Barbaramaison Opiniões 18

TrustScore: 4.5 em 5

4,5

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Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Our expertise lies in the creation of premium moissanite jewelry sourced ethically. We hold the belief that everyone deserves to enjoy the allure of exquisite jewelry without financial strain. Committed to delivering a memorable and pleasurable shopping experience, we prioritize customer satisfaction in every facet of our service.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

18 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The overall service is outstanding

The overall service is outstanding. From the beginning, great communication via email and updates on the status on my order, and inquire on the sense of urgency if changes were needed. They were very friendly on continuous updates of the completion and shipping of the ring.

Thank you for the great service, support and product.

19 de fevereiro de 2026
Classificada 5 em 5 estrelas

Gorgeous ring, amazing experience

My ring is the most beautiful piece of jewelry I’ve ever seen. It’s even more beautiful in person than on the website. I highly recommend using Barbara Maison. The costumer service was phenomenal and I could not have asked for a better experience. 10/10

23 de dezembro de 2025
logótipo da Barbaramaison

Resposta da Barbaramaison

Thank you for your trust! So happy you loved your experience with Barbara Maison. We hope to serve you again in the future.
— Barbara maison Team

Classificada 5 em 5 estrelas

Perfect Custom Jewelry & Great Service!

I shared a design photo with the Barbara Maison team and wanted some custom changes. I was nervous about how it would turn out, but they did an amazing job! They even shared the CAD image before starting. I also got a great discount and a free silver jewelry gift, which was really nice. The price was very reasonable and overall, my first online jewelry purchase went really well! I have already recommended Barbara Maison to my friends and family because of this wonderful experience.

9 de setembro de 2025
logótipo da Barbaramaison

Resposta da Barbaramaison

We’re so glad your custom piece turned out just as you envisioned! Thank you for trusting us and recommending Barbara Maison—it truly means the world. ✨

The Barbara Maison Team

Classificada 5 em 5 estrelas

The support team worked so closely with…

The support team worked so closely with me and helped the entire process.

11 de agosto de 2025
logótipo da Barbaramaison

Resposta da Barbaramaison

Hi Devin,

Thank you for your kind words! We’re so glad our team could make the process smooth and enjoyable for you. Your trust means so much to us. ✨

Warmly,
The Barbara Maison Team

Classificada 1 em 5 estrelas

Low quality, worse customer service.

My ring from the beginning looked beautiful - until it started turning my finger black and broke twice!!!! The company has tried to charge me to fix it both times… they have a lifetime warranty claim on their website that is obviously false… I’m really sad this is the experience I had with my engagement ring…

22 de abril de 2025
Opinião espontânea
logótipo da Barbaramaison

Resposta da Barbaramaison

Hi Kialey,

Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it can be when something as meaningful as an engagement ring doesn’t meet expectations.

At Barbara Maison, we stand behind the quality of our craftsmanship and our lifetime warranty, which covers manufacturing defects. After reviewing your photos, the issues you raised—such as the black mark, bent prong, and collet—appear to be the result of external physical damage, not a flaw in workmanship. 14K gold is a durable metal and does not bend easily under normal use; such damage typically comes from external force or impact.

(The customer emailed us stating that the prong and collet bent automatically over time, even though they are made from solid 14K gold. In reality, tools are required to bend prongs during the diamond setting process, and in her ring, the prongs and collet appear to have bent on their own.)

We’ve offered to inspect and repair the ring, and we remain committed to supporting you. However, we kindly ask that you not mislead other customers with inaccurate claims. It's genuinely difficult to receive reviews from happy customers, and false statements can harm the trust we work hard to build.

Thank you for understanding.
– Team Barbara Maison

Classificada 5 em 5 estrelas

Great service ring looks good

Affordable and quick delivery. Quality seems good for price as well

2 de outubro de 2024
logótipo da Barbaramaison

Resposta da Barbaramaison

Thank you for your review! We're glad you're happy with the quality and delivery!

Classificada 1 em 5 estrelas

It's a bit bad

It's a bit bad, it turns black easily, and it looks like it's not of good quality.

14 de agosto de 2024
Opinião espontânea
logótipo da Barbaramaison

Resposta da Barbaramaison

Thank you for your feedback. We're sorry to hear about the issues you experienced. Please contact our customer service team so we can resolve this for you.

Classificada 5 em 5 estrelas

Service

Barbara and her team were fantastic to work with! And the ring is absolutely beautiful 🤩 thank you !

18 de outubro de 2023
Opinião espontânea
logótipo da Barbaramaison

Resposta da Barbaramaison

Thank you for your kind words! We're thrilled you had a fantastic experience with Barbara and our team. Enjoy the beautiful ring!

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