Barbeques Galore Opiniões 

2738
•
TrustScore: 2.5 em 5

2,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I arrived 5:27 wanting to buy a table. While we were moving boxes to get the table it was past 5:30 and the sales person said i could not buy it because the system shut down. The manager came out from... Ver mais

Classificada 5 em 5 estrelas

Excellent advice from the staff at Alexandria. Helped in selecting the right equipment for my needs without overselling. Very competitive prices. On the day I came to collect all my equipment, it was... Ver mais

Classificada 1 em 5 estrelas

Bought a hibachi - ordered for Christmas, arrived mid January - tardy delivery was flicked off to the "seller"... Yet BBQ Galore was the seller. Now, after about four weeks the allegedly ceramic Hi... Ver mais

Classificada 1 em 5 estrelas

We purchased items online thinking they were correct but were informed they will not fit our grill so asked to cancel the order. We cannot get a response. Emails are left for weeks without answer then... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de churrasqueiras
  2. também em
  3. Loja de lareiras
  4. Loja de móveis
  5. Serviços de aquecimento

Sobre Barbeques Galore

Informação fornecida por diversas fontes externas

Having started our business in a garage in Sydney's outer west, Australian living runs through our blood. Our products are built and selected with the Australian lifestyle in mind - sunny afternoons spent in the backyard with the whole family or just a few good mates.

We believe that you don't need to go away to get away. That you can recreate that carefree holiday feeling without leaving home; by spicing up your backyard, inspiring you to cook and entice family and friends to share in the good food and fun.


Informações de contacto

2,3

Mau

TrustScore: 2.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,3

Todas as opiniões

(2738)

8 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Richmond Barbecue Galore

I was after the Jette outdoor extendable table, I rang the Richmond store, they got my details and said they would find one for me as it is a new product. They rang me back within 10 minutes and said I could have the one that was going to go on display as I needed it for Christmas lunch. They held the product for me and when I arrived they helped me greatly to secure it in my vehicle. Special thanks to Kath the rigger by trade who secured it my vehicle. Highly recommend

22 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Amanda, thanks for the great feedback. Happy to hear that the staff from our Richmond store we're able to help you out. We hope you enjoy your new outdoor table :)

Classificada 1 em 5 estrelas

Poor customer service at barbecues galore Kotara

The service at barbecues galore kotara is terrible. I walked around the whole store looking for a specific item while three staff stood behind the counter talking to each other. I was also one of two people in the store so there is no reason one of the staff members couldn’t offer me assistance. When I eventually found my product on display I waited at the counter until one of the staff members finally looked up to help me. When I asked if I could purchase the item they gave me attitude and rudeness about why I couldn’t get the product myself to which the stock of the product was not visible to customers. An older women with blonde hair served me and was quite rude and silent during my transaction. I did not enjoy my experience shopping at barbecues galore kotara. I will not be returning. I do not recommend buying for barbequees galore kotara due to the poor and rude customer service exhibited.

21 de dezembro de 2020
Opinião espontânea
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Stacey, thanks for reaching out to us about your poor experience in-stores. We will ensure this feedback gets passed on as we value our customers feedback.

Classificada 5 em 5 estrelas

Sales person was extremely knowledge…

Sales person was extremely knowledge and helped to select the best smoker. Answered all questions and provided great advice.

19 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Ken, thanks for the great feedback!

Classificada 1 em 5 estrelas

Zero Star

Zero Star! Purchased a dining set online and haven't delivered after almost 3 weeks and after repeated follow up and promises. They didnt even know about my order if i didnt called and after paying $1000+! Was promised to be delivered by Friday nothing came so called again to follow up and promised to be by Saturday so I cancelled all family plans to be at home but again nothing came. So frustrated and what a waste of time. Bad service, Bad customer service, Not recommended.

19 de dezembro de 2020
Opinião espontânea
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi CT, thanks for reaching out to us. We would love to be able to help you out. Could you please send us further details at customercare@bbqgalore.com.au.

Classificada 5 em 5 estrelas

Great Pricing

Purchased a Connoisseur bbq during Black Friday sale.
The price was very good and the product quality excellent.
Alan

19 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Alan, thanks for your great feedback. We hope you enjoy your new BBQ.

Classificada 5 em 5 estrelas

Excellent

Excellent from service, price and delivery. Will do future business.

17 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Michael, thanks for the great feedback. We can't wait for your next store visit :)

Classificada 1 em 5 estrelas

Money taken, product not delivered

Ordered a Ziegler and Brown twin BBQ in October from the Warrawong NSW store. We were told that the portable stand was in Sydney but had been delayed being released from Sydney due to industrial action. One that was in Sydney was reserved for us and would be at the store within 6 weeks. No problem, it happens.

WE contacted the store 2 months after we paid and was told that they were waiting on a shipment from overseas and that it would be another 4 weeks to arrive in the country and another 2 weeks to deliver.
So if the one reserved for us was in Sydney, where was it?

The portable stand is now not available to order at all on their website. I now wonder if they make them any more!

We then contacted Barbeques Galore via their online customer service form. No response!

Not a good experience at all Barbeques Galore

17 de dezembro de 2020
Opinião espontânea
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Michael, thanks for reaching out to us and we completely understand your frustration. We would love to be able to help you out with your issue. Could you please send us further details at customercare@bbqgalore.com.au and we will look into this for you.

Classificada 2 em 5 estrelas

1st purchase was a lemon

1st purchase was a lemon, took over 4hrs to assemble, never worked. Took over 3weeks on someone coming out and telling me the same thing I reported wrong. 2nd purchase was told will be ready early October and now we are Mid December and still waiting🤦🏻‍♂️, I have had to chase the feedback on arrival twice as they haven't given any information unless I have chased it up myself. Poor customer service

15 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Roly, thanks for reaching out to us with your feedback. We would love to look into this issue for you if you could send us further details at customercare@bbqgalore.com.au.

Classificada 4 em 5 estrelas

No phone call made to me to let me know…

No phone call made to me to let me know my order was available I had to call the store and was put on hold for quite awhile

14 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Deborah, thanks for reaching out to us. We will ensure this feedback gets passed on since our customers experience is valuable to us in improving our system.

Classificada 5 em 5 estrelas

The staff were super friendly

The staff were super friendly, prompt and professional. The Kamodo Dragon, just wow. Thanks guys.

13 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Craig, thanks for your feedback. We hope you enjoy your new Pro Smoke Kamado Dragon :)

Classificada 5 em 5 estrelas

great value outdoor furniture

great value outdoor furniture - good quality for price.
Staff were great & very helpfull

13 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Colin, thanks for your great feedback. We're happy to hear that the team at Hobart provided great customer service.

Classificada 2 em 5 estrelas

Got a out door table and went to put it…

Got a out door table and went to put it together and we have no bolts to put the legs on.. we ordered the table for a time we had help to get it together and now we can't put it together before Christmas as its over 80kg just the top

13 de dezembro de 2020
Opinião espontânea
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Reece, thanks for reaching out to us. We would love to help you out with your missing bolts. Please contact us at customercare@bbqgalore.com.au or give us a call 1300139867.

Classificada 4 em 5 estrelas

The customer service was great and the…

The customer service was great and the speed of delivery, but trying to assemble it was a nightmare.
We were told the cost of getting it assembled was around $80, which seemed excessive considering the barbeque was only $299 and then delivery $55.

13 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi there, thanks for reaching out to us with your feedback. We will ensure this feedback gets passed on with your assembly experience.

Classificada 5 em 5 estrelas

Just a wonderful and delightful…

Just a wonderful and delightful experience to visit such a professional yet friendly store
Like Moorabbin .. Nepean hwy

11 de dezembro de 2020
logótipo da Barbeques Galore

Resposta da Barbeques Galore

Hi Elizabeth, thanks for such positive feedback. We're glad you are had a great in-store experience.

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