be2 Opiniões 890

Resposta da be2

Actualizada a 26/03/2026

Hello A Scrooge,

Thanks for your review.
We’re sorry to hear that you feel this way. We would like to clarify that all payments are authorized by the user at the time of purchase, and any renewals follow the terms agreed upon during sign-up.

If you believe there has been any misunderstanding or issue with your payment, please contact our support team via the contact form on our website so we can review your account and assist you directly.

-Thank you for the information provided. I was able to locate your profile and have passed your case on to my colleague.
She has already contacted you by email with further details and an explanation regarding your case.
If you have any further questions, feel free to reply to her message, she’ll be happy to assist you.

Best regards,
Lea

Resposta da be2

26/02/2026

Hello Maria,

Please rest assured that profile limitations are not applied without reason, and we would be happy to review your account activity in detail to clarify the situation.

To investigate this properly, we kindly ask you to contact us directly through our contact form and provide the email address linked to your account. Our team will then carefully review your case.

If you prefer to communicate in German, you are very welcome to contact our German-speaking customer service team, who will be happy to assist you in your preferred language.

We appreciate your patience and look forward to resolving this matter for you.

Best regards,
Lea

Resposta da be2

24/02/2026

Hello Sole, we are sorry you had trouble cancelling your Premium membership. We would like to inform you that our cancellation form can be easily found on our homepage, before logging in.
In order to look into your case properly, we will need additional information. Please contact us directly via the contact form on our website, or provide us with the requested information here.
Kind regards,
Lea

Resposta da be2

24/02/2026

Hello Fernando, we would like to clarify that while registration is free, some features require a Premium membership. These are displayed before completing a purchase.
Please contact us through our contact form on our Spanish website if you would like additional information related to your personal account.
Kind regards,
Lea

Resposta da be2

Actualizada a 25/02/2026

Hello Mtn,

Please note that cancellation can be done easily at any time via the cancellation form available on our website homepage (before logging in). Once submitted, the request is processed accordingly.

If we receive emails from customers, we always reply. To ensure your request reaches us correctly, we recommend using the official contact form on our website. Our support team will be happy to assist you further.

Best regards,
Lea

-We have located your profile and reviewed the case. We can confirm that we have processed the cancellation as a goodwill gesture for you.
Your Premium membership will end on 26.02.2026.

Resposta da be2

6/02/2026

Hi Tania,
did you know you can adjust your searches in case your matches are not fitting?
Of course, I'll have a look at your case. However, without any more info about your registered email I cannot help you.
Please contact me directly or our customer service.
Best,
Anna

Resposta da be2

6/02/2026

Hi Alessandra,
without a registered email, I cannot help you. If you want to resolve the case please either answer to my request via Trustpilot or via be2-trustpilot@be2.com.
In general: Whenever you buy a Premium Membership make sure you cancel, in case you do not want the Membership to be extended.
Best, Anna

Resposta da be2

30/01/2026

Hi!

I'm unfortunately unable to locate a specific profile based on this review alone. As you say that the matter has already been passed to an external agency, they are the correct point of contact and will be able to assist you further with the claim.

Thanks,
Noel

Resposta da be2

28/01/2026

Hi,

I’m a bit suprised by this, as cancellations on our can be done at any time via the cancellation link at the bottom of the homepage — no login or support request needed.

In case you're having issues with the cancellation form, you can reach out to me here be2-trustpilot@be2.com and I'll have a look at your account.

Thanks,
Noel

Resposta da be2

15/01/2026

Hello Aldarina,

We’re sorry to hear that your experience did not meet your expectations. Please note that our platform focuses on quality connections, and full access to features and profiles is available with a Premium Membership.

We would also like to point out that part of your comment seems to refer to a different type of platform, which suggests this review may have been posted on the wrong service.

If you experienced any specific issues or would like us to review your account, we invite you to contact our customer support team directly via our contact form so we can assist you properly.

Kind regards,
Lea

Resposta da be2

Actualizada a 14/01/2026

Hello Moises,

Unfortunately, we cannot review individual cases based on a public review, as we’re unable to identify your account or the alleged charges from here. To clarify what happened, we kindly ask you to contact our customer support team directly via the contact form on our website and include any relevant details or references you received from the collection company.

Our team will carefully review your case and provide you with a clear response as soon as possible.


update: Thanks for the extra details, I was able to locate the account.

The subscription renewed because no cancellation was received before the renewal date. All pricing and renewal terms were shown on the payment pages.

In cases of non-payment, two reminders are sent. If the balance remains unpaid, the matter is passed to an external collection partner. As this case has already been handed over, you’ll need to contact them directly.

Best regards,
Lea

Resposta da be2

7/01/2026

Hello Moreno,

We’re sorry to read about your experience and understand how upsetting this situation must feel.

To look into your case properly, we would need to review the account and subscription details linked to your situation. We invite you to contact our customer service team directly so we can clarify what happened and assist you accordingly.

If you prefer to communicate in Italian, please don’t hesitate to contact our Italian support team via our contact form, they will be happy to help you in your language.

Best regards,
Lea

Resposta da be2

17/12/2025

Hello Irene,

We’re sorry to hear that you felt the conditions were not clearly explained. All subscription terms, pricing, and renewal details are displayed during the purchase process and are also available in our Terms & Conditions.

If anything was unclear or if you have questions about your specific situation, we encourage you to contact us directly so we can clarify and assist you.

Best regards,
Lea

Resposta da be2

Actualizada a 16/12/2025

Hello Uyurani,

We’re sorry to hear about your frustration. We’d like to clarify a few points.

Our platform is made up of real members, although, as on any online service, some fraudulent profiles may occasionally appear. These can be reported and are removed when identified.

All prices and subscription terms are clearly displayed before payment is confirmed. Charges are linked to the Premium plan selected, not to liking profiles. Subscriptions can be cancelled via the cancellation form on our website, which stops future renewals while allowing access until the end of the paid period.

If you experienced technical issues or had trouble cancelling, we invite you to contact us directly through our contact form so we can review your case and assist you.

Update: Unfortunately, without more information related to your profile we are unable to assist you further here, please contact us directly via our contact form or provide us with the requested information and we will look into your case.

Best regards,
Lea

Resposta da be2

15/12/2025

Bonjour,

Je suis désolée de lire votre ressenti et je comprends que cette situation puisse être très frustrante.

La suppression d’un profil n’entraîne pas automatiquement la résiliation d’un abonnement, car ce sont deux démarches distinctes. Lorsqu’un abonnement Premium est souscrit, il reste valable pour toute la période souscrite. Ces informations sont précisées lors de l’achat et dans nos conditions générales.

Cela dit, si une résiliation a bien été demandée et confirmée, aucun paiement futur ne doit être réclamé. Afin de pouvoir vérifier votre situation précise et comprendre ce qu’il s’est passé dans votre cas, nous avons besoin d’accéder à votre dossier.

Je vous invite donc à nous contacter directement via notre formulaire de contact, en indiquant l’adresse e-mail utilisée lors de l’inscription. Nous pourrons ainsi examiner votre compte.

Cordialement,
Lea

Resposta da be2

4/12/2025

Hello Gianangelo,

We are having trouble understanding what you are referring to.
Could you please explain in more detail what the issue is?

You can also contact our team directly via the contact form on our Italian website if you would rather discuss this in Italian.

Best regards,
Lea

Resposta da be2

1/12/2025

Hello,

We want to clarify that deleting a profile does not cancel a subscription, this is why cancellations must be made through the online cancellation form available on our website. When the cancellation is completed correctly, no further charges occur.

Because we cannot identify your account from this review, we unfortunately cannot verify what happened or check the charges you mentioned. Please contact us directly through our contact form so we can locate your profile, review your case in detail, and assist you properly.

If you prefer to discuss this in French, please feel free to reach out to our French support team. You can easily contact us via our contact form on our website.

Best regards,
Lea

Resposta da be2

1/12/2025

Hello Fluflu,

We’re sorry to hear about your experience.
We want to assure you that our service is designed for users of all ages, and many customers are satisfied with the connections they make on our platform.

Our prices are displayed transparently before any purchase, and cancelling a subscription is made simple through our online cancellation form, which is available at any time on our homepage. If you experienced difficulties, we would really like to take a closer look and help you.

Since we cannot identify your account from this review, please contact us directly through our contact form so we can assist you properly. We’re here to help and clarify anything that may have been unclear.

Best regards,
Lea

Resposta da be2

Actualizada a 1/12/2025

Hello Steffi,

On our payment page, the full price of the selected Premium membership is always displayed before the purchase is completed. The weekly amount shown is only for comparison, but the total cost is clearly indicated so customers can make an informed choice before paying.

Regarding the withdrawal:
We fully respect the legal right of withdrawal, and any fees applied are in line with our terms and conditions, which allow providers to retain a proportionate amount if services have already been used during the withdrawal period. This is explained both during the purchase process and in our Terms and Conditions.

Since we cannot identify your account from this review, please contact our customer service directly through our contact form so we can check your profile and assist you properly.

We have located your profile thanks to the information provided.
We can see that your case has already been handled internally and we can confirm that the information we provided in our last reply was accurate according to your membership.

Kind regards,
Lea

Resposta da be2

Actualizada a 26/11/2025

Hello Àngels,

We’re very sorry to hear about the difficulties you’ve experienced. We want to clarify that cancellation can be completed easily through the online cancellation form available at the bottom of our homepage, without needing to send a fax, or physical letters. This form is the official and fastest way to end your subscription.
Please note that we do not operate call centers and that all of our communication is made via email.

We also regret that the information on the website felt confusing. Our intention is always to offer a clear and straightforward process, and you can always contact us easily via the contact form on our website: https://www.be2.es/contact?from=footer#/contact

We’re glad to hear that you were eventually able to cancel your subscription and receive your refund as required. If you need any further assistance at any point, please don’t hesitate to contact us directly through our contact form so we can support you quickly and individually.

If you prefer to discuss this in Spanish, our Spanish team will be happy to help you as well.

Thank you for your understanding.

Kind regards,
Lea