This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... Ver mais
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This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... Ver mais
A empresa respondeu
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... Ver mais
A empresa respondeu
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... Ver mais
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Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... Ver mais
A empresa respondeu
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
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great service from these people after a shocking experience with Wickes only just fitting the items after 3 months waiting for plumber but everything seems in order thanks

Resposta da BathLab.co.uk
Had a slight issue with delivery but it was resolved with ease and speed. Definitely recommend them. Craig was excellent and sorted this out very fast.

Resposta da BathLab.co.uk
Ordered a shower trap. Item was as described and the customer service is very responsive to any queries

Resposta da BathLab.co.uk
Really easy transaction and very responsive customer service when I didn't select the right delivery option through the Shop interface. Would recommend this store.

Resposta da BathLab.co.uk
Fast delivery and really pleased with the quality of the chrome towel hooks. So pleased I ordered a second pair for my other bathroom

Resposta da BathLab.co.uk
Very helpful with returns. Great quality product

Resposta da BathLab.co.uk
Mirror arrived very quickly and very well packaged to prevent damage during transit. Looks great out of the box, but not installed it yet.

Resposta da BathLab.co.uk
Fast and on time delivery 🚚
Kept updated on progress of delivery

Resposta da BathLab.co.uk
It was delivered very Securely wrapped and very polite on the phone no problem will use them again

Resposta da BathLab.co.uk
Avoid. I ordered a mirror £118.00 delivery 3 to 5 working days. Order placed on the 21st by 25th no confirmation of dispatch so contacted to say I was going away early 30th then I received an arrival date for 29th. (They claim 5 working days ,not in my calculation) The package arrived with no time to give close inspection, no obvious damage to any packaging. On the day of my return home I closely inspect removing the good surround protection to find a small in my opinion there pre packing. They just say I didn't let them know with 48hrs although they where fully aware this was impossible.

Resposta da BathLab.co.uk
I ordered a set of taps and a shower head and hand shower set. When they arrived I was really pleased with the quality of the taps and shower head but was confused with the quality of the hamd shower as it was plastic. I contacted bath lab and told them my concerns and they went above and beyond to source me something that matched quality. It did cost me more which was a bit dissapointing as I assumed everything I ordered would be the same, but the guys were really helpful so I can't complain. My leaving comment would be bathlab, list what items are made of so no one else makes the same mistake

Resposta da BathLab.co.uk

Resposta da BathLab.co.uk
Good service from Greg, prompt replies to product queries and arranging delivery.

Resposta da BathLab.co.uk
The service at this company is excellent. Unlike many bathroom supply companies, this one actually has items in stock ready for immediate dispatch. Many thanks to Greg for his courteous advice over the phone to that effect. I placed an order here after having disappointing experiences with two other companies that advertised items were available and were happy to take my money before then emailing a few days later saying items were not in stock and would be delayed for 4-6 weeks. My sink was delivered promptly, in great condition, and with enough protective packaging to probably survive an apocalypse! Would definitely use again.

Resposta da BathLab.co.uk
Beautiful vanity unit, just as described. Well packaged too! Thank you 👍

Resposta da BathLab.co.uk
Great service when ringing customer service. Delivery partner was also superb, as they delivered my heavy bathroom fixtures up to my second floor flat.

Resposta da BathLab.co.uk
Unable to supply ordered item so sent me a recommended alternative. After fitting the item we realised that they had recommended an incompatible item. The original order was low pressure and the recommended alternative was high pressure. BathLab would not accept responsibility or offer a refund. Poor service.

Resposta da BathLab.co.uk
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