barstools.co.uk - the bar stool and chair specialist Opiniões 1409

Very helpful customer service support when I needed to exchange a stool

The stools look great at our home bar and were delivered within 48hrs.

Brilliant service and a super quick delivery on our bar stalls. Our stalls are amazing quality aswell. I love them. Xx

Prompt order processed & delivered super quick time on the day promised. Stools easy to assemble, and very comfortable. Amazing value & look great in our new kitchen.
Many thanks would not hesitate to recommend your product & service.

Good product, easy and quick to assemble, reasonable price

Good price and excellent quality.

Parts missing to put them together had to buy washers, also holes drilled in the wrong places in wood.

Excellent, rapid service and dispatch - goods arrived the next day and having assembled them quite easily, they look great!

Stools look great

Def worth paying that little extra for good quality items, plus there after sales service is excellent.
would highly recommend

Would have given 5 stars, but some screws on the foot rest keep coming loose, otherwise very good Bar Stools.

It took 3 attempts to get my order right.
1stly wrong colour
2ndly damaged packaging & missing parts
Given 2 stars because eventually correct

Purchasing the stools and the stools delivery was absolutely perfect.
We were thinking of reupholstering our old Kitchen Island stools but it was going to cost more than buying two brand-new stools which we absolutely adore thank you very much.

Great communications, efficient service. The barstools are better than expected. Well designed, sturdy and comfortable.

Ordered 4 chairs . Came quickly and very pleased with them so ordered another 3 over the phone. Assistant was very helpful, checking she had the stock with the warehouse before she took my money, Thankfully they did and I am delighted with them. Good price and ideal height for my pool/dining table which is higher than a regular dining table.

The whole process of choosing, ordering and the delivery was easy and stress free. Great stools. Well made and oh so comfortable

The product is amazing and we love our Astrid Barstools. They are so comfortable and exactly fit what I was looking for.
The customer service was excellent.
However, the 4 stars relate to the slightly false advertising that they were in stock, they 'had just sold out after I had paid and purchased. There was no update on the website to suggest they had sold out and remained in stock with next day delivery for the whole period I waited for them to come back in (early November to early December). So not next day delivery. I was told there was an issue updating the website but it might make more sense to stop any payments going through if they are out of stock. That said, when I was informed of the situation, I was kept up to date for when they were due in and they arrived exactly as I was informed, so great customer service. I would absolutely recommend this company but perhaps call them before ordering in case you were urgently looking for something. I should also add I was offered a discount because of the delay which was kind of them.

Placed an order on 2nd September. Received an email to say the products I had ordered were out of stock (despite still showing as in stock on the website). Offered a 20% refund if we accepted the 'short delay', which we did.

Heard nothing by 15th November so emailed for an update. Received a reply to say they were due in the country beginning of December and we should have them mid-December.

Hadn't heard so emailed today, 15th December. Received a reply to say that they have been delayed until end of January.

I wish I could share the screenshot here, showing that as of TODAY they are STILL in stock and available to buy on the website.

Avoid this company at all costs. Updated my review because they are trying to get it removed. But it is 100% fair.

UPDATED Following Response:

- I would direct readers of my review and the Barstools' response to other reviewers who have experienced the same issue.

- the long and detailed follow up email offering a discount because you were out of stock seems, in hindsight, a generic template that is sent out every time this happens.

- at no point did you say 'we have one, would you like that now' (not even when you contacted me the day after my purchase: you said you had no stock, so I dispute your claims that you had/have had one in stock for three months).

- At NO point did you contact me about the delays, other than the email immediately after purchase telling me you're out of stock, and offering me a discount to wait (as per other negative reviewers).

- I have had to email you for updates. Your last email end of November set the expectation that the products would be with me mid-December. It was only when I emailed that you said they weren't even in the country yet.

- Finally, when I posted this review yesterday you agreed to a refund. And then you called, asking countless times if I would accept an alternative product. Despite my repeatedly asking for a refund you clearly didn't want to take no for an answer.

I have no faith in your brand, your promises or your customer 'service'. You ultimately tried to help, but not because you care about customer experience. You were in damage limitation mode.

My review therefore stands.

Why didn’t I read the bad reviews?
Trust pilot should put the bad reviews first.
Just like all the other people who have dealt with this company I feel very angry and I am amazed that this company can do this with peoples hard earned money.
Usual story, ordered stools for next day delivery, received an email after they had taken my £429 to say sorry out of stock, would you like to order something else.
Alternatively if you wait you can have 20% off.
No I don’t want to wait!!!! Where are people going to sit when they come round tomorrow??
If I had wanted different chairs I would have ordered them!!!!!
I now have to wait 16 days for a refund, this is sharp practice and utterly reprehensible!!!
AVOID AVOID AVOID !!!!!!!