I didn’t get my product, so I can’t really give this company a better rating but they were eventually forthcoming with a refund and seemed to be genuinely apologetic. I wouldn’t advise buying wit... Ver mais
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Purchased the pink My Babiiie 3 in 1 travel system from Baby Boutique online. The pram is beautiful and arrived very quickly. Plus, very easy and straightforward assembly. Huge shout out to Sarah... Ver mais
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Visited the store today. It was so much better than we expected there was little tags with all the different bundles shown so we could see what was included. The staff member helped us choose and noth... Ver mais
Had a really great experience at this baby boutique when buying our pram. The shop has a lovely range and the staff were so friendly. Keeley was especially helpful — she took the time to show us all t... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Baby Boutique Uk is a beautiful Baby Boutique. Stunning Baby Boys clothing and Baby Girls Clothing, Baby Designer Clothing Brands, Pretty Originals, Bufi Italian coats, Sofija. Stunning Prams, Venicci Stockists, iCandy Stockists,Babystyle Oyster 3, Peg...
Informações de contacto
52 Church Street, pr1 3dh, Preston, Reino Unido
- salesbabyboutiqueuk@gmail.com
- baby-boutique.uk
3,7
Aceitável
60 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 72% das suas opiniões negativas
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Check the actual dispatch date before ordering
I didn’t get my product, so I can’t really give this company a better rating but they were eventually forthcoming with a refund and seemed to be genuinely apologetic.
I wouldn’t advise buying without first checking on whether the order really will be dispatched in time and I’ve recommended to them they up date the promise on the website, as stating a 1-2 day dispatch is at best misleading.
I do wish them well though.
12 de julho de 2026
Opinião espontânea
Resposta da Baby Boutique UK
Hi Phil,
I'm genuinely disappointed to receive this review, especially after we took the time to explain how this order would be fulfilled.
As advised, this product is shipped to us first as part of a bulk delivery from the supplier before we forward it on to you. This process was explained to you.
Our website clearly states a dispatch time of 1–2 working days, and the product page states a delivery estimate of 3–7 working days. Today is only the 5th working day, so your order is still within the advertised delivery timeframe.
We have certainly not "fleeced" you. In fact, we offered you a full refund if you didn't wish to wait for the stated delivery time, despite your order progressing as expected.
Using the word "fleeced" is both unfair and disappointing given the circumstances. We have been open and transparent throughout, and we're simply following the process that was explained from the outset.
Your refund had been processed.
Excellent product poor delivery
Product was excellent and price competitive but delivery took 5 weeks and updates only provided when chased
7 de julho de 2026
Opinião espontânea
Visited the store today
Visited the store today. It was so much better than we expected there was little tags with all the different bundles shown so we could see what was included. The staff member helped us choose and nothing was to much trouble, she even tried our chosen pram in our car to see if would fit before we bought. Brilliant service.
12 de junho de 2026
Opinião espontânea
Cant thank these guys enough
Cant thank these guys enough, nothing was too much trouble. Our nursery furniture is amazing. We will be back.
9 de junho de 2026
Opinião espontânea
Resposta da Baby Boutique UK
Thank you so much for your kind words and for choosing Baby Boutique.
We're delighted to hear that you're pleased with your nursery furniture and that our team was able to help throughout the process. Providing great service and making such an exciting time a little easier for parents is exactly what we strive for.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Baby Boutique Customer Service
Do not recommend
I have been waiting to receive a pushchair I ordered which was supposed to arrive on the 20th of May 2026. I had no communication from Baby boutique and my order never arrived. After emailing and calling (chased this up so many times) and the communication is very poor. I was told my order would arrive mid week (this week). Again, this hasn’t happened so I called again and I was told the sales team will email me within the hour with an update and orders are delayed. The email never came and iv reached a stage I’m really annoyed and frustrated as I ordered well in advance so I have the pushchair for when baby arrives. The team don’t seem to care and emails are written as one word sentences, very brief, no apologies or explanations. I will never order from them again and I don’t advice anyone else to.
UPDATE; I am responding to the comment below from baby boutique as Trust pilot does not give the option to reply. As a service I have found the overall experience very unprofessional. I mean the fact you have replied to my review at 12am? And updated me only via this review that the delay is due to My Babiie as this has never been communicated to me prior. I felt it necessary to leave the review as I have called and emailed for the last 3 weeks to chase the status of my order. I am unsure why you would feel disappointed? It is hardly surprising that I am leaving the review given I have never have had an update from your company without me having to chase and chase. I have now emailed your sales team to request a full refund due to my experience as I no longer wish to go ahead with the order so I will see if my decision is honoured and resolved. Thanks.
12 de junho de 2026
Opinião espontânea
Resposta da Baby Boutique UK
We are sorry to hear that you feel this way.
Unfortunately, My Babiie informed us of a supplier delay affecting the My Babiie Luxe Travel System range, which is outside of our direct control. We appreciate how frustrating delays can be, especially when you are preparing for your baby's arrival.
We would like to clarify that we had been actively communicating with you regarding your order and had emailed you with an update on the delay before this review was posted. We are disappointed that this review was left before we had the opportunity to fully resolve the matter and discuss the options available to you.
We sincerely apologise for any frustration caused and accept that we could have communicated more proactively throughout the process. Our intention has always been to keep customers informed with the latest information provided by the manufacturer.
We remain committed to resolving this for you and would welcome the opportunity to discuss your order further and find the best possible solution.
Kind regards,
Baby Boutique Customer Service
Baby Boutique customer service
I ordered a Lorelli Mikaya stroller for a holiday, as it was advertised as a compact, one-hand auto-fold stroller. However, after receiving and inspecting it, I found that when you lift it, it partially unfolds again. Suspecting a fault, I contacted customer service, but they replied that this is normal and not a defect. They also sent a video guide showing a woman demonstrating the stroller, but she clearly uses both hands to operate it. In reality, it is not possible to lift and handle it with one hand while also holding a baby.
They agreed to accept a return, but I will have to cover the transport costs. The issue is that the product description on their website does not match the actual features. To double-check, I went back to review the listing, but the product has now been removed from their website.
Overall, I would not recommend this product or the company, based on this experience.
11 de junho de 2026
Opinião espontânea
Resposta da Baby Boutique UK
Thank you for taking the time to leave your review.
We're sorry that the Lorelli Mikaya did not meet your expectations.
The stroller you received was not faulty. When you contacted us, we reviewed the issue and supplied a demonstration video from our team showing the correct lifting technique. In the video, our staff member was holding the stroller in the air to simulate lifting it into a car boot, which may have made it appear that two hands were required. The stroller can be operated as designed, and the behaviour you described is consistent with the manufacturer's design rather than a defect.
Regarding the product page, Lorelli have since withdrawn from the UK market, which is why the product listing is no longer available on our website. However, we would be more than happy to provide you with a copy of the original product listing should you wish to review the specifications and features that were advertised at the time of purchase.
As with all non-faulty returns, return carriage costs remain the responsibility of the customer in line with our returns policy.
We are sorry that you were disappointed with the product and appreciate your feedback.
Resposta da Baby Boutique UK
Thank you for your lovely review.
We're so pleased to hear that your pram arrived quickly and that you're happy with it. We hope you enjoy using it and wish you all the very best with your growing family.
Thank you for choosing Baby Boutique, and we hope to see you again in the future.
Kind regards,
Baby Boutique Customer Service
Fantastic product
Fantastic product! I bought the Peg Perego 3 in 1 travel system for my twin grandchildren. It is so easy to use and a very high quality product. I can’t believe how easy and how clever this travel system is! I highly recommend it for all needs. We are now going to buy another set for our daughter to use. Excellent description on the website too.
20 de maio de 2026
Opinião espontânea
Resposta da Baby Boutique UK
Thank you so much for your wonderful review.
We are delighted to hear how pleased you are with your Peg Perego 3-in-1 Travel System. Peg Perego products are renowned for their quality, innovation and ease of use, so it's fantastic to hear that it has exceeded your expectations.
It's especially lovely to know that you purchased it for your twin grandchildren and are now considering another set for your daughter. We truly appreciate your recommendation and your confidence in both the product and our website descriptions.
Thank you for choosing Baby Boutique. We wish your family many happy adventures ahead and look forward to helping you again soon.
Kind regards,
Baby Boutique Customer Service
Long waiting for delivery
Ordered a pushchair on sunday May 10th. Asked whether the order has been fulfilled and they said yes on Wednesday however only received the dispatch email on friday. DPD didn’t get hands on it until Tuesday May 19th. No idea when was it dispatched and where was it till Tuesday. Arrived on Wednesday, 10 days later however the website says 3-5 working days which is misleading. So if you’re not ready to wait just order from somewhere else. Pushchair itself is okay
10 de maio de 2026
Opinião espontânea
Resposta da Baby Boutique UK
Thank you for your feedback.
We're sorry that you were disappointed with the delivery timeframe. Your order was placed on a Sunday, and while it did arrive slightly outside of our advertised 3–5 working day delivery estimate, it was delivered only two working days later than expected.
We appreciate that delays can be frustrating, especially when you're waiting for an important purchase. We also apologise if there was any confusion regarding the dispatch notifications and tracking updates provided by the courier.
That said, we are pleased to hear that you are happy with the pushchair itself, and we hope it serves you and your family well for years to come.
Thank you for your custom and for taking the time to share your experience.
Kind regards,
Baby Boutique Customer Service
Really lovley people helped me with…
Really lovley people helped me with everything throughout understanding and kind ordered my baby pram and paid the 10% deposit to secure the pram and sorted a delivery date to my needs and also helps pay pram off with everything else to pay out for lol especially when my baby is a miracle baby and I didn't no absolutely over the moon can't wait to pay it off and have the lovley pram bundle with us thank you
20 de maio de 2026
Opinião espontânea
Resposta da Baby Boutique UK
Thank you so much for your lovely review.
Reading your kind words has truly made our day. We're delighted that our team was able to help you find the perfect pram bundle and arrange a payment plan and delivery date that worked for you.
A huge congratulations on your miracle baby – what a special and exciting time for you. We know how much there is to organise when preparing for a new arrival, so we're pleased we could make the process a little easier and more affordable.
Thank you for putting your trust in Baby Boutique. We can't wait for you to receive your beautiful pram bundle, and we wish you and your growing family all the very best for the future.
Kind regards,
Baby Boutique Customer Service
Purchased the pink 3 in 1 travel system 0
Purchased the pink My Babiiie 3 in 1 travel system from Baby Boutique online.
The pram is beautiful and arrived very quickly. Plus, very easy and straightforward assembly.
Huge shout out to Sarah who was very professional and so helpful in explaining that the car seat can come later in another package when we thought initially it was missing from the order. The car seat actually came 2 hours later. We love the travel system and are very happy customers!!!
15 de maio de 2026
Opinião espontânea
Resposta da Baby Boutique UK
Thank you so much for your wonderful review.
We're delighted to hear that you love your My Babiie 3-in-1 Travel System and that it arrived quickly and was easy to assemble. The Pink colourway is absolutely beautiful, and we're so pleased you're happy with your purchase.
Thank you also for your kind words about Sarah. We're glad she was able to reassure you regarding the separate delivery and help put your mind at ease while you were waiting for the car seat to arrive.
We truly appreciate you taking the time to share your experience, and we're thrilled that everything arrived safely and that you're happy customers.
Thank you for choosing Baby Boutique, and we wish you all the very best with your little one.
Kind regards,
Baby Boutique Customer Service
Brilliant service from start to finish
Brilliant service from start to finish! Beautiful pram, stunning design and brilliant customer service from the team. I really recommend everyone to shop with Baby Boutique
6 de maio de 2026
Opinião espontânea
Super helpful
The staff were so helpful when finding a travel system for our first child. I couldn't recommend them enough!
8 de maio de 2026
Opinião espontânea
Amazing store and great staff
Amazing store and great staff! Thanks so much. We love our babies new travel system.
16 de abril de 2026
Opinião espontânea
I ordered a travel system some time…
I ordered a travel system some time ago, but a week after placing the order I was informed that the colour I had chosen was out of stock. I agreed to wait for it to be restocked. However, after having my baby earlier than expected, I then agreed to change to a different colour to speed things up.
I stayed in for two full days waiting for delivery, but the travel system never arrived. As I have two other children and needed to be able to get out, I had no choice but to purchase another pram at short notice.
Since then, I have made several attempts to contact the company to resolve the issue, but I have been completely ignored. I’ve even had to involve my bank, and they have also received no response.
What should have been a happy and special time was made unnecessarily stressful due to the lack of communication and poor service
17 de março de 2026
Opinião espontânea
Resposta da Baby Boutique UK
We’re very sorry to read this and genuinely regret that your experience felt stressful during what should have been such a special time.
Unfortunately, shortly after your order was placed, we were informed that the original colour you selected had become unavailable with the supplier. We appreciate your patience in agreeing first to wait for restock and later changing to an alternative colour to help speed up delivery following the early arrival of your baby.
However, we would like to clarify that the travel system was dispatched and delivered. We understand there may have been frustration surrounding the delivery timing and communication, and we are sorry for any inconvenience this caused, particularly while caring for a newborn and two other children.
We certainly would never intentionally ignore a customer, and we apologise if you felt unsupported while trying to contact us. We always aim to resolve issues as quickly as possible and appreciate how important reliable communication is, especially for parents preparing for a new arrival. We shared the delivery information with you. This was delivered via DPD to your apartment building.
We’re sorry again that your experience did not reflect the level of service we aim to provide and wish you and your family all the very best.
Shocking service
Ordered in March , waiting and waiting , emailed for a update
The emails were very unprofessional , and reply's were short to the point of rudeness . The courier , DPD they use again shocking service , they said they couldn't gain access despite been in , three times I apparently wasn't in
They delivers to a pick up point and had to go pick the item up
Avoid !!!
26 de março de 2026
Opinião espontânea
Resposta da Baby Boutique UK
We’re sorry to read that you were unhappy with your experience and apologise for the frustration caused.
We understand the delay and delivery issues were disappointing. In regard to the courier, we did attempt multiple times to have the parcel successfully delivered. Unfortunately, the delivery address provided was a commercial/business address rather than a residential one, which may have contributed to the access issues experienced by DPD.
We completely appreciate that having to collect the parcel from a pickup point was inconvenient, and we are sorry for this. While courier delivery issues can sometimes be outside of our direct control, we always try our best to work with both the customer and courier to get parcels delivered as quickly as possible.
We’re also sorry if our email communication came across as abrupt. That was certainly never our intention, and we appreciate the feedback regarding how this was perceived.
We genuinely value every customer and are sorry that your experience did not reflect the level of service we aim to provide.
Absolutely beautiful pram and no…
Absolutely beautiful pram and no problem with delivery highly recommend
2 de abril de 2026
Opinião espontânea
Ordered the egg dolls pram and…
Ordered the egg dolls pram and raincover as a Xmas present, there was a fault with the hood but Connor sorted it straight away. Defo recommend:)
25 de dezembro de 2025
Opinião espontânea
Resposta da Baby Boutique UK
Thanks for leaving us a review, Sometimes issues happen but we aim to resolve them super quick, Glad Connor sorted this for you.
I came to the Preston store this…
I came to the Preston store this weekend just gone, and I found exactly what I was looking for! the staff where polite and helpful form start to finish, and the shop was lovely! I will definitely be back
7 de fevereiro de 2026
Opinião espontânea
Resposta da Baby Boutique UK
Amazing , Thanks for sharing your experience with us, we will let the team know.
I had an amazing experience at Baby…
I had an amazing experience at Baby Boutique! From the moment I walked in, the staff was friendly and helpful. Keeley made the whole process smooth, ensuring I felt comfortable throughout. The customer service was top-notch, and it just made me return for another purchase this year as I bought my first pram two years ago for my son, it gets you so excited for having a newborn such a lovely experience!
10 de fevereiro de 2026
Opinião espontânea
Resposta da Baby Boutique UK
Thanks for sharing your experience with us, I am glad Keeley could help, We will pass over your lovely comments
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