Baileys Blinds Opiniões 

362
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Initial visit of sales advisor/expert went well with all measurements taken and any questions answered to our satisfaction. Fitting of blinds, curtain rails and curtains carried out quickly and effic... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

5 star experience & 5 star blinds. Our second time using Baileys, First time was they own blinds second was my own amazing service Lloyd is very well mannered friendly and very quick in putting the bl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought vertical blinds from Bailey's because I wanted to buy locally & I have used them once before with great results. I was not disappointed. From first phone call to completion the staff were exc... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de persianas

Escrito pela empresa

Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

362 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(362)

64 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

excellent service

excellent service , ordered and fitted quickly

16 de agosto de 2024
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Resposta da Baileys Blinds

Hi,

Thank you for your feedback! We're delighted to hear that our service was excellent. If you need any further assistance, we're here to help. Enjoy your new blinds!

Kind regards,

Baileys Blinds

Classificada 4 em 5 estrelas

Blinds look great

Blinds look great. Had two fitted in the kitchen, one was slightly wonky but Baileys sent the fitter the following week to straighten it up. Really pleased with them.

29 de julho de 2024
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Resposta da Baileys Blinds

Hi Becky,

Thank you! We're thrilled to hear that you're pleased with your new blinds. If you need anything else in the future, don't hesitate to reach out. Enjoy your new blinds!

Kind regards,

Baileys Blinds

Classificada 3 em 5 estrelas

We reported a fault with one of our…

We reported a fault with one of our blinds although it was working it would only close one way. After paying the £80 fee for call out the repair person arrived and promptly snapped the cord disabling the blind completely. He then told us it would be £130 to repair it but couldn’t do that at our property and it would cost £200 to replace, and he would advise the company that because the blind wasn’t working and we don’t have curtains he would place an emergency order and we would have it on the following Tuesday. He then left after we requested a replacement. We spoke to a lady at the office to order the blind to be informed the price was £379 we would not be able to have it the following Tuesday. In fact it was the 16th of July.

18 de julho de 2024
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Resposta da Baileys Blinds

Hello Eleanor,

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced; this is not our usual standard. We have addressed the miscommunications between our office and local advisors to ensure such issues are avoided in the future.

Unfortunately, upon inspection, we discovered that the blind cords were frayed which was the cause of the further damage. As you know, the £80 service charge was deducted from the cost of your new blinds. Despite this, we understand that this situation did not meet our usual level of service, and we regret that your experience with Baileys Blind was affected.

Thank you for your patience and understanding.

Kind regards,

Baileys Blind

Classificada 5 em 5 estrelas

Excellent service and excellent product

Excellent service and excellent product
Thank you to Baileys lads who were prompt and very efficient

18 de julho de 2024
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Resposta da Baileys Blinds

Hi Sue,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

We chose our blinds .Fitter was here…

We chose our blinds .Fitter was here within 10 days .And fitted They are lovely .This is the 3 rd time we have used Baileys in last20 yrs .Always excellent . Thank you

11 de julho de 2024
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Resposta da Baileys Blinds

Hi Lesley,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

LWBL

A lovely blind and excellent service from Baileys. I have used Baileys in the past and nothing has changed - they are still as good as ever.

10 de julho de 2024
logótipo da Baileys Blinds

Resposta da Baileys Blinds

Hi Lesley,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

There was a small technical error with…

There was a small technical error with our new shutters when the Baileys Blinds technicians installed them. The technicians were very professional and explained everything clearly, no excuses, and this put our minds at rest. The Baileys Blinds office team made the necessary arrangements to resolve the issue by ordering new replacement parts. Daniel the installation technician who returned to replace the parts is incredibly knowledgeable and his aftercare customer service skills is first class, worthy of 5 stars alone. We are very pleased with the goods and services provided by Baileys Blinds.

24 de junho de 2024
Opinião espontânea
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Resposta da Baileys Blinds

Hi Daniel,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

Helpful and professional

The gentleman who came to measure for our shutter blinds was pleasant, professional & very knowledgeable. He explained the process to me, including the timeline from ordering to fitting. This was important, as we had other building work going on in our house.
The staff I dealt with on the phone were also very courteous & helpful.
The fitter (Dan) did a lovely job. He was pleasant & a very tidy worker. He also answered my question about the best way to care for our new shutter blinds, which was very helpful. Dan took all of the leftover packaging away to dispose of too.
So far, we are delighted with our new blinds & the service we have received. Thank you.

26 de junho de 2024
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Resposta da Baileys Blinds

Hi Het,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

Great customer service

Great customer service, the estimator and fitter both phoned ahead to confirm and arrived on time. New vertical blinds with the wand control and no chains are far better and much cleaner looking than the old ones they replaced.

19 de junho de 2024
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Resposta da Baileys Blinds

Hi Coop,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

Excellent customer experience

As a past customer I have no hesitation in recommending Baileys Blinds.
My latest purchase was the same high standard of customer care, quality products and friendly service

26 de junho de 2024
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Resposta da Baileys Blinds

Hi Bob,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

Excellent service

Excellent service couldn’t fault it

18 de junho de 2024
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Resposta da Baileys Blinds

Hi Carole,

Thank you for leaving a review. We will pass your lovely comment on to our team who will be thrilled with your feedback.

Kind regards,

Baileys Blinds

Classificada 5 em 5 estrelas

Great experience

Great experience so far with Baileys, Hugo in customer service always replied promptly with helpful delivery updates. Daniel installed shutters today - he was quick, tidy and gave great advice, we love the shutters glad we purchased for all rooms.

7 de junho de 2024
Opinião espontânea
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Resposta da Baileys Blinds

Hi Antonia,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

Cheapest price we could find and blinds…

Cheapest price we could find and blinds are perfect! Would definitely recommend.

31 de maio de 2024
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Resposta da Baileys Blinds

Hi Ben,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

The guy was good

The guy was good, tidy and cheerful.
The product is also good nice bright.

30 de maio de 2024
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Resposta da Baileys Blinds

Hi John,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

Great service

Wonderful easy to book appointment.
Good measurement appointment Shaun was very nice.
Fitting was a bit later than expected but Scot was very good and it was done quickly and efficiently, he even took his shoes off.
Would definitely book with Bailey’s again without a doubt. Thank you

30 de maio de 2024
logótipo da Baileys Blinds

Resposta da Baileys Blinds

Hi Diane,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Classificada 5 em 5 estrelas

Professional good service

Professional good service

17 de maio de 2024
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Resposta da Baileys Blinds

Hi Mr Lawson,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

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