Baby Elegance Opiniões 

91
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ordered nursery furniture, products turned up damaged. Getting hold of customer service is like getting blood from a stone. The cot bed had a massive crack on the base which affected the stability of... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We purchased the cot bundle from baby elegance. After reading the reviews I was a bit worried that I've made a mistake ordering from them. And altough the delivery wasn't smooth they tried their... Ver mais

Classificada 2 em 5 estrelas

Product seems OK, however, the way it was packaged was pretty disgusting. a £100 item thrown into a box with literally zero protective packaging or padding inside of the box. Box turned up looking li... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've bought our childs buggy, 2 car seats, cot and all travel cot all from baby elegance in Blanchardstown. We had one minor issue with the mattress and it was replaced the very same day with no quest... Ver mais

Informações sobre a empresa

  1. Loja para bebé

Escrito pela empresa

For nearly 45 years, Baby Elegance has been a trusted name in nursery and baby essentials. As a family-run business, we understand what matters most to parents: quality you can rely on, thoughtful design, and products that grow with your family. Our range spans sleep and bedding, feeding, play and learning, and everyday home essentials, helping families through every stage from newborn to toddler. We're proud of the relationships we've built with parents over the decades, and we welcome your honest feedback to help us keep doing right by the next generation of little ones.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

91 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(91)

33 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Replacement tray for our Nup Nup highchair

We needed a replacement tray for our high chair. Jeff responded to my email promptly and efficiently. He sorted the spare part I needed and ensured it was posted to me. A fantastic response to my query.

12 de maio de 2025
Opinião espontânea
logótipo da Baby Elegance

Resposta da Baby Elegance

Thanks for sharing your positive feedback with us Samantha

Classificada 5 em 5 estrelas

This high chair is incredibly…

This high chair is incredibly practical—my son has been using it since he was a baby and still loves it as he grows! Comfort and safety were our top priorities, and this chair delivered both perfectly. Its design makes it suitable for long-term use, and it’s also super easy to clean. We’re really happy with it—it’s definitely one of those “so glad we got it” products. Highly recommend! 🌟

12 de maio de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Poor customer service

The mash high chair is a very good product but such a shame about the customer service.
The highchair was completely missed from my order so I only received the chair covers and baby seat which was very frustrating. I contacted them via email which I didn’t get a response to for over a week. I managed to contact via Instagram to get my missing product re sent but was then ignored again when I asked about having a tracking number for the new delivery but luckily I was home for the day of delivery. Such a shame as the product itself is great but I wouldn’t purchase from here again.

19 de abril de 2025
Opinião espontânea
logótipo da Baby Elegance

Resposta da Baby Elegance

Hi Hollie. Sorry to hear off these issues with your order, it really isnt the type of experience we want our customers to have. If ever you need anything in the future, contact us at hello@babyelegance.com and we will be happy to assist you.

Classificada 5 em 5 estrelas

Great customer service

Great customer service , very helpful and prompt. I had mislaid the adapter for the nup nup e-swing. As soon as I contacted baby elegance they had a new one sent out in a couple of days !

20 de março de 2025
Opinião espontânea
logótipo da Baby Elegance

Resposta da Baby Elegance

Hi Aoife. Happy to hear you received the adapters and are all set :)

Classificada 5 em 5 estrelas

Customer Service was super…

Jeff at Customer Service was super helpful and understood what I needed and helped in everyday possible.. great shipping service, too! Highly recommend

4 de fevereiro de 2025
Opinião espontânea
logótipo da Baby Elegance

Resposta da Baby Elegance

Hi Tony. Glad to hear you were happy with everything :)

Classificada 1 em 5 estrelas

Avoid!

I ordered a crib mattress and a mattress protector from Baby Elegance in January 2025. The order said next day delivery but after about a week without hearing any update, I contacted Baby Elegance to see where the order was. I was told the crib mattress was on pre order which was not written anywhere when I ordered. After a month and multiple emails back and forth, I eventually received a package. The item I received was definitely not the mattress I had ordered. I feel like the company sent me any old thing to stop me complaining. I requested a refund and that was the only thing that went smoothly at least. I will never use this company again as I feel they tried to scam me with the terrible mattress they sent. I've never had such a poor experience purchasing something online.

14 de fevereiro de 2025
Opinião espontânea
logótipo da Baby Elegance

Resposta da Baby Elegance

Hi Eve. Im really sorry to hear you had this experience when ordering from ourselves. If you would like to email us with your order number we would be happy to look into exactlly what happened here.

Classificada 1 em 5 estrelas

You'll be left waiting

Waiting over a month for our delivery and when they finally replied to our emails they said we'd get next day delivery. We did not. Meanwhile influencers are getting free items and leaving good reviews. Do not trust this shop.

14 de janeiro de 2025
Opinião espontânea
logótipo da Baby Elegance

Resposta da Baby Elegance

Hi Janice. Sorry to hear you were waiting so long for your delivery. If you can email us with your order number we would like to look into this and try determine what was the cause of this: hello@babyelegance.com

Classificada 5 em 5 estrelas

Love our Mash highchair

Love our Mash highchair! Super easy to put together, easy to wipe clean. The cushion is also a good material to wipe clean! Delivery also came super fast after order was placed. We also have the Alta swing And my baby still loves it months on sits it in while I’m having a shower so she can’t cause trouble 😂

15 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My go to company for all things baby!

My go to company for all things baby!! Have had multiple products from here now and all been fab quality & arrived so fast, just what you want.

10 de janeiro de 2025
Opinião espontânea
logótipo da Baby Elegance

Resposta da Baby Elegance

Hi Chloe. Thanks for your great feedback :)

Classificada 5 em 5 estrelas

One of my favourite brands

One of my favourite brands, they couldn’t be more helpful! Every product we have received has been amazing quality and delivery is always really fast. Customer service are fast at responding too 😊 100% recommend for all of your baby essentials!

10 de janeiro de 2025
Opinião espontânea
logótipo da Baby Elegance

Resposta da Baby Elegance

Thanks Macy, always good to hear such positive feedback :)

Classificada 5 em 5 estrelas

Fab customer service

Fab customer service, amazingly quick delivery and high quality products every single time! We have had a few things from them now and they have lasted sooo well!

14 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing company

Amazing company! I have several of their products and love every one of them. They are so good at communicating and always are so quick to send out products. Would highly reccomend!

10 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We absolutely love our Mash Highchair

We absolutely love our Mash Highchair! Delivery was fast and the product is over all really good. So easy to assemble and looks great with our home interiors. It’s easy to also fold and put away if needed. I also love how easy it is to take the cushion and straps off to be able to wash. We love this product and the customer service has always been brilliant when ordering from this company

10 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We ABSOLUTELY LOVE our mash highchair…

We ABSOLUTELY LOVE our mash highchair from baby elegance! An absolute game changer for having 2 little ones as baby boy is safe in there and can also be with us at the table for dinner! Beautiful quality would 100% recommended as a baby essential!

10 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The best for baby essentials

This is our go-to baby essential website!
Customer service has been lovely and our items have always arrived in an appropriate timing (to the UK).
We’ve had many positive experiences and the products are always outstanding quality

10 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fab company

I’ve ordered several items from these now, ranging from toddler beds, travel cots to play pens and highchairs! Absolutely amazing company. Customer service is on point and always on hand to help.

10 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered some items in October (over…

I ordered some items in October (over 11 weeks ago) the order was supposed to take 2 working days going off the website. I still haven’t received my products and nobody responds on email or messenger. It seems to be a scam website?

20 de outubro de 2024
Opinião espontânea

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