Bcic Opiniões 

Resposta da Bcic

7/10/2025

Hi Casey,

Thank you so much for taking the time to share your experience with us!

We're glad to hear that our team was able to assist you quickly with a quote and schedule the service at a time that suited you. We pride ourselves on being responsive and easy to communicate with, so it's great to know that this was reflected in your experience.

If you ever need our services again in the future—whether it's bond cleaning, pest control, or carpet steam cleaning—we'd be more than happy to help.

Thanks again for choosing us, and we wish you all the best in your new place!

Kind regards,
Team BCIC

Resposta da Bcic

1/10/2025

Dear Jess,

Thank you so much for taking the time to leave such a thoughtful review!

We’re truly thrilled to hear that you had a brilliant experience with us. It's wonderful to know that our team made everything super easy and that you found them lovely to talk with — we pride ourselves not only on delivering a high standard of service but also on creating a positive and approachable environment for our customers from the very first interaction.

We’re especially pleased to hear your feedback on the team’s efficiency and strong work ethic. It's always our goal to go above and beyond to make the entire process as smooth and seamless as possible, and knowing this was reflected in your experience means a great deal to us.

Your kind words and recommendation mean a lot, and we’re so grateful for your trust in our services. We look forward to the opportunity to assist you again in the future and deliver the same level of care and quality.

Thanks once again for your support!

Kind regards,
Team BCIC

Resposta da Bcic

26/09/2025

Hi Michael,

Thank you so much for your thoughtful review!

We’re really pleased to hear that you were happy with the end-of-lease cleaning service. It's great to know our team arrived on time, communicated clearly, and delivered a thorough and hassle-free experience. Ensuring a smooth process and helping our clients secure a full bond refund is exactly what we aim for.

Your kind words about our team's professionalism and attention to detail mean a lot to us, and we’ll be sure to pass your feedback on to the cleaners who attended your property.

Thank you again for choosing BCIC — we truly appreciate your support and look forward to assisting you again in the future!

Kind regards,
Team BCIC

Resposta da Bcic

26/09/2025

Hi Matt,

Thank you so much for taking the time to share your experience — we truly appreciate your kind words!

We're absolutely delighted to hear that you found our service fantastic, reasonably priced, and backed by excellent customer support. It means a lot to us that our team was able to deliver the high-quality cleaning standards needed to ensure your apartment passed the outgoing inspection without any issues.

Helping our clients secure their full bond refund is one of our top priorities, and we’re so pleased we could contribute to that outcome for you. Your feedback not only motivates our team to continue delivering great results, but also reassures future clients of the quality they can expect when choosing BCIC.

Thank you again for your recommendation and support. If you ever need cleaning services in the future, we’d be more than happy to assist.

Kind regards,
Team BCIC

Resposta da Bcic

24/09/2025

Dear Stevan,

Thank you so much for your 5-star review!

We’re thrilled to hear that you were happy with our cleaning service and that your full bond was returned — that’s exactly the outcome we aim to achieve for all of our customers. It’s also wonderful to know that you found our team to be helpful and supportive throughout the process.

Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need cleaning services again in the future, we’d be more than happy to assist you.

Thanks again for choosing us and for your kind words!

Kind regards,
Team BCIC

Resposta da Bcic

23/09/2025

Hi Ned,

Thank you so much for your kind words and honest feedback!

We’re glad to hear you’re happy with the results and that our team’s hard work made a positive impression. That’s exactly the standard we strive for.

We appreciate your note about the floor scrubbing — your feedback helps us improve how we communicate service details during booking to ensure expectations are clear from the start.

Thanks again for choosing us, Ned. We look forward to the chance to assist you again and provide an even smoother experience next time.

Kind Regards,
Team BCIC

Resposta da Bcic

17/09/2025

Dear Brianna,
Thank you so much for taking the time to share your feedback with us. We are truly pleased to know that you found our communication helpful and that, overall, you were satisfied with the service. Your kind words of recognition mean a great deal to our team.

At the same time, we sincerely apologize for the few details that were missed during your service. We completely understand how important attention to detail is, especially for a bond clean, and we are sorry that we fell short of expectations in this regard. Please be assured that we take your comments very seriously and will use them as an opportunity to review and strengthen our processes.

To better understand and address your concerns, may we kindly ask you to share your Job ID with us? This will help us look into your booking in more detail and ensure that your feedback is actioned appropriately. If you would also like to highlight any specific items that were missed, please feel free to reach out to us directly at support@bcic.com.au — we would be more than happy to review them and use the feedback to improve.

Thank you once again for choosing our services and for giving us the opportunity to improve. We truly value your trust and hope to be able to assist you again in the future with an even better experience.
Warm regards,
Team BCIC

Resposta da Bcic

17/09/2025

Dear Mara,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience and sincerely apologise for the inconvenience and disappointment you have faced.

We truly value the opportunity to listen to your concerns and are committed to addressing them with care, transparency, and professionalism.

For Job ID 62081, scheduled on 10th September, our team arrived at the appointed time and during the initial inspection, they noted several areas that required services outside the scope of a standard bond clean. These included:
Carpet steam cleaning
Wall washing
Mold removal in the shower
Outdoor area cleaning

As these services were not part of the quoted package, our team explained that they would require additional charges and time. We completely understand and respect your decision not to proceed with these extras.

We also acknowledge that there may have been some confusion regarding carpet steam cleaning. Please allow us to clarify that it is not included in the standard bond clean and must be booked separately. We regret if this was not made clear from the outset.

On 11th September, we received your re-clean request for mold in the shower, grout in the shower frame, and the outdoor areas including grass. While we absolutely understand the importance of these items, they do fall outside the scope of our standard bond clean, and as such, they are not covered under our re-clean guarantee. We understand this may have caused frustration, and we are truly sorry.

With regard to Job ID 62082, completed on 2nd September, we received a call on 10th September about concerns that the quoted hours may not have been fully utilised and that a re-clean was required. As the 7-day guarantee period had already expired on 9th September, we advised that a call-out fee would apply for any additional attendance.

In order to assist further and ensure we are fair in our approach, we kindly requested a list of specific issues along with images or the exit report from your property manager. On 15th September, you again raised your concern regarding the hours quoted, and we do understand why this feels important to you. However, we are still awaiting the requested documentation or images to enable us to review the matter thoroughly and work towards a constructive solution.

Mara, please know that our intention is not only to deliver a professional service but also to ensure that you feel heard and supported throughout this process. We genuinely want to resolve this fairly for you. To help us move forward, we kindly ask that you send the exit report and any relevant photos for Job 62082 to support@bcic.com.au at your earliest convenience. This will allow us to properly assess the situation and consider the most appropriate next steps.

Once again, we sincerely regret that the service did not meet your expectations and apologise for the stress and inconvenience caused. We are grateful for your patience and understanding, and we hope to work with you towards a resolution that feels fair and constructive.
Kind regards,
Team BCIC

Resposta da Bcic

16/09/2025

Hi Juan,

Thank you so much for your kind words and detailed feedback. We truly appreciate you taking the time to share your experience.

We're especially glad to hear that you found our cleaner to be very good and thorough, with strong dedication and attention to detail. We take great pride in ensuring high standards in every space we service, and it's always encouraging to know that this commitment is recognised.

We're also pleased to hear that our team's responsiveness and flexibility have met your expectations. Adapting to our clients' needs is a core part of our service approach, and your feedback reaffirms that we’re on the right track.

Please don’t hesitate to reach out. We're always here to help.

Thanks again for your continued trust.

Kind regards,
Team BCIC

Resposta da Bcic

11/09/2025

Dear Fiona,

Thank you so much for your kind and thoughtful review!

We’re absolutely delighted to hear that you had such a positive experience with us during your son’s end-of-lease clean. From your first contact through to the completion of the job, it was our pleasure to assist and ensure everything ran smoothly.

Our team works hard to provide fast communication, honest service, and thorough results — so it’s incredibly rewarding to know that you found us to be reliable, transparent, and competitively priced. We're also glad the before and after photos added value and peace of mind to the process.

Your recommendation truly means a lot to us, and we’d be more than happy to help you or your family again in the future.

Kind regards,
Team BCIC

Resposta da Bcic

5/09/2025

Hi Narrisa,

We’re very sorry to read your feedback and understand your concerns. Please be assured that we take all reviews seriously and do not engage in creating fake profiles or reviews. Every piece of feedback, whether positive or critical, comes from real clients and helps us improve our services.

If there has been an issue with a booking, we’d like to look into it properly. Could you please provide your job number or quote number, or contact us directly at support@bcic.com.au so we can investigate further? At present, we’ve been unable to locate your details in our records.

We genuinely regret the negative impression caused and would appreciate the chance to address this matter directly.

Kind regards,
Team BCIC

Resposta da Bcic

4/09/2025

Hi Andrew,

Thank you for taking the time to share your feedback. We’re pleased to hear that the cleaners were punctual and that the booking and rescheduling process was smooth and easy to accommodate.
We’re glad the clean met your landlord’s requirements and that it helped secure the full return of your bond. While the service was completed efficiently within the scheduled time, we note your feedback regarding the tops of the air conditioners, and we will review this internally to ensure areas like this are better addressed in future cleans.

We truly appreciate your kind words regarding the value and quality of the service. Your feedback helps us continue to improve, and we hope to assist with any future cleaning needs.

Kind regards,
Team BCIC

Resposta da Bcic

4/09/2025

Hi Marqus,

Thank you for sharing your feedback. We are very sorry to hear about your experience and sincerely apologise for the inconvenience. It was never our intention for things to unfold this way, and we take your concerns seriously.

After carefully reviewing this case, we would like to clarify a few points for transparency:

-Our admin team had advised that cleaners would arrive between 9:30–9:45 am within the agreed window of 9:00–11:00 am. We apologise for the late start and the inconvenience this caused.

-Following discussion about the scope of work, the cleaners left to purchase additional chemicals to ensure better cleaning results. While this was intended to improve the outcome, we understand the delay caused further frustration.

-The booking was quoted for 8 hours. Please note that with 3 cleaners attending, the total hours are calculated as the number of cleaners multiplied by time spent. The team did spend more than the quoted hours, and the cleaners were willing to continue beyond this without extra charge to complete the job.

-Regarding conduct, we sincerely apologise for any unprofessional remarks or behaviour on the day. This is not the standard of service we expect from our team. Your feedback has already been shared with our Quality Team, and corrective action will be taken to ensure this does not happen again.

-We acknowledge that some areas, such as marks on the walls and dust on the floors, were not completed to the expected standard. While our bond-back guarantee covers re-cleaning based on the property manager’s exit report, we understand your concern that these issues should have been addressed during the initial visit. Please note, the guarantee allows 7 days from the service date to provide the exit report, which was included with your booking.

We are genuinely sorry for the inconvenience and stress this caused during your move. Please be assured that your feedback has been escalated internally so improvements can be made.

Kind regards,
Team BCIC

Resposta da Bcic

2/09/2025

Hi Max,

Thank you so much for your kind review! We’re delighted to hear that you were happy with the spring clean service and found the property sparkling after the visit. Our team always strives to provide a thorough, high-quality clean at fair and transparent prices, so it’s wonderful to know that both the results and value met your expectations.

Your recommendation means a lot to us—it’s the best compliment we could receive. We truly appreciate your trust in BCIC and look forward to assisting you again whenever you may need our services in the future.

Wishing you all the best,
Team BCIC

Resposta da Bcic

2/09/2025

Hi Lucy,

Thank you so much for taking the time to share your experience. We’re truly pleased to hear that we were able to assist with a high-quality clean on short notice during your apartment move.

We completely understand how stressful and time-sensitive moving can be, so it’s wonderful to know that the process felt easy and that the team was able to complete the clean both thoroughly and quickly.

Your feedback means a great deal to us, as we always strive to provide not only excellent cleaning results but also a smooth and reliable service from start to finish. It’s rewarding to know that this commitment reflected in your experience.

We truly appreciate your kind words and recommendation, and we wish you all the very best settling into your new home.

Kind regards,
Team BCIC

Resposta da Bcic

Actualizada a 2/09/2025

Dear Aaron,

Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you have experienced with the service. Please allow us to provide full clarity on the matter after carefully reviewing our records:

-Initial Service & Concerns: The bond clean was completed, however, a list of concerns was raised. In response, a re-clean was requested, which we agreed to arrange.

-Written Acceptance of Re-clean Scope: A list of areas was provided which was requiring attention and we received written acceptance to proceed. A re-clean was then scheduled based on those areas.

-Additional Requests for reclean with (Grout & Mould): After the inspection then the final exit report was shared which was different from the initial list, further requests were also made to include grout and mould cleaning. We informed that these items were outside the standard bond clean inclusions and would normally be charged additionally. However, due to the inconvenience you experienced, we shared the inclusion list and awaited your confirmation before proceeding for reclean.

-Re-clean Appointment: Our records indicate that the re-clean was pending confirmation to ensure alignment with the inclusion list. We did not receive final confirmation, which delayed attendance. We sincerely apologise if this caused the impression that our cleaners did not show up as expected.

-Refund Request: As per our terms and conditions, a re-clean opportunity must be provided before a refund can be considered. Since the re-clean could not be carried out without confirmation, a refund could not be issued.

We truly regret that this has left you dissatisfied and feeling unsupported. It was never our intention for the process to cause further inconvenience.

Please know that:
We remain committed to resolving this and if further clarification or escalation is required, you are welcome to contact us directly at support@bcic.com.auwith your job or quote number so that our team can personally oversee the matter.

We again apologise for the stress this experience has caused. While we must adhere to policy, our genuine intention remains to complete the service to standard and ensure a fair resolution.

Kind regards,
Team BCIC

Resposta da Bcic

1/09/2025

Dear Amberley,

Thank you for taking the time to share your detailed feedback. We sincerely apologise for the experience you have had and the distress this situation has caused. It was never our intention for the service to fall short of expectations, and we deeply regret that some areas were not completed to standard.

To provide complete clarity, please allow us to address the matter step by step:

Service Completion: The job was carried out on the 7th, and while feedback was provided the same day, arranging a re-clean on such short notice was unfortunately not possible.

Re-clean Policy: As per our terms and conditions, agreed upon at the time of booking, a re-clean opportunity must be provided before any other request can be considered. We sincerely apologise that some areas were not up to standard and we were more than happy to resolve this through a re-clean visit. However, it was not provided.

Upsell Service: During the service, an upsell for an additional task was offered but declined. Our records reflect this and we respect the decision made at the time.

Call Recordings: We humbly apologise if it was not made clear that calls may be recorded. This is done only for training and quality assurance purposes, as well as for evidence in case of any disputes. We will review how this is communicated to ensure better transparency.

We truly regret the inconvenience caused and hope this explanation provides clarity on the situation. While this experience has clearly not met expectations, our genuine intention remains to resolve the matter fairly by completing a re-clean if access is granted.

Thank you again for your patience and for bringing this to our attention.

Kind regards,
Team BCIC

Resposta da Bcic

29/08/2025

Hi Chantelle,

Thank you so much for taking the time to share such a wonderful review. We’re thrilled to hear that Jack and the team were able to leave the apartment even cleaner than when you moved in. It’s always our goal to provide a thorough, high-quality service, and it’s fantastic to know that this was reflected in your experience.

We truly appreciate your kind words and recommendation. Feedback like this not only motivates our team but also helps others feel confident choosing BCIC for their cleaning needs. Your recognition of our quality, affordability, and attention to detail means a great deal to us.

We look forward to assisting with any future cleaning needs and ensuring the same high standard every time.

Warm regards,
Team BCIC

Resposta da Bcic

Actualizada a 4/09/2025

Hi Shari,

Thank you for sharing your feedback. We sincerely apologise for the inconvenience and completely understand the frustration caused by the rangehood not being cleaned to standard.

We would like to clarify that the cleaning service was completed on 4th August, which included a 7-day service guarantee. This guarantee allows any concerns to be raised promptly so they can be addressed at no additional cost. Unfortunately, the issue was brought to our attention on 26th August, which is outside the guarantee period. As a result, a complimentary re-clean cannot be provided.

That said, we remain committed to resolving the issue. A cleaner can return to address the rangehood; however, a call-out fee would apply. If you would like to proceed, we would be happy to arrange a convenient time for the visit.

Once again, we sincerely apologise for the inconvenience and greatly appreciate your understanding. Please don’t hesitate to reach out if any further assistance is required.

Kind regards,
BCIC Re-clean Team

Resposta da Bcic

25/08/2025

Hi Aaron,

We’re very sorry to read your feedback and understand your concerns. Please be assured that we take all reviews seriously and do not engage in creating fake profiles or reviews. Every piece of feedback, whether positive or critical, comes from real clients and helps us improve our services.

If there has been an issue with a booking, we’d like to look into it properly. Could you please provide your job number or quote number, or contact us directly at support@bcic.com.au so we can investigate further? At present, we’ve been unable to locate your details in our records.

We genuinely regret the negative impression caused and would appreciate the chance to address this matter directly.

Kind regards,
Team BCIC