Aztec Diamond Equestrian Opiniões 

820
•
TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

From the first time I met this company, I can’t recall if it was Heyes or Olympia the young lady that started this company was brilliant to deal with the quality of the jodpurs tops and jackets Eavon... Ver mais

Classificada 2 em 5 estrelas

I bought some riding leggings which feel fantastic and look great but the stitching has started to come apart on the third time wearing them. So sadly I can't recommend despite these being fabulous t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve always been so impressed by the products quality. We have jackets, mid layers and many breeches and they are all functional, comfortable and flattering! The customer service is next level. Th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This is my first purchase from AD, great web site, fast delivery, nice packaging (including tissue paper ! Nice touch ) Colours are great, the feel and fit is superb, I have worn the base layer but... Ver mais

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Informações sobre a empresa

  1. Loja de roupa desportiva
  2. também em
  3. Clube de equitação
  4. Loja de acessórios para equitação
  5. Loja de moda feminina
  6. Loja de roupa

Escrito pela empresa

Equestrian Fashion for Women and Children, designed in the UK.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

820 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(820)

55 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Wish if I had not bothered!

The item I had originally purchased wasn’t in stock but allowed me to purchase and they sent me an alternative, which I didn’t like.

Also sent me a faulty pair of breeches with stitching coming undone.
Now got to go through (what seems) to be a whole lengthy service to get approved for a refund.
Wish if I had not bothered.

13 de dezembro de 2024
Opinião espontânea
logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it can be to receive an alternative you don’t like and to have issues with faulty items. This is not the standard of service we aim to provide for our customers.

Please know that our online returns process is in place to ensure we handle returns thoroughly and fairly, but we aim to make it as smooth and quick as possible and are always working on ways to improve this service for our valued customers. We apologise again for your experience while shopping with us. AD x

Classificada 5 em 5 estrelas

My favourite base layer!

The long sleeve base layers are my absolute favourite riding attire, they are so soft and flattering and the fit is second to none, they are also very hardwearing and come out of the wash like new. I have them in multiple colours and always strateqize in advance of the BF sales as to which one I am going to treat myself to! This year I splurged and got a matching pair of riding leggings too, and I am not disappointed. I will probably end up wearing them more away from the barn than at the barn as they are absolutely gorgeous!

12 de dezembro de 2024
Opinião espontânea
logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thanks so much for your great feedback! We’re glad you love our base layers and leggings, and that they’re comfortable and hardwearing. We really appreciate your support! AD x

Classificada 4 em 5 estrelas

Good quality riding tights without silicone - Result!

I already had a pair of AD leggings that I loved & I got a good deal in the BFS so bought a second in deep mauve.
I love the fit, the phone pocket (though not the silicone grip inside), they are not too long for a petite woman, & there's an option with NO seat or knee silicone. Yay! I prefer this because I use them on riding holidays with long hours in the saddle & if I have the grippy bits, I get friction sores as they stick too well :-O. Not what you need on a trail trip.

My only reason for 4 stars is I'm not a fan of the colour. It's a muddy/earthy purple (as are the greens too). Others may love it.

28 de novembro de 2024
Opinião espontânea
logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your detailed feedback! We appreciate your honesty about the colour, and we’ll definitely keep this in mind as we develop future shades. Thanks for being such a valued customer! AD x

Classificada 5 em 5 estrelas

Very helpful

Very helpful. Fast response and sorted issue swiftly.

8 de dezembro de 2024
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logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re glad we could help and resolve everything quickly for you. Your feedback means a lot! AD x

Classificada 5 em 5 estrelas

I loveee it !

I loveee it !
I ordered the riding leggings and I am beyond satisfied with the quality! The design is stunning – elegant and comfortable. I highly recommend it !

4 de dezembro de 2024
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Resposta da Aztec Diamond Equestrian

Thank you for taking the time to leave us your 5 star review! Ad x

Classificada 5 em 5 estrelas

A great company with fantastic customer…

A great company with fantastic customer support, they responded quickly and sorted out my mistakes ensuring my order was correct for delivery. Lovely range of products and great sizing for the teen age group. Would 100% recommend.

3 de dezembro de 2024
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Resposta da Aztec Diamond Equestrian

Thank you so much for your wonderful review! We’re delighted to hear our team could quickly assist and make sure your order was just right. It means a lot to know you love our product range and sizing, especially for teens. We really appreciate your recommendation! AD x

Classificada 5 em 5 estrelas

Excellent customer services with quick responses

Black Friday is a busy period for all businesses and expecting customer services to reply to your emails after 4-7 business days or parcels to delay but not with Aztec Diamond customer services … I had the best experience with prompt responses from Annie helping me and advised me regarding my order!!!!! I can’t wait for my new set to arrive and leave another review for your products !

3 de dezembro de 2024
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Resposta da Aztec Diamond Equestrian

Thank you so much for your amazing feedback! We’re thrilled to hear that Annie and our team provided such prompt and helpful service during the busy Black Friday period. Thanks for choosing Aztec Diamond! AD x

Classificada 5 em 5 estrelas

Always incredible customer support

Always incredible customer support, and amazing items! Thank you so much, especially to Annie :)

1 de dezembro de 2024
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Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re delighted to hear you love our items and customer support, Annie will be thrilled to hear your shoutout! We really appreciate your support. AD x

Classificada 1 em 5 estrelas

I ended up having to pay 115 Euro in …

I ended up having to pay 115 Euro in import taxes to France from the UK, which was nearly 50% of the price of my order. I was really shocked at this and don't recall seeing a notice that this could be a tax price I would have to pay. Pretty upset by this lack of transparency on the price inclusion for shipment to European countries.

28 de novembro de 2024
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Resposta da Aztec Diamond Equestrian


I'm so sorry to read your review as we totally understand how frustrating taxes and duties charges can be. However, we do advise our customers in our terms & conditions to double-check with their local tax office to see how much these charges will be before placing an order with us. We also state at checkout that taxes and duties may apply so that our customer has prior warning before completing their purchase. Taxes and duties are not something we have any control over, we do not benefit in any way from these charges and they are solely decided upon by the customs department in the country of import.
We are unable to include these costs in any prices/shipping on our website as suggested, because these import taxes are between the customer and the tax office and we have no visibility as to what these costs may be.

We have however been working tirelessly to try and come up with ways of preventing this from being a problem for our valued customers. We do now stock our product ranges in various stores worldwide. I have attached a link with some information on our stockists which you can view on our website.

https://aztecdiamond.com/pages/international-partners

I hope this helps in clearing this up for you and again I am so sorry you have been subject to such charges. 

AD x

Classificada 5 em 5 estrelas

Brilliant customer service

Brilliant customer service. I made a mistake on my order and Annie sorted it within the hour. I wish all customer service was so good!

30 de novembro de 2024
Opinião espontânea
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Resposta da Aztec Diamond Equestrian

Thank you so much for your lovely feedback! We’re so glad Annie could help sort your order quickly. We agree, great customer service makes all the difference. Thanks for choosing Aztec Diamond! AD x

Classificada 5 em 5 estrelas

Excellent Customer Service.

I made a mistake this morning when ordering my nieces present . I contacted Aztec Diamond and Annie replied very quickly . The order was changed … excellent Customer Service .

29 de novembro de 2024
Opinião espontânea
logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re really glad Annie could help you quickly and get your order sorted. Providing excellent customer service is super important to us. We hope your niece loves her present! AD x

Classificada 5 em 5 estrelas

Fantastic Customer Service!

I set an alarm on my phone for AD’s Black Friday sale. I had been strategizing since they announced the sale, and in my excitement, I forgot to add the gift wrap option, which I knew my 12 year old daughter would love. I sent a quick email to customer service on the off-chance that they could add it to my order. Within MINUTES they replied and sent me an invoice! You guys literally saved Christmas! Thank you so much! Not only will I be back for the stylish, quality riding clothes and accessories, but knowing there is a real person willing to answer my questions/address issues puts me at ease!

28 de novembro de 2024
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Resposta da Aztec Diamond Equestrian

Thank you so much for your wonderful feedback! We’re so happy to hear our team could help quickly, that means a lot to us! We’re thrilled you love our AD items and accessories, and it’s great to know our customer service gives you peace of mind. We can’t wait to welcome you back for your next order. AD x

Classificada 5 em 5 estrelas

excellent customer service

excellent customer service, great quality products- overall a great brand.

18 de novembro de 2024
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Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re delighted to hear you’re happy with our customer service and product quality. Your support means a lot to us! AD x

Classificada 5 em 5 estrelas

Amazing Quality and Service

I discovered this brand at Horse of The Year Show. I was so impressed with the customer service and quality of the products. I am a huge fan of the leisure wear and will be investing in some of the newer range very soon! I also can’t wait for the Black Friday deals. My new favourite equestrian brand!

13 de outubro de 2024
Opinião espontânea
logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your wonderful feedback! We’re thrilled you discovered us at the Horse of The Year Show and loved both our customer service and product quality. AD x

Classificada 5 em 5 estrelas

The best of the best

I’ve been a long time customer of AD (over 7 years) and I just
wanted to say the quality of your pieces are second to none. Over
the past few years I’ve not reached for any other brand first,
whether I’m riding, hiking or even going to the gym. I’ve not
found any other tops or base layers that are as sweat wicking and
high quality, I go to the gym 6 days a week and never fail to be
dripping with sweat yet my AD tops show NOTHING not even slight
discolouration or wet patches. I don’t usually reach out to
brands but I’ve been so impressed by the quality I feel obliged
to. The sculpting, comfort and pure durability of your products
is incredible! I get compliments nearly every day (especially on
the sleeveless base layers from a couple years ago!!!)

4 de novembro de 2024
Opinião espontânea
logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your incredible loyalty and kind words! We truly appreciate you choosing Aztec Diamond for over seven years. It’s fantastic to hear how much you value the quality, comfort, and durability of our products. We’ll keep working hard to bring you the performance and style you love! AD x

Classificada 5 em 5 estrelas

Gift vouchers...ideal

Bought some gift vouchers to give as a gift....easy to purchase on the site and they arrived promptly in lovely packaging..

13 de outubro de 2024
Opinião espontânea
logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you for taking the time to leave your review Kim, we are pleased to hear how seamless the process of ordering your gift vouchers was. Team AD x

Classificada 2 em 5 estrelas

Really gone down hill, disappointed

I used to love their stuff but recently I’ve been really disappointed 😞 the old leggings were great but I bought a few pairs of the new ones and they don’t wash well at all.
The navy pair still smell after deep cleaning and using antibacterial cleansers and all the tricks, I think they’re just not a good quality polyester as I’ve never had this with any other pair of leggings.
The customer service is also questionable, a black pair I ordered had loose threads everywhere and the seem looked like it was coming apart so they told me to send them back to them. Then with no response they just returned them back to me! I contacted and they said there was nothing wrong with them and were quite rude about it, so clearly the poor quality is what they expect which I was a bit shocked at.
I won’t be buying any more, the quality just isn’t there and they don’t wash well at all even the black pairs require a deep cleaning after every wear (rather than a normal wash).

1 de setembro de 2024
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logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Hi Hollie, I am so sorry to hear you have had a bad experience with the return of your leggings. Please could you email me at info@aztecdiamond.com and I will have a look into this with you and see if I can help. We would hate for you to remain disappointed and look forward to hearing from you. Many thanks, Annie

Classificada 5 em 5 estrelas

First experience

Recently bought a coat , base layer and trousers . Fit was amazing and service brilliant . Clothes are warm and comfortable

15 de outubro de 2024
Opinião espontânea
logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your lovely feedback! We’re delighted to hear the fit was perfect and that you’re happy with both the quality and service. AD x

Classificada 5 em 5 estrelas

Couldn’t recommend this brand more!

Bought from Aztec diamond for the first time last week, and had a discount code that wasn’t working on my order. After placing the order I emailed the customer service team, not expecting a response until it was likely my order had already been delivered. I was so surprised to receive my order with a pair of free socks (what the code was for) only a day after contacting them. Amazing customer service, so efficient and of course I am obsessed with the quality of the leggings. I can’t wait to order from Aztec diamond again and have already recommended to my friends. These are now my favourite pair of riding leggings and I don’t want to wear anything else!

6 de outubro de 2024
Opinião espontânea
logótipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your lovely review! We’re so glad our team could sort out your discount quickly and that we managed to get the free socks added to your order in time. It means a lot to hear our leggings have become your favourite and we’re thrilled you’re recommending us to your friends! We can’t wait to welcome you back for your next order. AD x

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