I had exceptional considered advice from Beds4u. She explained why the style of mattress I was sleeping on does not work for a lady in her 70s. I'm very happy with my Tempur adjustable bed. Delivery w... Ver mais
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The delivery was prompt and they did great with getting it into the home without making a mess. The bed is comfy. The women we spoke with in store was knowledgeable and able to assist us with explorin... Ver mais
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No complaints about the mattress once it arrived. But really need to sort the shipping out. Can't give someone a delivery date then not communicate that its actually wrong and not arriving for over a... Ver mais
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We found Beds 4 u purely by luck one morning while having a coffee at a local café. Our youngster son needed a trundler bed and they had these so off we went to visit the Napier store. We were greeted... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Informações de contacto
5 Gloucester Park Road, 1061, Auckland, Nova Zelândia
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4,2
Bom
671 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Didn't display lead tine of 4 weeks
Didn't display lead tine of 4 weeks. Had it as stock clearance which was a lie if you dont have stock. Didn't refund me money for a month. The whole process was terrible. Worst customer service I have ever worked with. Zero stars
15 de março de 2026
Resposta da Beds4U New Zealand
Hi Greg,
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We completely understand your frustration regarding the lack of communication around the lead time, the stock availability, and the delay in your refund. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused.
Your feedback has been taken seriously and will be shared with our team to ensure we improve both our communication and processes moving forward.
If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out to us directly.
Regards
Beds4U Team
Still waiting on my order
15 de março de 2026
Resposta da Beds4U New Zealand
Hi Amy,
Thanks for your message, and we sincerely apologise for the delay.
I’ve checked on your order and it’s currently being followed up with our team. We understand how important this is and are working to get an update for you as soon as possible.
We’ll be in touch shortly with more information. In the meantime, please feel free to reach out if you have any questions.
Thank you for your patience 😊
Beds4U Team
Good all around experience
Good all around experience. Great customer service and helpful staff.
Thank you.
12 de março de 2026
Resposta da Beds4U New Zealand
Hi Steve,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a positive experience and that our team could help. We really appreciate your support! 😊
Regards
Beds4U Team
Resposta da Beds4U New Zealand
Hi Deborah,
Thank you for your kind feedback! We’re so glad to hear you had an amazing customer service experience. We truly appreciate your support and look forward to helping you again in the future 😊
Regards
Beds4U Team
was out looking at buying a bed and…
was out looking at buying a bed and mattress and went into Beds4U in lower hutt. I was assisted by Ginny who was very helpful and knowledgeable. I felt that I got a good deal. It came with a mattress protector ,2 pillows and pillow protectors, and also a set of sheets.
Ginny has been very good with communication and so I have been well informed of delivery and anything else that I needed to know.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Beds4U New Zealand
Hi Rebekah,
Thank you so much for sharing your experience! We're so pleased to hear that Jenny provided such helpful and knowledgeable service during your visit to our Lower Hutt store. It’s great to know you felt confident in your purchase and enjoyed the value of the added extras.
We’re also glad Jenny kept you well informed throughout the process - we’ll be sure to pass on your kind words to her. Enjoy your new bed and all the comforts that come with it! 😊
Regards
Beds4U Team
Great communication
Great communication, bed arrives in te and was delivered well.
16 de fevereiro de 2026
Resposta da Beds4U New Zealand
Hi April,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our communication and delivery. Enjoy your new bed, and please don’t hesitate to reach out if we can help with anything else 😊
Regards
Beds4U Team
do the staff actually see and know what thy are selling?
I contacted beds4u about a range off bedroom furniture I was looking at..
I had a couple questions/points I wanted to clarify about.
The photos of said bedroom furniture show 2 different shades of timber, causing confusion I bought this up with the staff via the ‘chat’ on the website and was told this is just lighting in the photo that affects this..
They bedroom drawers arrived and thy were the lighter colour I was not really hoping for. Not what was shown in the photos, do the staff actually see and know what thy are selling?
Secondly, in the same ‘chat’ page I also asked if there is any MDF or chipboard products in these 2 products.
I was told no, you won’t find that flimsy stuff in our drawers!
Very happy with this answer I purchased the two drawer sets. (As I’ve had drawers previously and always the first bits to let go)
They arrived, and had thin MDF in the side panels of the cabinet and in the base of the drawers.
Again, do the staff actually see and know what thy are selling?
However, the communication was excellent and fast.
Shipping was great, to my door.
Yet to fill the drawers with clothes.
Hard to rank out of 5
15 de fevereiro de 2026
Resposta da Beds4U New Zealand
Hi Simon,
Thank you for taking the time to share your detailed feedback. We’re really sorry to hear about the confusion regarding the timber colour and the materials used in the drawers — we completely understand how this would be disappointing.
Regarding the colour difference, product photos can sometimes appear slightly different depending on lighting and screen settings, but we appreciate that the images led you to expect a darker shade. We will pass this feedback on to our design team so we can review the product photos and descriptions to make them clearer for future customers.
We also sincerely apologise for the incorrect information provided about the materials. That certainly should have been clarified more accurately during the chat conversation, and we will be following this up with our customer service team to ensure the product specifications are communicated correctly.
That said, we’re glad to hear that the communication and delivery experience were positive. If you would like to discuss this further or if there’s anything we can do to help, please feel free to reach out to our customer support team — we’d be more than happy to assist.
Thank you again for your feedback, as it helps us improve our service.
Regards
Beds4U Team
This was the easiest and best purchase…
This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than other competitors and everyone was so great to deal with. Recommend
8 de março de 2026
Opinião espontânea
Resposta da Beds4U New Zealand
Hi there,
Thank you so much for your wonderful feedback! 😊
We’re so pleased to hear that you had such a smooth and positive experience with your purchase. It’s great to know the team could assist from the Home Show through to quick delivery and mattress removal — we’ll be sure to pass your kind words on to everyone involved.
Enjoy your new mattress, and thank you again for the recommendation! 🛏️
Regards
Beds4U Team
Good communication and the item arrived…
Good communication and the item arrived as expected
14 de fevereiro de 2026
Resposta da Beds4U New Zealand
Hi Melissa,
Thank you for your feedback! 😊
We’re glad to hear the communication was clear and that your item arrived just as expected. Enjoy!
Regards
Beds4U Team
Part of bed was not delivered
Part of bed was not delivered, I then received 3 different versions of why and then had to wait another week for the missing piece.
11 de fevereiro de 2026
Resposta da Beds4U New Zealand
Hi Marti,
Thank you for your feedback, and I’m really sorry to hear about your experience. I apologise for the confusion around the different explanations provided and the delay in receiving the missing part of your bed. That’s certainly not the level of service we aim to deliver.
We appreciate you bringing this to our attention and will pass this feedback on to our team to ensure better communication and a smoother delivery process in the future.
Thank you for your patience while the issue was resolved. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Regards
Beds4U Team
**DO NOT BUY FROM BEDS 4 U**
**DO NOT BUY FROM BEDS 4 U**
Within 2 months of purchase the springs in my mattress were making popping sounds and customer services told me to take pictures and video footage but because the sounds happened at random times it was impossible to capture. Customer service was antagonising asking for the impossible, they simply do not care about customer satisfaction and act like car dealers after a sale with no remorse. Now I'm stuck with a costly mattress under warranty and they won't give me a replacement because Beds 4 U are OK with ripping customers off. Disappointed with this manufacturer to say the least.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Beds4U New Zealand
Hi Sefrosa,
We’re really sorry to read this and to hear how frustrating your experience has been. That’s certainly not the standard of service we aim to provide at Beds4U.
We understand how difficult it can be to capture intermittent issues like unexpected sounds on video, and we apologise if the process felt antagonising in any way. That would never be our intention. Our team does request photos or videos as part of the warranty assessment process, but we appreciate that this isn’t always straightforward.
Your comfort and confidence in your purchase are important to us, and we’d genuinely like the opportunity to review this properly and work toward a resolution. Could you please email us your order details and contact information at customerservice@beds4u.co.nz
(or send us a private message with your details), so we can escalate this with our management team?
We take warranty concerns seriously and want to ensure they are handled fairly and professionally. Thank you for bringing this to our attention — we hope we can turn this experience around for you.
Regards
Beds4U Team
The bed was so comfortable to sleep on
The bed was so comfortable to sleep on, having good night sleep. It was delivered and was offered to set it up but we didn’t need to. Communication was great.
18 de janeiro de 2026
Resposta da Beds4U New Zealand
Hi Franida,
Thank you for sharing your experience! 😊
We’re thrilled to hear that you’re enjoying a comfortable night’s sleep on your new bed. It’s also great to know the delivery and communication went smoothly. Enjoy those restful nights! 🛏️✨
Regards
Beds4U Team
Great service and quality product.
16 de janeiro de 2026
Resposta da Beds4U New Zealand
Hi Calisto,
Thank you for your feedback! 😊
We’re thrilled to hear you’re happy with both the service and the quality of your product. Enjoy!
Regards
Beds4U Team
Great communication.
Great communication.
Clear delivery instruction.
Delivered in perfect conditions
No hassle.
18 de janeiro de 2026
Resposta da Beds4U New Zealand
Hi there,
Thank you for your feedback! 😊
We’re glad to hear everything went smoothly — from clear communication to hassle-free delivery. Enjoy your new bed! 🛏️✨
Regards
Beds4u Team
Found exactly what we wanted at a very…
Found exactly what we wanted at a very good price. Delivered as said and very comfortable.
We are very pleased with our purchase.
21 de janeiro de 2026
Resposta da Beds4U New Zealand
Hi Ken,
Thank you for your wonderful feedback! 😊
We’re delighted you found exactly what you were looking for and that it arrived as expected. Enjoy your comfortable new bed — we’re thrilled you’re so pleased with your purchase! 🛏️✨
Regards
Beds4u Team
I haven't had any contact or…
I haven't had any contact or confirmation about my purchase and It has been 5 weeks.
21 de janeiro de 2026
Resposta da Beds4U New Zealand
Hi Javan,
We’re really sorry to hear this — five weeks without contact or confirmation is absolutely not the experience we want for our customers.
There may have been a delay or a communication issue, but we’d like to look into this for you as a priority. Could you please send us a private message or email customerservice@beds4u.co.nz
with your full name, purchase date, and the store you purchased from? We’ll follow this up with the team straight away and provide you with a clear update.
Thank you for your patience — we appreciate the opportunity to sort this out for you as quickly as possible.
Regards
Beds4U Team
Resposta da Beds4U New Zealand
Hi Janine,
Thanks for your feedback! 😊
We’re glad you found a great price and had an easy delivery experience. Enjoy your new purchase!
Regards
Beds4U Team
Great customer service from Jess
Great customer service from Jess. Great to be able to talk to someone to about delivery details.
19 de janeiro de 2026
Resposta da Beds4U New Zealand
Hi Julieann,
Thank you for your kind words! 😊
We’re so glad Jess could help and that you had a smooth experience coordinating your delivery. We’ll make sure to pass your praise on to her! 🚚✨
Regards
Beds4U Team
Excellent communication
Excellent communication, enabled me to make a change at late notice. Jenny at lower hutt branch listened and really helped me, she's great.
18 de janeiro de 2026
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