Back Care - Australia Opiniões 

331
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I spent a long time looking for a solution to manage occasional ankle discomfort in bed before finding this company. Their product selection is excellent, and they had precisely what I was looking for... Ver mais

Classificada 5 em 5 estrelas

Totally love the Body Huggar egg carton mattress topper. It has revolutionised our sleep. It is so comfortable and as a hot sleeper it is so cool to sleep on. Also ordered a wedge cushion which is g... Ver mais

Classificada 5 em 5 estrelas

After a very helpful phone call and subsequent email listing some great choices and quotes for our requirements, a Top Gun Blazer mobility scooter was easily ordered for my mum. The scooter arrived qu... Ver mais

Classificada 5 em 5 estrelas

I bought the "DJMed Knee & Leg Pillow with Leg Strap" for my partner and he loves it. The size is good (quite petite dimensions, fits in a backpack for travel) and the strap keeps it secured through t... Ver mais

Informações sobre a empresa

Escrito pela empresa

One of Australia's leading suppliers of products for Back Pain with many of our products being manufactured here in AU - Shop Now - Sale ends soon.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

331 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,7

Todas as opiniões

(331)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great product

Great product! Great customer service! Have purchase many things from this website and no issues.

16 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t buy from them. This company is all lies

First time I order from this company & it will be my last. I ordered a cushion 3 weeks ago through NDIS’s & never received it. They keep saying it’s on the way but they lied every time. I reported this company to NDIS commissioner.
This company is all lies.

1 de agosto de 2024
Opinião espontânea
logótipo da Back Care - Australia

Resposta da Back Care - Australia

I’ve checked into this, and I see that your cushion was processed within 24 hours, dispatched within 2 weeks and delivered shortly after your review.

There was a brief delay with our supplier, which is very rare. However, I can see your cushion was dispatched within 2 weeks of receiving payment.

For reference -

Friday 02/08 - $64.95 Payment Received
Friday 02/08 - Order Processed
Thursday 15/08 - Dispatched Via TNT
Monday 19/08 - Item Delivered

Total: 10 business days from payment received to delivery.

Thanks again for the feedback and we apologise for the slight delay.

Classificada 5 em 5 estrelas

Extremely efficient process

A very quick, efficient process for delivery. Our teeter arrived in perfect condition and was easy to assemble as we followed the video instructions. The Back care service was fantastic and I would recommend them. In just one week on the teeter, my back and legs feel so different!

19 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Prompt Service

Happy customer.
I emailed to check if they can do a trail or money back guarantee as I was unsure of how well an item would suit my body. They responded quickly and advised me of their return policy which was perfect.

3 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Speedy delivery

I just received my 2nd Dentons pillow from the team so I can leave one at my partner's house! Both deliveries have turned up quickly and I have never had any issues. Thank you!

5 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Thoracic spine support

I bought this cushion to provide support to my thoracic spine which it does. I find it very comfortable especially in the car.

20 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Sore hands from arthritis

My hand physiotherapist recommended the oyster mouse for my sore hands due to arthritis inflammation. Great product and prompt delivery. Would recommend to anyone with hand issues.

5 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very Happy

Quick delivery, easy service. Very happy with my ErgoRest forearm support. I fractured my elbow and it has allowed me to get back to work quicker than I thought.

1 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful, great service, choice and competitively priced.

After a very helpful phone call and subsequent email listing some great choices and quotes for our requirements, a Top Gun Blazer mobility scooter was easily ordered for my mum. The scooter arrived quickly and is perfect, my mum is thrilled. The great service, competitive pricing, many choices and quick delivery made this important purchase easy and without stress. Thank you.

12 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

I recently placed an order online and not only was it filled within 24 hours it was also dispatched and received within 2 days. A great expereince and a wondereful product.

4 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Honest sincere personalised service.

Honest, extremely supportive regarding my serious neurological disorder in that this item was on backorder for several months. The honest immediate replying to my many emails was ALWAYS sincere and Karl went above and beyond to help ensure this walker arrived the day before a very special event which means I can attend now with safe reliable indoor mobility support and have some independence within the event to move around and speak to people I have not seen for a long time. Very very very grateful and this 3 wheel seated rollator was well worth the wait. Very well made, easy to assemble with adjustable knows in one of the pockets on the side of the walker. I was able to assemble it myself as a 62yo very compromised women. Very light, strong frame and wheels and the seat is very sturdily attached and cannot fall off accidentally, made with strong net fabric. I am 164cm and the lowest hight of the handles is fine for me with plenty of adjustment available for taller people. Remember the seat is not there for leisure, it's available in the event one needs a short rest during a walk. It's perfect for my needs. Thank you, thankyou...thank you!!!

5 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Careless business, dont buy from them

On 25 June 2024, I ordered expensive crutches ($359) and they delivered a neck pillow (close, isn't it?) on 3 July 2024. I raised the matter with them, by the way they do not have a phone number (echo labs is the mothership with the business name, kinetic care and backcareonline is another gimmick of theirs). They blamed another company for delivering the wrong item, they would not bear the fault! I rang the warehouse DJ Med as labelled on the parcel and the male person was rather rude and hung up on me. The new shipment tracker stated the delivery would occur while Im in hospital and post op. I asked for compensation due to time lost, stress, crutches hire while in hospital and poor service. They offered me the option to cancel the order, which I took. I will never buy anything from these people, they don't care about people, only their pockets. Karma!

24 de junho de 2024
Opinião espontânea
logótipo da Back Care - Australia

Resposta da Back Care - Australia

We immediately offered to send the correct item or cancel the order if that was more convenient for you. We delivered the correct item, arranged collection of the incorrect item, and issued a full refund, including postage fees.

Our fulfilment error rate is below 0.7%, and while we do everything we can to prevent mistakes, they can occasionally happen. When they do, we always strive to make things right. It’s important to note that the solutions we offered were entirely in your best interest, with no profit involved for us at any point (the second postage fee alone was more than the $35 profit).

We’re sorry for any inconvenience this caused and appreciate your understanding.

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