barstools.co.uk - the bar stool and chair specialist Opiniões 1409

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Easy to purchase, excellent communication regarding delivery. Have just put them in place at our holiday let. They are incredibly comfortable and hope they are super durable - they certainly seem it.... Ver mais

Classificada 5 em 5 estrelas

The stools arrived quickly and were well packaged. Easy to assemble and are lighter than our previous bar stools so are easier to move around. They fitted better than expected in the space and my on... Ver mais

Classificada 5 em 5 estrelas

Brought 4 orange harlequin bar stools. Very easy to order and arrived within two days. They were quite straightforward to assemble, 5 to minutes per assembly. At less than £250 for four, they are ve... Ver mais

Classificada 5 em 5 estrelas

I found the Barstools website easy to use and product description was helpful when deciding on the best stools for us. The stools we have purchased are very high quality and fit our breakfast bar per... Ver mais

Informações sobre a empresa

  1. Loja de móveis
  2. Loja de móveis para cozinha

Escrito pela empresa

Barstools.co.uk is the UK's leading supplier of bar stools to the public and trade. We pride ourselves in having the largest range of bar stools in Europe and equally being able to retail them at very competitive prices, due to our huge buying power. All of our products are available to purchase online and we also have a lovely showroom located on the south coast.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 82% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Quick delivery

Quick delivery, nice product.
One snag, screw hole in one of the arms was very difficult to get in. But succeeded eventually. Good value.

27 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Problematic bar stool

Had a problem with one of the stools, after telephoning and sending a little video, problem sorted, by sending new stools, all on the same day. Brilliant company to deal with.

25 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Overall very satisfied.

Overall, I am pleased with product, especially the price. Delivery time was excellent. Very easy to assemble . However, the finish of the underneath could be improved. The piece of material supplied to cover the underneath is too small. This means that when you move the chair your ha is are on rough poorly finished pieces of wood. Also, a couple of washers were missing.
As I said previously, overall I am very pleased as they look very good. Just a few improvements would make them 5 star.

1 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect…

As soon as I seen it I knew it was perfect,so I bought it and it didn't disappoint.delivered on time,nicely packaged,easy assembled and it's solid,perfect for me.i would recommend this company and products 100% well happy

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Love my barstools

Love my barstools! They are so comfortable and look amazing in my new kitchen. Service was fab, had little issue with DPD but this was resolved quickly

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good stool

Good stool, bit darker than expected but looks good with our Island. Well packaged and quick delivery, would recommend for sure.

9 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Picked the barstools we wanted paid for…

Picked the barstools we wanted paid for them as they were in stock online.

Had an email the day they were due for delivery saying they didn’t have them in stock and we would have to wait another 6 weeks.

I requested a refund and they said we can offer 20% off if you wait, we declined and asked for a full refund and now can’t get any response in the last 8 days nor has any refund been made?

Shocking service AVOID

26 de fevereiro de 2026
Opinião espontânea
logótipo da barstools.co.uk - the bar stool and chair specialist

Resposta da barstools.co.uk - the bar stool and chair specialist

Dear Jason Cutting,

We’re sorry to see your review, but we’d like to clarify the situation.

All emails sent by you were responded to within one hour of receipt during our working hours. The delay you’ve experienced was due to us not receiving a reply from you to one of our emails, which meant the order remained open. As soon as we received your response, the order was cancelled and a full refund was processed within one hour — we’re unsure how we could have acted any quicker in this instance. Full, date- and time-stamped correspondence can be provided upon request.

We do always advise customers to check their spam or junk folders, as emails can occasionally be filtered there depending on individual email settings.

We appreciate your frustration, but we can assure you that your case was handled promptly and in line with our usual service standards.

Kind regards,
The Barstools.co.uk Team

Classificada 1 em 5 estrelas

They lie about products being in stock

They lie about products being in stock, and after you purchase they tell you they're not actually in stock. They tell you they will be in stock 4 weeks later, and after 4 weeks pass, they are still not in stock, though the website says they are. They then take a long time to actually refund your money. Shady business model

15 de março de 2026
Opinião espontânea
logótipo da barstools.co.uk - the bar stool and chair specialist

Resposta da barstools.co.uk - the bar stool and chair specialist

Dear James Blair,

We have been unable to locate an order under your name, and despite our request via Trustpilot, no order number or further details have been provided. If may be a possibility that you have ordered from elsewhere.

In order for us to investigate your experience and confirm that you are a genuine customer, we kindly ask that you contact our Customer Service team directly. You can reach us by email at sales@barstools.co.uk or by telephone on 01425 610363. Our office hours are Monday to Friday, 9am to 5pm.

We are committed to resolving any legitimate concerns and will do our utmost to address any issues you may have experienced.

We look forward to hearing from you.

Kind regards,
The Barstools.co.uk Team

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