Baltic Børn  Opiniões 

Spend 130$ on a dress that came in and is completely see through with thread hanging out of the stitching. Cheap quality and high prices the dress will fall apart after one wash.

I just ordered from Baltic Born for the first time after seeing their ads for years. I checked reviews here first and was very leery of ordering from them, but after finding two stunning emerald green evening gowns that were unique from anything I’d seen at other stores, I decided to place an order. My dresses arrived about a week later, but they were gorgeous, fit perfectly, and were beautifully made. I was concerned after reading reviews about the clothes being poor quality, but these dresses are perfect. Originally I was going to keep one and return the one I liked less, but I ended up keeping both because they’re too pretty to return! I will definitely order from them again!

I have tried to return two dresses and they have completely stopped communicating with me. Horrible horrible customer service. Highly DO NOT recommend this company. Take your business to one of the so many other retail options that value your business.

I have not received my order, it has been “out for delivery” for over 2 weeks. I have emailed Baltic born 3 times with no response. Now I am having to try to get my money back through my bank. Non existent customer service, terrible!

These blonds are thieves! Website says store credit only but you won’t even get that.
Watch out when those cute clothes on the models dont fit you.

Horrible customer service. In their automated response they claim that they need 9 days to respond.

They do not take returns for a refund, ONLY STORE CREDIT! Even then their policy has weird paragraphs like how $25 will be subtracted from your store credit for a "restocking fee". Don't buy from here!

Ordered two dresses. Took 3 weeks to come in. Purchased their shipping and return protection. Only to pay 5 extra bucks to be entitled to a store credit. Will never purchase from them again. I have free protection on my credit card if the item gets lost in shipping. Company has scam practices and left a bad tast in my mouth for dresses at this price point

Poor quality items, dress fell apart when I was first trying it on. Very, very poor communication and customer service. Never willing to help. Before, my parcel was lost. They just ignored it. No refund, no replacement.

Baltic born do not offer refunds . Do not buy from this company

I am STILL waiting on my return to process. I have emailed and still not heard back anything. I ordered at the beginning of October hoping To find a suitable dress for my wedding that's at the end of October. The wedding is next week and I cannot get anybody to respond or to process my return so I can find something else from this company. I always used to tell people about what a wonderful company this was but after this it's leaving a very sour taste in my mouth. I ordered over $600 worth of dresses and had to send half of them back- which is a totally different a story. I was shocked to find that I couldn't get my money refunded, But decided to go with it anyway and try to pick up out a different dress for the wedding. But now I can't order the dress because my credit has been hung up for almost 10 days and no one will reach out to me or respond to my emails. They also automatically deducted $10 to $20 from each dress that I sent back before. They've even looked at them. For instance, I purchased a dress for $105-110 and when I went to send it back they quoted me only paying about $80 to $90 for it. Horrible management of the customer service and returns! No ability to call or get ahold of someone in the phone. I used rant and rave and recommend Baltic born to so many people, it will definitely come with a warning label now.

They need to make it more clear on their website that it takes a few days to process the order before it ships. I had to order another dress from a different site because this one would not get to me in time. They also advertise free returns and make you pay to get free returns and insurance on the package, but they do not offer refunds, only store credit. They need to be clear that they only offer refunds in store credit. It was not until after I ordered and tried to return that I realized I could nto actually get money back, and since I did not get the dress in time I could not buy another for the event with store credit.

The clothing took longer than anticipated to arrive… I purchased them for an event. I had the dresses my hands for 3 days prior to sending them back. I checked the returns portal repeatedly, however the package stated it never arrived hadn’t arrived back at their facility. I couldn’t wait any longer and purchased a dress from a different company for the event. Two days prior to the event, though, I checked the Fed Ex tracking site: it had been delivered 6 days earlier! No communication from BB and nothing noted in the returns portal. I emailed them asking about the return and they stated it takes 5-10 business days to inspect and process returns. Well, it has already been 5, but I waited. The 10th day came and went. I emailed them back asking for a full refund despite the store credit for breaching their own policies. They answered back with the excuse that they had to process it manually and that the store credit policy held firm. There was no accountability in their actions.

Horrible.
You cannot get your money back at all, only store credit. Quality awful, for awful, now I am stuck with credit for a store that sells terrible clothing. Buyer beware. I never thought to read the return policy because I honestly never bought anything anywhere that you could not return within a certain window.
Complete SCAM

I tried to return 2 dresses ($200)and rec’d 2 emails with a QR code for refund. They did not work, so I called , and was on the phone with a guy for an hour, going through so many steps, downloading an app, and on and on..
I finally hung up bc I was suspicious. That evening we found we were CHARGED $200 !
We called this morning and my husband spoke to him, another half hour, and the last step, told my husband to go to his Venmo acct. and where it said Pay or Request, told him to put $200 on the Pay line.
This company is a fraud for returns. I will never use them again.

My overall experience with Baltic Born was terrible. Their no returns policy is not well advertised. You can only return for store credit. I would not recommend purchasing from them. I was essentially out $160. They approved a half return of my money but I still will never see $80 of my hard earned money and it sits as “store credit” with them. Just felt like such a scam! They say it’s well advertised but obviously I didn’t see it at checkout. It should be in huge big red letters all over their site so you can’t miss it. So incredibly dissatisfied.

Do not buy from this store! Their return policy is garbage and their customer service is horrible!

Ridiculous return policy! I will never buy from them again.
The fact that they will not take a return and issue the payment back to the card is absolutely absurd. I have never had a company refuse to return the payment.
I wish there was a better way to get the word out about this company. Do not buy from this company.

Absolutely absurd return policy. Make sure you read every inch of the policy before you think about giving them your business.

I ordered multiple dresses to try as a bridesmaid in an upcoming wedding. I will take the blame for not looking at the return policy details (will never make this mistake again), however, their expectations are ridiculous. Extremely short return window, store credit only, if there is accidentally 1 piece of hair on the return from trying it on then will send you a condescending and rude email and take away your opportunity to ever return items again. I am now stuck with a store credit for a business that I think is crap quality, and if I use my store credit I am not able to return the items if they don’t fit.

Will be using my store credit and NEVER shopping here again. Will also warn anyone who is dress shopping to never shop here as well.

I liked the cut of this dress online, but when it arrived, the metallic embroidery made it look very cheap. Going back.