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2,5

Mau

TrustScore: 2.5 em 5

10 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 14% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(10)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ich bin sehr zufrieden mit dem Service…

Ich bin sehr zufrieden mit dem Service von Bacharide. Alles hat problemlos funktioniert. Der Fahrer ist pünktlich erschienen und der Transfer verlief reibungslos.

Ich kann Bacharide aufgrund meiner persönlichen positiven Erfahrung weiterempfehlen. Vielen Dank für den guten Service!

2 de novembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This is a SCAM. AVOID

This is a scam. Do not use their company.

They take payment and then ignore and block you by the time of the booking. Do not use them.

Update: No refund has been processed. When asked for evidence of a refund they have not provided it.

Everything in my review is factual. I have reported their website already and hope nobody else is scammed.

Further Update: No refund was ever processed.

3 de novembro de 2026
Opinião espontânea
logótipo da Bacharide

Resposta da Bacharide

Dear Hyder,
We strongly reject your false claim that we 'blocked' or 'ignored' you. As clearly proven by our direct WhatsApp chat history, our team actively communicated with you, responded to your messages, and addressed the situation transparently.

Calling our company a 'scam' while active communication was ongoing and a full refund of €43.09 has already been processed to your account is entirely misleading and unfair. We were fully cooperative, and the matter has been resolved with your refund. We request that you update your review to reflect the facts.

Classificada 1 em 5 estrelas

It’s a scam

It’s a scam! We booked a transfer from Marrakesh airport to Agadir, but the driver doesn’t show up. I contacted them and they apologized and tell me that they will return my money, but that doesn’t happen. I pay 300 euro for two transfer with them and they didn’t show up, after first one, they stop answering me, didn’t pick the phone and it was very, very bad experience, because we were 5 person in country that doesn’t know anybody.. don’t believe this web site!

12 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Seems like scam.

We booked a transfer from Rabat to Chefchaouen , it was confirmed and the charge was made to the credit card. Nobody pick us up , no one answer the WhatsApp or e mail messages.the money is no refund. Seems like a scam

14 de outubro de 2026
Opinião espontânea
logótipo da Bacharide

Resposta da Bacharide

Dear Mari, we are deeply sorry for the issues you experienced with your transfer from Rabat to Chefchaouen. We hold our team to high service standards, and missing a pickup is completely unacceptable to us. We have located your booking under Marila Villalobos and are reviewing what went wrong with our local dispatch team. If a refund has not been fully cleared yet, please be assured that it is being processed right away. Kindly reply to our direct email at office@bacharide.com so we can confirm your payment details and make this right immediately

Classificada 1 em 5 estrelas

Avoid Bacharide - No ride and no refund

Avoid Bacharide! Nearly £100 Paid, Appalling Communication and No Refund.

I booked and paid for a private transfer from Marrakech to Agadir through Bacharide's website approximately six weeks in advance, at a cost of nearly £100.

Despite paying upfront, I never received a booking confirmation. Once I arrived in Marrakech, I contacted the company through the WhatsApp number advertised on its website to confirm my collection time. They eventually sent my booking confirmation and confirmed the original pickup time.

I then asked a simple question: could my collection be brought forward? I had an appointment in Agadir at 1pm and needed to ensure I arrived in time.

What followed was four days of complete silence.

Despite repeatedly messaging and asking for a response, nobody bothered to reply. I eventually emailed the company explaining that I couldn't proceed without knowing whether an earlier collection was possible.

The only response I received was that my booking was confirmed. That completely ignored my question about the collection time.

I emailed again, explaining that I needed confirmation of an earlier pickup or I would have to cancel. Again, no response.

With no reassurance that I would reach Agadir in time, I had no choice but to make alternative transport arrangements. I informed Bacharide that I was cancelling and requested a refund.

Since then, I have received absolutely nothing. No refund, no apology, no acknowledgement and no response whatsoever.

I'm now having to raise a dispute with my credit card company to try to recover the nearly £100 I paid.

I find it completely unacceptable that a company can take payment six weeks in advance and then repeatedly ignore a customer who is simply trying to confirm their travel arrangements.

**My advice: avoid Bacharide.** Based on my experience, their communication and customer service are appalling, and I have been left out of pocket with no refund.

I would never book with this company again.

20 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Driver was super lovely

Driver was super lovely. Arrived early and everything went smoothly. Offered plenty of stops for water, toilet, food etc. We are two Australians travelling Morocco and we definitely use this company again. Very good price too!

17 de outubro de 2026
Opinião espontânea
logótipo da Bacharide

Resposta da Bacharide

Hi Jordan, thank you so much for this wonderful review! We are thrilled to hear that you and your travel companion had a smooth journey and enjoyed our driver's hospitality across Morocco. Providing comfortable and reliable transfers at a fair price is what we aim for. We look forward to welcoming you back on your next trip

Classificada 1 em 5 estrelas

This company is completely unreliable

This company is completely unreliable. They confirmed the trip in the evening, then cancelled it during the night. The driver never showed up in the morning, and I still haven't received my refund. In short, they took my money and caused me an enormous amount of stress by failing to send the driver they had confirmed. This company is dishonest and unprofessional. I would not recommend it to anyone!

15 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible company DO NOT USE

Terrible company DO NOT USE. paid for a return trip from Marrakech to Taghazout. Driver did not turn up , we messaged on whatsapp and received one message saying he was on his way. Waited 2 hours , no more messages, no one ever answered the office phone, no driver ever turned up . Now struggling to get my money back.

7 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This company is a scam

This company is a scam. Website seems legit, but when the driver didnt show at the airport I tried to contact them through every chanel. Standing at the airport with a group of 10 :( No one answered the phone, and no one answered tye WhatsApp chat. Clearly a scam. Stay away!

24 de setembro de 2026
Opinião espontânea

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