Bean Bros Opiniões 311

Having researched for a replacement for my Acacia espresso scale, I settled on an Varia Aku Pro scale. Bean Bros had a very competitive price and reasonable delivery costs, so I bought from them. Scale arrived, well packaged in a short timeframe. I’m very pleased with my purchase and would recommend this company for your coffee requirements.

I am shocked by how bad this company is. I ordered an item over 10 days ago now, I had to pay 6€ delivery on a 25€ item. For that price I expect it much faster. Nonetheless, I have tried to contact them twice, no reply! The app they use to track the item, has no actual way of tracking the package! AVOID THIS COMPANY!!

The customer service of the company is responsive and solving quickly the emerged issues during the ordering process. I really like them and will continue order products from them.

Great experience and fast shipping. Definitely not the last time I’ve ordered from Bean Bros. Thanks!

Desværre et negativt review herfra.
Vi har været glade selve kaffen, når den så endelig ankom og af denne årsag har vi “holdt ud” indtil nu. Men der er simpelthen alt for meget døje med forsendelser samt ringe kommunikation med support.
Vi har haft kaffe subscription i omkring 6 måneder og ikke en eneste gang er det blev sendt til tiden og oftest bliver det først sendt, når vi kontakter dem. Men meget komisk er de rigtige gode til at trække penge samme dato hver måned, det er tilsyneladende intet problem. Nu også i forbindelse med flytning har vi ændret adresse samt kontaktet dem via mail ift ændringen, hvilket de har bekræftet, men stadig formået at sende til gamle adresse.
Desværre ringe arbejde af firmaet, særligt når deres udvalgte kaffer er helt udemærket. Håber de kan ordne det i fremtiden.

pre sale and inluding sale very friendly and fast fb, dont have yet enough after sale exp.

Ordered the Varia VS4 from BeanBros. Minimal design, excellent build quality, smooth operation. Precise adjustment, great for single dosing.

Oggetto come da descrizione. facile tracciare la spedizione.

Responses on emails are quick, but whole process with the item being available, then in backorder, then shipped but no update for 2 weeks could be improved with proactive updates instead of having to chase it.

You say that you strive to provide fully satisfying services, products, etc.

Regarding your service, it is absolutely unprofessional.

We asked you for an invoice for the product we purchased, and you confirmed in three emails that you could issue one, since the product was intended for our company. After we placed the order, you informed us that you could not issue the invoice after all, and eventually the order arrived without any proof of purchase or official tax document.

However, the product itself is very good.

It is not a coincidence that in many reviews you see comments such as “Terrible service and zero communication!”

The “terrible” comes from the fact that you may respond immediately and politely, creating an optimistic impression that you will do what we ask, but in the end you do not.

I am sorry about the way you handle your customers while at the same time promoting yourselves as wanting to provide fully satisfying services.

YOUMADE ME FEEL UNCOMFORTABLE AND SPEECHLESS

I bought a Varia VS3 over 2 years ago. In December it stopped grinding correctly. So I contacted Bean bros to get support to fix it.. I tried everything they recommended. At the end they told me it was the motor. So they offered me to sent a motor so I could replace it.
One week later they told me they would sent it..
1 week ago it came here, and for a big surprise for me, they have sent me a brand new grinder! And I haven't seen the email where it wasn't possible to get the motor, and they would sent a new grinder instead.
I have never got a service this kind and good before. So thank you!
I will definitely buy from you again and can highly recommend it to others too!

Thank you very much!

Ville ønske jeg havde ventet 1 uge, så ville det have været samme ordre + 2 poser bønner.
Omend ovenstående, så en let og fin ordreprocess

Articles came exactly as expected, well packaged and I am in Love with my new Varia VS4. Delivery towards Germany tho took some while (about 2 Weeks) But from shipping Details due to late shipping at all. You might need to wait 1 or 2 Weeks for your newels to arrive.

Great coffee, kind employees and foremost helpful customer support. I had technical issues with a product and they took time to examine the issue and got it fixed easily.

Fast delivery, good information on website and easy user experience

Living in the Netherlands i ordered the varia vs6, some burrs and a scale from my Danish neighbors BeanBros. Was a bit unlucky with the unit which was broken. No problem though, customer support was awesome in taking back the unit and replacing it without extra costs. Kim kept me up to date and ive never felt any negative things. The entire procedure was top notch. Thanks!

I've purchased a Varia Aura Kettle at the Beanbros Online-Shop and could not be happier with it. The kettle has lifted my filter experience to the next level and i love using it.

To add, even though they started a winter sale (just) after my purchase, i received a substantial partial refund after asking.

I ordered a Varia VS4 from Bean Bros because their website showed it as in stock and even available for pickup.

After a week with no shipping update, they finally admitted the item was not in stock due to shipment delays

At that point, I requested cancellation and a full refund. I repeated this request multiple times.

Instead of processing the refund, they created a UPS shipping label and then claimed the order had “already been shipped”

— despite the fact that the label was generated after I had requested cancellation.

Creating a label is not the same as shipping an item.

This experience was frustrating for three reasons:

The product was listed as in stock when it was not.

Communication was vague and repetitive rather than transparent.

My cancellation request was ignored multiple times.

Delays happen. That’s understandable. But listing unavailable stock and then refusing to cancel when asked is not acceptable.

I would strongly advise others to double-check availability before ordering and be cautious if timing matters.