but nothing happened. The money remained in my account. It's a scam. I highly recommend not sending your money there. It's a fraudulent company.
Resposta da Axxonpay
Dear Sir,
Your accusations are false; we checked your account numerously and checked your claimed transfers. Your account is only accredited with your transfers, and yet as many times as you requested a withdrawal, you never submitted a request. We tried helping, yet all you do is claim and falsify information without even communicating. Apologies if you feel this way, but please do claim honest facts and revise your account before any accusations.
Best Regards,
Axxonpay
Their customer does not respond at all. I made tickets and tried to communicate them through emails and it's been weeks and no reply.
Resposta da Axxonpay
Dear Sir,
We Never received any tickets from you, did you reach out to support@axxonpay.com ?
Best Regards,
Axxonpay
Tôi đánh giá cao Axxonpay ở sự ổn định của hệ thống và tốc độ xử lý giao dịch. Dịch vụ hỗ trợ khách hàng chuyên nghiệp, làm việc rõ ràng và có trách nhiệm. Phù hợp cho cá nhân và doanh nghiệp cần giải pháp thanh toán an toàn.
Honest quick and no hasstle, I came to them, signed up, waited, got approved, sent and received money for my business and also my family, easy, no headache, no issues, I been with other providers, axxonpay is the best, easy, no issue, no headache, great support, thank you axxon
Resposta da Axxonpay
Dear Sir,
Thank you very much for your review.
Best Regards,
Axxonpay
Great service, I transfer from vietnam to the US and back and handle client transfers form europe also and i always get good exchanges, thank you axxon, specially roy with the support and account management, easy to deal with
Resposta da Axxonpay
Dear Sir,
Thank you and more than happy to always help and support you.
Best Regards,
Axxonpay
I dealt with them for past year, they offered me account and crypto also to trade with UAE as we are wholesale suppliers of clothing, they are good and no problems with payments or exchange
Resposta da Axxonpay
Dear Sir,
Thank you and more than happy to always help and support you.
Best Regards,
Axxonpay
Sended a week ago a payment to my iban.
Week later still didn´t received and it was a instant payment.
Texted support but they don´t answer me.
I am asking myself what is this for unprofessional bank.
Resposta da Axxonpay
Dear Sir,
We are very sorry to hear this, we ask if you can please submit a ticket in your portal on support and one of our support team members will reach back to you.
Best Regards,
Axxonpay
Resposta da Axxonpay
Dear Sir,
In order for the support to work you need to submit a ticket in your portal on support and one of our support team members will reach back to you.
Best Regards,
Axxonpay
Haven't been able to use account don't even know if it's real.Was verified for an " account " but haven't been able to use it at all.
Resposta da Axxonpay
Dear Sir,
Please reach out to our support team and one of our staff will be able to help you.
Best Regards,
Axxonpay
Not clear if your account is activated or not and no any support!
Resposta da Axxonpay
Dear Sir,
Please reach out to our support team and one of our staff will be able to help you.
Best Regards,
Axxonpay
Customer support team do not reply at all. I have created many ticket also written many mail to their support. But I did not get any reply back
Resposta da Axxonpay
Dear Sir,
Please reach out to our support team and one of our staff will be able to help you.
Best Regards,
Axxonpay
Resposta da Axxonpay
Dear Sir,
Please reach out to our support team and one of our staff will be able to help you.
Best Regards,
Axxonpay
I have been struggling for almost a month, I transfer money and it does not come to my account, customer service never responds, never use it, you will regret it.
Resposta da Axxonpay
Dear Sir,
Please reach out to our support team and one of our staff will be able to help you.
Best Regards,
Axxonpay
No customer support even I requested how to use the account
Till now no response
Resposta da Axxonpay
Dear Sir/Madam,
Sorry to hear that, please reach out to support@axxonpay.com, we currently have a priority queue to our existing clients, since you mentioned your seeking IBAN's one of our team has responded to you accordingly.
Best Regards,
Axxonpay
Giving one star rating as this is the minimum, but you deserve a negative zero rating for being the worst financial service so far. Made a deposit over 30days ago hasn't reached my axxonpay account till date. Also customer service is no where to be found. Lines not going through, numerous emails sent no response.
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