Bare Mum Opiniões 

Resposta da Bare Mum

Há 1 hora

Hi Gemma,

We’re sorry to hear you’ve felt disappointed with your experience, especially as our team has been working closely with you to find a solution.

We took your concerns seriously and reviewed the photos you shared with our quality team. Although we couldn’t confirm a manufacturing fault from the images, we appreciate that the briefs weren’t feeling right for you.

Our team continued to follow this up on your behalf and, as confirmed by email, arranged to replace both pairs at no cost as a gesture of goodwill. We wanted you to have the opportunity to experience the comfort and support we designed them to provide.

We appreciate you staying in touch with us throughout, and hope the replacements and the care taken by our team leave you feeling reassured that your experience matters to us.

The Bare Mum Team 💛

Resposta da Bare Mum

Há 1 hora

Hi Kat,

This made us smile, thank you so much for your lovely words! We put a lot of care into our postpartum kits, so hearing you love the quality means so much. We’re so happy to hear yours arrived quickly, too!

The Bare Mum Team 💛

Resposta da Bare Mum

Há 1 hora

Hi Tyler,

Thank you for sharing so much of your experience with us. It means the world to hear you felt supported throughout your recovery.

Five pairs of briefs is quite the endorsement! We’re so pleased they’ve been a comfort, alongside the Warm & Cool Inserts and your scar care essentials.

Thank you for your kind words about our team as well. Sending you and your little one lots of love as you continue your recovery.

The Bare Mum Team 💛

Resposta da Bare Mum

Há 1 hora

Hi Lauren,

What a lovely note, thank you! Choosing our products for other mums after using them in your own recovery means so much to us. It’s such a thoughtful way to help a new mum feel cared for and we’re grateful to be part of it.

The Bare Mum Team 💛

Resposta da Bare Mum

28/07/2026

Hi D,

We’re so happy to hear your friend loved the Breast Care Kit and that our team could make the exchange easy for you both!

Thank you so much for sharing.

The Bare Mum Team 💛

Resposta da Bare Mum

4/06/2026

Thank you so much Tahlia, this truly means the world to us!

Coming from a midwife, this is incredibly special to read. We are so grateful for your kind words and so glad the Herbal Infused Postpartum Pads have stood out to you in this way.

Every detail was designed to help mothers feel more comfortable, cared for and supported through recovery, so your feedback means so much to our team.

Thank you again for sharing such a thoughtful review.

The Bare Mum Team 💛

Resposta da Bare Mum

3/06/2026

Hi Molly,

Thank you for taking the time to share your experience. We’re genuinely sorry that the refund process took longer than expected and that you had to follow up with us more than once.

As your refund needed to be processed to a different account, it required an additional manual step with our accounts team, but we acknowledge that our communication should have been more proactive while this was being resolved.

We’re glad the refund has now been processed and appreciate you giving us the opportunity to clarify the final amount, including the express shipping fee selected at checkout.

Thank you again for your patience, and we’re sorry this experience did not feel as smooth as it should have.

The Bare Mum Team 💛

Resposta da Bare Mum

Actualizada a 3/06/2026

Hi Bonnie,

Thank you so much for your lovely review, this truly means the world to us!

It is so special to hear that Bare Mum supported you through your own recovery and that you have since chosen us for your friend and sister-in-law too.

Thank you for trusting us to support the women you love through such a tender stage of recovery.

The Bare Mum Team 💛

Resposta da Bare Mum

Actualizada a 3/06/2026

Hi Casey,

We’re genuinely sorry to hear you felt disappointed by the communication experience and appreciate you taking the time to share your feedback.

Our records show your original enquiry was received on 21 October and responded to directly via email on 22 October during standard business hours. We have also since followed up again by email.

For any genuine customer support enquiries, our team can always be reached via live chat on our website or at hello@baremum.com.au, and we’re always happy to help where we can.

The Bare Mum Team 💛

Resposta da Bare Mum

Actualizada a 3/06/2026

Hi Magenta,

Thank you again for taking the time to share your experience so openly.

We’re genuinely sorry that the briefs didn’t meet your expectations, particularly in relation to the level of pelvic support you were seeking. Our Postpartum Briefs are designed to offer gentle, everyday support during recovery, but they are not intended to function as medical-grade pelvic support garments. That said, we’ve taken your feedback seriously and have since updated our communications to make this clearer for future customers.

We also want to acknowledge and thank you for the thoughtful conversation we had offline. As mentioned, we were sincerely sorry for the delay in responding to your initial enquiry, which was unfortunately missed during our transition to a new customer care platform. As soon as we became aware of your concerns, we reached out directly and issued a full refund.

We truly appreciate the respectful way you shared your feedback and are grateful for the opportunity to learn from your experience. Thank you again for helping us improve.

The Bare Mum Team 💛