Backztitch Opiniões 

106
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Still not revcieved my order unfortunately, have emailed a few times and I was ignored. I finally got a reply and I was told it was going to be looked into the next day. I didn't get an update the nex... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I purchased three iron-on badges for referee kit. Item's arrived promptly and were great quality and good value. I would definitely buy from them again and if you are worried about buying online, back... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had a slight issue with my order going astray, however, one quick message and 2 days later the replacement showed up with a little gift in as well. Cannot fault the service from ordering online to del... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Item arrived quickly but the Post Office managed to get the envelop opened and item went missing. Sent an email to Danielle at Backztitch and she replaced it without any quibble and received it 2 day... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa
  2. Grossista de acessórios de desporto

Escrito pela empresa

Family owned brand with a sustainability & inclusivity ethos, we offer a wide variety of products including Vegan clothing, handmade kids fancy dress, memory items, referee gifts & equipment. All recycled & reusable packaging.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

106 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(106)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I ordered some ref badges and a ref…

I ordered some ref badges and a ref coin, I was informed of the time it would take and the cost of postage. The items were the same price on Amazon, and I have free delivery with Amazon; I thought I would like to support a small company. I got the goods in the timeframe and they are of good quality. I will shop here again, even if I have to pay the postage

26 de abril de 2023
Opinião espontânea
logótipo da Backztitch

Resposta da Backztitch

Thank you for taking time to leave us a review, we appreciate the support :) Danii

Classificada 1 em 5 estrelas

Have been waiting 8 days for my order…

Have been waiting 8 days for my order and still not received.
In these days of Amazon next day deliveries, customers expectations are much greater hence my 1* review

20 de março de 2023
logótipo da Backztitch

Resposta da Backztitch

Hi Simon,
I do understand expectations are high for online businesses to provide a quick and efficient service and if you look at other reviews we do offer this.
As I mentioned in my email, I physically wasn't able to get your order dispatched until the 25th as I was out of the country, it has only been 2 'Business' days Monday and today since dispatch.
I provided information via the website and all of my social platforms that I was away and any orders placed would not be dispatched until I returned. On this occasion there is nothing more I could have done to make your order arrive more quickly.
It seems from our email correspondence that you still aren't satisfied with our service so your custom will be better off elsewhere as there is nothing further I can do.
Thanks for your business
Danii

Classificada 5 em 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish! Great products, great price and went above and beyond to deliver further orders required last minute, would highly recommend.

25 de março de 2023
Opinião espontânea
logótipo da Backztitch

Resposta da Backztitch

Thanks Jonny, really appreicate your review x

Classificada 5 em 5 estrelas

Returning Customer

2nd time i've purchased from Backztitch and equally happy 2nd time round.

The items were well packaged, shipped and delivered very quickly. Also, everything is reasonably priced.

I'm sure i'll be back again soon

23 de fevereiro de 2023
Classificada 5 em 5 estrelas

Don’t reply to emails

Super service all round, went above & beyond to help with a certain badge I wanted , great delivery , great website & replies to emails . Will use for certain again.
Many Thanks
Paul

11 de janeiro de 2023
logótipo da Backztitch

Resposta da Backztitch

Thanks Paul for your review, we appreciate it x

Classificada 5 em 5 estrelas

Great service ordered Tuesday arrived…

Great service ordered Tuesday arrived Thursday fully printed and looks great.

3 de janeiro de 2023
logótipo da Backztitch

Resposta da Backztitch

Thanks for your review David, I'm glad you are happy with your products and our service. Danii

Classificada 5 em 5 estrelas

Easy purchasing process

Easy purchasing process, swift delivery. New badge and coin have arrived in time for this week's games (providing it's not frozen off!)

8 de dezembro de 2022
logótipo da Backztitch

Resposta da Backztitch

Thanks David for your review, I'm happy you are happy with our service. Danii x

Classificada 5 em 5 estrelas

Quality Customer Service

New to the site and found them by accident looking for something else.
The site has badges not available online at other retailers and are pretty much unique to the site.

Had an issue with the 10% off sign up, but following the order they got in touch. They were very helpful, apologetic and went over and beyond. (Thank you).

I had an order confirmation today (Wednesday) that it had been despatched following the weekend order - postie came today and delivered the badges ordered. Amazing!

Will be recommending to other match officials regarding the badges on offer.

Postage is a flat fee of £3.99 regardless of what is ordered. I think it's a little high considering a jiffy bag and a large letter stamp, but that said, it's clear before you order and I can live with that considering the exceptional customer service given.

Only recommendation I would make to the company is although it would take some time to complete, under the County badges area, rather than having one photo with all the badges on top of each other, when a selection is made, the photo changes to the badge selected. Not all badges are visible and this would help no end.

I will certainly be revisiting and ordering when I need another badge in the future.

16 de novembro de 2022
Opinião espontânea
logótipo da Backztitch

Resposta da Backztitch

Thank you for your review Alan, we will definitely take on board your suggestion and look at dedicating some time to make the website as easy as possible to shop with us. Danii x

Classificada 5 em 5 estrelas

Highly recommend

I’ve used Backztitch.com a few times now, excellent service always. Quality products with fast delivery, highly recommended!

1 de novembro de 2022
Opinião espontânea
logótipo da Backztitch

Resposta da Backztitch

Thank you for your positive review Paul - We appreciate your business. Danii x

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