Aztec Diamond Equestrian Opiniões 

820
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

From the first time I met this company, I can’t recall if it was Heyes or Olympia the young lady that started this company was brilliant to deal with the quality of the jodpurs tops and jackets Eavon... Ver mais

Classificada 2 em 5 estrelas

I bought some riding leggings which feel fantastic and look great but the stitching has started to come apart on the third time wearing them. So sadly I can't recommend despite these being fabulous t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve always been so impressed by the products quality. We have jackets, mid layers and many breeches and they are all functional, comfortable and flattering! The customer service is next level. Th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This is my first purchase from AD, great web site, fast delivery, nice packaging (including tissue paper ! Nice touch ) Colours are great, the feel and fit is superb, I have worn the base layer but... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa desportiva
  2. também em
  3. Clube de equitação
  4. Loja de acessórios para equitação
  5. Loja de moda feminina
  6. Loja de roupa

Escrito pela empresa

Equestrian Fashion for Women and Children, designed in the UK.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

820 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(820)

55 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Customer service is exquisite and my…

Customer service is exquisite and my pink show jacket is nothing short of perfect. Fits absolutely beautifully and the colour is divine.

8 de agosto de 2025
Opinião espontânea
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Resposta da Aztec Diamond Equestrian

Thank you so much for leaving us a 5-star review! 🌟
We’re so pleased to hear you’re happy with your pink competition jacket!

We hope you enjoy wearing it for a long time to come!

AD x

Classificada 5 em 5 estrelas

Beautiful set for my granddaughter

Beautiful set for my granddaughter. As usual the website experience was excellent, as was delivery.
Highly recommend.

29 de julho de 2025
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Resposta da Aztec Diamond Equestrian

Thank you so much for your lovely review! We’re so pleased to hear that your granddaughter loved her set and that you had a great experience with our website and delivery. Your kind words and recommendation mean the world to us!

If there’s ever anything else we can help with, please don’t hesitate to get in touch. AD x

Classificada 5 em 5 estrelas

Aztec Diamond raises the bar for 5 star customer service

Annie from Customer Service truly went above and beyond when helping me with an order that was declined at customs. I explained that my order was time sensitive and Annie was incredibly efficient, friendly and acted with urgency without me ever having to chase up. If not for Annie, I would not have received my order in time. Aztec Diamond is described as a “solutions oriented brand”, this is truly reflected through Annie. Thank you Annie.

28 de julho de 2025
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Resposta da Aztec Diamond Equestrian

Thank you so much for your wonderful review and for taking the time to share your experience with us. We're absolutely delighted to hear that you were happy with the service you received.

We always strive offer exceptional customer service and are so pleased that Annie was able to support you quickly and efficiently. It’s incredibly rewarding to know that our efforts helped ensure your order arrived in time.

Thank you again for your kind words and support, we look forward to welcoming you back soon! AD x

Classificada 5 em 5 estrelas

Amazing company!

I love Aztec Diamond Equestrian! They are a brilliant company and really look after their customers. The lovely Annie upgraded my order to Royal Mail 24 hours to ensure I got it in time for my competition. The products are just amazing quality! Even my daughter is converted now and she is fussy! We love you!

3 de julho de 2025
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Resposta da Aztec Diamond Equestrian

Hi Faye, Thanks so much for leaving us this five star review! I am so pleased to hear your items arrived ready for your competition, we hope it all went well. We look forward to seeing you and your daughter shopping with us again in the future 🤍 AD x

Classificada 5 em 5 estrelas

Aztec Diamond customer service

Aztec Diamond what can I say , your customer service is absolutely outstanding you have been so helpful to us and got my son his favourite riding hat you had kept your word and got in touch with us to say stock was available again thank you so much very happy customer .one happy boy who will now show off his new hat on instagram.

27 de junho de 2025
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Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re so happy we could help and that your son has his favourite riding helmet at last. It’s wonderful to hear how pleased you both are, we can’t wait to see him showing it off on Instagram! AD x

Classificada 5 em 5 estrelas

4th Pair of leggings from Aztec Diamond…

4th Pair of leggings from Aztec Diamond and absolutely love!! They wash and wear really well, very impressed for the price. Order always ships fast too.

26 de maio de 2025
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Resposta da Aztec Diamond Equestrian

Thank you for the wonderful review! It really means a lot to us that you’re happy with your AD items and our service. Enjoy wearing your new pieces! AD x

Classificada 2 em 5 estrelas

Stitching falling apart after a week

I bought some riding leggings which feel fantastic and look great but the stitching has started to come apart on the third time wearing them. So sadly I can't recommend despite these being fabulous to wear and look at. A real disappointment as I really do normally think AD products are great.

16 de junho de 2025
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Resposta da Aztec Diamond Equestrian

We are so sorry to hear you have had an issue with one of our products, this is not the quality we expect for our customers. Have you contacted our customer service team and alerted them to this issue, they will be able to assist you with this right away. Email address: info@aztecdiamond.com
We look forward to hearing from you. AD x

Classificada 5 em 5 estrelas

I’ve brought from Aztec diamond a few…

I’ve brought from Aztec diamond a few times and the quality has been very good. My daughter wears Aztec diamond she finds it very comfortable.
The last order we purchased, there was a problem with the riding tights the lettering was coming off at the front. I emailed the company and received a different pair and and kept the other pair. Very pleased with their response and how they dealt with this.

16 de junho de 2025
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Resposta da Aztec Diamond Equestrian

Thanks so much for sticking with us! We’re glad your daughter loves her AD items and we are really happy we could sort out the leggings issue quickly for you. Can’t wait to keep bringing you both quality stuff you’ll love! AD x

Classificada 2 em 5 estrelas

Zero response

I placed my first ever order, opened it and loved it. Then discovered some loose stitching on the jods. I emailed the relevant address and never heard anything back.

16 de junho de 2025
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Resposta da Aztec Diamond Equestrian

Hi Angela, So sorry to hear you have had an issue with your leggings. I can see you emailed us on June 14th to which our customer service team promptly replied on June 16th. We invited you to log this fault on to our online portal so we could begin the process of resolving this matter for you. Sadly we are yet to receive a response to our email and can see that this has not yet been logged on to our portal either. We would love to address this issue for you and hope to hear back from you soon. If you require any assistance with the portal please let us know and we will be happy to help. AD x

Classificada 2 em 5 estrelas

I would never buy from here again

I would never buy from here again. The buying and shipping experience was horrible. They did eventually get my package to me which is only the literal expectation when making a purchase and made a smart, condescending response to my previous review about how "they worked to get me my package". Okay, well, when you order something from a company, that's what is supposed to occur.. Receiving a package I paid for is not a favor. In addition, I ordered the exact same pair of breeches in 2 different colors. One fit perfect, and the other was slightly too small. When I went to return it, the original order was beyond 30 days including all the shipping debacle, so it wasn't eligible. Not sure who managed that claim, but it was not a good experience.

1 de maio de 2025
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Resposta da Aztec Diamond Equestrian

Thank you for your feedback April. We’re truly sorry for the frustrating experience you had with the shipping delays. Unfortunately, these delays were due to issues with our shipping provider, which were beyond our control. Please know we did our best to expedite your delivery and keep you updated throughout the process. We also refunded your shipping fees and provided you with a discount code as an apology for the delay.

Regarding the return, our policy does require returns within 30 days. However, had you contacted us during this period about the sizing issue, we would have absolutely made an exception and accepted the return given the circumstances. We always want our customers to be happy with their purchase and are here to help where we can.

We appreciate your honesty and hope you’ll consider giving us another chance in the future to provide you with a better experience. AD x

Classificada 2 em 5 estrelas

I bought two pairs of the aztec diamond…

I bought two pairs of the aztec diamond taped leggings with the knee grip. They both look amazing and are really comfy but the graphite ones when I have pulled them over my leg the stitching has snapped. This was before even washing them. The black ones I can't fault. Im not sure if I got a faulty one. Both look great on. They are comfy round the waist with a thick band that doesn't dig in! Not really a negative review I have just been unlucky.

19 de junho de 2025
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Resposta da Aztec Diamond Equestrian

Hi Lucy, Please contact our customer service team on info@aztecdiamond.com as this is not the standard of quality we expect for our customers. They will be able to help you with this matter. Many thanks, AD

Classificada 3 em 5 estrelas

forest green

I’m happy with the style, colour and fit but some of the seams were picked :/

2 de junho de 2025
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Resposta da Aztec Diamond Equestrian

I am so sorry to hear about the seams on your leggings. Please contact our customer service team on info@aztecdiamond.com as this is not the standard of quality we expect for our customers. They will be able to help you with this matter. Many thanks, AD

Classificada 5 em 5 estrelas

My wardrobe staple

I used to wear AD many years ago, when they were I’d say, more of an ‘emerging’ brand. I still have all of those bits, but with having children and being out of riding for a little while, hadn’t worn them.

Fast forward to now, I’ve started working with animals on a varied and large scale and I wanted some clothes to wear for work and that I could wear when I finally (!) find the time to get back into riding. I thought I’d have a nose at what AD were doing nowadays and I was so glad I did!

I’ve made a few orders now and have quite a few of the leggings, tops and baselayers. The glow up of AD from my original pieces to now, is incredible! Some of the earlier pieces were a bit uncomfortable or lesser quality but Jordan has really upped the game.

I find the material thick, great quality and I love the supportive waistband in the leggings. The range of colour ways and styles is also a stark move away from the more traditional equestrian wear and I always feel so confident wearing them. I find myself wearing them just because on weekends too, they’re so versatile and comfortable.

Orders are always delivered really quickly and packaged beautifully. If this level of quality, service and innovation is maintained, you’ll have a loyal customer in me. Thank you ☺️

1 de junho de 2025
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Resposta da Aztec Diamond Equestrian

We’re so glad you’re happy with your order — thank you for taking the time to leave such a kind review! Your support means a lot to us. AD x

Classificada 5 em 5 estrelas

I love this brand

I love this brand - super modern, great quality and fit. Great offer on the market where most available brands are quite traditional 'old English' style - highly recommend and also fast delivery.

30 de abril de 2025
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Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re so happy to hear you love our brand and appreciate our designs, quality, and fit of our pieces. It means a lot to us that you noticed what sets us apart. Thanks again! AD x

Classificada 5 em 5 estrelas

A great choice of stylish designs

A great choice of stylish designs and flattering fits. The leggings I purchased fit beautifully and are so comfortable! Brilliant quality and price. I will definitely be buying more items from Aztec Diamond!

17 de maio de 2025
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Resposta da Aztec Diamond Equestrian

Thank you for your kind words! We’re thrilled you love the fit, comfort, and quality of your leggings. Looking forward to helping you find more pieces you’ll love! AD x

Classificada 5 em 5 estrelas

Product is beautiful

Product is beautiful, fashionable & classic. Delivery is fast. Packaging is lovely & minimal. No complaints! I love my full seat leggings & want to wear them every time I ride. They are lightweight & great for the warmer months.

21 de maio de 2025
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Resposta da Aztec Diamond Equestrian

We really appreciate your kind words! It’s wonderful to hear how much you’re enjoying your full seat leggings, thank you for choosing us. AD x

Classificada 5 em 5 estrelas

My first Aztec Diamond purchase but not my last

My first Aztec Diamond purchase
Bought 2 pairs of leggings in the sale…what a bargain 🤩
Super comfortable and look smart. I’m a curvy lady and sometimes the waistbands ride down but not these.
Deep phone pocket (only criticism is I’d like two…one on each leg)
Liked them so much ordered a polo(love it… zip neck and fancy collar) and some more leggings
Will definitely buy again

12 de maio de 2025
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Resposta da Aztec Diamond Equestrian

Thanks so much for your great feedback! We’re so glad to hear the leggings fit well. We appreciate the pocket suggestion, I will pass this on to the design team for their consideration. Looking forward to your next order. AD x

Classificada 2 em 5 estrelas

Unfortunately I haven’t received my…

Unfortunately I haven’t received my item! Aztec diamond made little effort to resolve the matter.
On the day of expected delivery date royal sent me an email stating they had returned my item to sender as the delivery note was incomplete ( missing house number)
How this happened I have no idea as I purchased an item from them the week before via Apple Pay and it was delivered fine.
Address all complete
Contacted customer care and they haven’t been overly helpful to be honest,
Blamed me, which isn’t at all accurate and said I have to wait until it is received back to them despite it never reaching me and being a tracked item.

Pretty annoyed with the brand after this another retailer would have valued my custom and issued the item out again and not made me wait for weeks for the item. Let’s see if it ever turns up!
If it’s not out for delivery by Monday I will be requesting full refund

16 de maio de 2025
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logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you for reaching out and sharing your concerns. We’re very sorry for the frustration this situation has caused. We understand how disappointing it is not to receive your order as expected. We’re glad to see your subsequent order arrived promptly, confirming the address we hold is correct.
We truly value your custom and are here to help make this right. Please feel free to contact us with any further questions or concerns. AD x

Classificada 5 em 5 estrelas

Lovely clothes

Lovely clothes. Bought for my daughter for a present. Delivered on time. Really good quality and fit. Will definitely buy from again. Great company.

29 de abril de 2025
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logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much! We’re glad your daughter loved her AD gift and that everything arrived on time. We appreciate your kind words and look forward to you shop with us again in the future. AD x

Classificada 5 em 5 estrelas

Amazing Products and Customer Service

Great Customer Service and fantastic products - quality is amazing for the price and super fast delivery - first class service all round, many thanks

29 de abril de 2025
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logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your wonderful feedback! We’re really glad you’re happy with our products and customer service. Your support means a lot to us! AD x

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