Baby Snooze UK Opiniões 

57
TrustScore: 2 em 5

1,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

J’ai commander mon article le 06 mars je viens tout juste d’être livrer le 02 avril une honte , j’ai eu beau envoyer des tas de mails et demander à plusieurs reprises le remboursement au vue du délai... Ver mais

Classificada 1 em 5 estrelas

Suite a la réception de mon colis qui était très mal emballé au vu du prix de l'article. J'ai envoyé plusieurs mails pour connaitre la procédure de retour car je n'avais finalement plus l'utilité de... Ver mais

Classificada 5 em 5 estrelas

We decided to order the Lillian Cotbed and it is perfect. Delivery arrived sooner than expected. Quality of the cotbed is of such a high standard. Theres also a pullout drawer which can be used to st... Ver mais

Informações sobre a empresa

  1. Loja para bebé

Escrito pela empresa

Baby Snooze is an independent retailer dedicated to helping parents and caregivers, providing a wide range of services and products to cater to their needs. Alongside promoting healthy sleep habits, they also offer a diverse selection of travel systems, car seats, and nursery furniture. With expert advice and top-quality offerings, Baby Snooze aims to support families in providing safe and comfortable environments for their little ones, both at home and on the go.


Informações de contacto

1,8

Mau

TrustScore: 2 em 5

57 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,8

Todas as opiniões

(57)

17 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Not very clear instructions and the bed…

Not very clear instructions and the bed it’s not a solid as I wanted, all the parts are added properly but still not there! Also the draw not that the cot is in the upper lever you can see through all the stuff inside.

Reply: I have no reason to lie! The bed is falling apart and I’m not happy with the product!

22 de fevereiro de 2024
logótipo da Baby Snooze UK

Resposta da Baby Snooze UK

Hello,

The cot bed went through Rigorous testing and it has passed. This includes testing the structure on cot bed mode and toddler bed mode, paint testing and how easy to follow assembly instructions.

In regards to seeing through drawer content when mattress is upper level is normal because the guard rails are slatted rail and not solid rail. This is standard on all cot beds in the market.

Should you require any other assistance, please don’t hesitate to contact us.

Best regards

Classificada 1 em 5 estrelas

AVOID

I purchased a pram from this company, received an invoice and confirmation etc and a delivery date. 2 days later I received an email saying it was out of stock for an "unknown period of time" so they couldn't send it. I checked their website, it stated it was in stock but they had increased the price by almost £200... I emailed them to ask why their website said it was in stock with a new much higher price, they clearly just didn't want to honor the price I paid. I told them I was in no rush and I'd happily wait until it was back in stock. They emailed back and said it was definitely out of stock and offered me 10% off my next purchase (I checked their website and they changed it to out of stock) so I thought ok fair enough and apologised to them for being annoyed about the situation. No email back from them, they refunded my money then less than 12 hours later the item is suddenly back in stock on their website 😂😂

Avoid this "company" like the plague. If you buy something and they decide they might be able to get more money for it they'll just spin you a web of lies and cancel your. This has been going on since last Thursday 😂

Again: AVOID, use a reputable company - I wish I had.

27 de janeiro de 2024
Opinião espontânea
logótipo da Baby Snooze UK

Resposta da Baby Snooze UK

Hi Beth

Thank you for sparing some of your valuable time for leaving this review.

I'm sorry to see this review. I have tried my utmost to get this sorted out prior to leaving the review and explained that there was a technical glitch that showed the item was “in stock”.

We received an email from you at 6:30am prompting item is showing “in stock” and left the review just before 9am before giving us the chance to look into your concern.

Best regards
Customer Service

Classificada 5 em 5 estrelas

Exceptional Service and Adorable Baby Cot Bed

Thank you, I'm extremely pleased with the baby cot bed I recieved, not only is it incredibly cute but also exceptionally well-made. I would like to also express my sincere gratitude for the outstanding service I received from your team. I'm genuinely impressed with the overall experience and highly recommend.

4 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great product (mini cot) arrived…

Great product (mini cot) arrived quickly
I had a slight problem in that the wrong sized mattress arrived but the customer service was great, prompt reply correct sized mattress sent out the same day. Would definitely recommend

18 de dezembro de 2023
Classificada 5 em 5 estrelas

Very pleased with the child seat I…

Very pleased with the child seat I bought. It was fully compliant with EU as well as UK laws. The seat fitted perfectly and was exactly as described. The pictures and hints on how to fit the seat were very useful. There is also an online manual. Would highly recommend this product and the customer service and experience were great. The higher price than other child seats is well worth it in terms of quality and safety.

4 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Highly Recommend

Had a baby cot from baby snooze

Was very helpful and good communication really happy with cot and would defiantly recommend and use again!

Thank you

Amy

30 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

New cot/bed

Cot arrived next day which was way earlier than expected and was kept informed of delivery time so all was great, cot is solid and as description and apart from a couple of bungs that were missing from the drawer (phoned up and they were posted out next day so no real issues) would definitely use again and really happy with the cot/bed

25 de outubro de 2023
Classificada 5 em 5 estrelas

Fantastic experience with Baby Soonze.

Fantastic experience with Baby Soonze and their JO cot bed. Not only is the product outstanding, but the services provided by Baby Soonze have been top-notch. The JO cot bed has exceeded my expectations, and I couldn't be happier with the quality and design. I highly recommend Baby Soonze for their great products and excellent customer service. Thank you for making my experience with the JO cot bed so wonderful!

10 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery and exceptional product

Fast delivery and exceptional product. The speed at which they delivered my order was truly impressive, and the product I received was of excellent quality. I couldn't be happier with my experience, and I highly recommend Baby Snooze for their great products and efficient service. Thank you, Baby Snooze, for making my shopping experience so enjoyable!

23 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The service was exellent

The service was exellent. I was communicating with Baby Snooze directly via their facebook page. All questions were answered and I got my delivery as expected. I ordered a Jo Morden Style Cot Bed. The quality is very good, stable and looks great in my baby's nursary. Highly recommended.

28 de fevereiro de 2020
Opinião espontânea

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