Anyone ordering outside of Australia beware! I ordered 3 dresses to try out as a wedding guest. All 3 were lovely dresses however when I went to return them I realised I had to pay £30 shipping back t... Ver mais
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Leia as opiniões dos outros
You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Ver mais
A empresa respondeu
Would not recommend purchasing with this store. Very rigid customer unfriendly return policy- items need to be back in their warehouse by 14 days after order! The company refused to work with me even... Ver mais
A empresa respondeu
Really unhappy with the quality of the dresses which turned up, the fabrics were all really cheap, and there is a stain on the front of one of them. When I tried to get a refund it was not possib... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.
Informações de contacto
4178, Lytton, Austrália
- +61 413 028 685
- info@beginningboutique.com.au
- www.beginningboutique.com
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Respondeu a 100% das suas opiniões negativas
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Dresses are great! UPS - not so much
Both my dresses are beautiful and fit perfect! Love them. BUT! UPS bill is way too high. I got charged not only import fees, duties and taxes but also Provincial tax $9 (because the parcel arrived in BC) and UPS customs brokerage fee of $44 with the bill totaling at $87, which is a cost of another dress. Unless they fix they shipping, I would not recommend ordering from Canada.

Resposta da Beginning Boutique
Great service/communication, sincere, reliable, beautiful dresses
Nothing but compliments for Beginning Boutique. We searched and found some beautiful dresses for my daughter. Their ordering process was very friendly and clear. We had to return 1 of the dresses and they made that so easy and replied to questions we had. So altogether, not only beautiful dresses, but also super friendly ordering process, return process and great customer service! Thank you!!

Resposta da Beginning Boutique
Bad Customer Service
They would not let me return an item I cancelled before shipment and get my money back but they will let you return the item if you received it for money back… insane

Resposta da Beginning Boutique
Do not order from the store
Do not order from the store! My package was lost in transit for over a month, and they still will not give me a refund! If I could get zero stars, I would! Awful customer service!

Resposta da Beginning Boutique
Received the incorrect dress twice
Received the incorrect dress twice. Returned it after the first time and had to pay the ridiculous ten dollar return free for their own mistake; then received the wrong dress yet again in the mail. Don't order from here if you want to receive what you ordered.

Resposta da Beginning Boutique
This company has the worst customer…
This company has the worst customer service. I purchased a sweater as a gift and the first time she wore it, it unraveled at the neckline making it unwearable. The sweater quality was very poor. They requested a picture which I sent and they offered 25% refund or 50% gift card. I said that was not acceptable so they bumped it to 50% refund and 80% gift card. Why would I want a gift card considering the poor quality of their products. They should've just refunded the money. Won't do business with them again.

Resposta da Beginning Boutique
Shipping
A return shipping fee of $14 is absolutely ridiculous. Especially with having a 14 day return policy. It doesn’t cost anything to send the label as it’s automatically sent via email. I definitely wouldn’t have placed another order if I knew the return fee was so high as I’m trying to find a bridal dress that fits nicely and trying to support small.

Resposta da Beginning Boutique
So good!!!
So good! Super quick delivery, sizing is great and fantastic quality and attention to detail.

Resposta da Beginning Boutique
Excellent Customer Service
Selection was great. I purchased several items as Christmas gifts. One needed to be returned...the return process was immediate and went very smoothly, thanks to a professional and courteous staff!

Resposta da Beginning Boutique
quick shipping, beautiful dress, cute tote
my order came within 4 business days, being shipped out almost immediately without express shipping. along with this the dress i ordered is in amazing quality and looks stunning. the dress came in a pretty beginning boutique tote bag i will definitely be using. very good experience

Resposta da Beginning Boutique
10/10!!!
I have purchased many times before but I recently purchased a beautiful top and unfortunately the top did not match what was shown in the photo online due to a sewing issue. However, the quality of the fabric and all else was great! I reached out and immediately got a response, the ladies I spoke with were so kind and quick about the situation. I was able to exchange the faulty top for a new one. The new top was sent out the same day I received the faulty top. Customer service skills are a 10/10. You guys are amazing!

Resposta da Beginning Boutique
Scam
Scam. Fabric is not what is mentioned. On the site it said to cotton and polyester. They also do not respond to emails. And from today they have updated their webpage but forgot that consumers can just go to a snapshot time of their webpage.
I made an order & almost immediately…
I made an order & almost immediately was emailed as a potential security risk & had to provide evidence from my bank. I was sceptical & blacked out the account details. My order was then confirmed & shipped the same day. I received the order the very next morning. Customer Service was extremely helpful & the service was extremely prompt. I have ordered 4 items now, only 1 of them I wasnt extremely happy with the quality & returned that. The rest I am very pleased with.

Resposta da Beginning Boutique
Absolute nightmare company
I live in Ontario Canada. I ordered a dress for my daughter on October 21. Somewhere within the shipping process my dress never made it to Ontario Canada and instead was sent back to Australia on October 29. I contacted the company and at first kept telling me my dress was in Canada and to file an investigation. I tried but becasue it involves an international tracking number I am unable to but Canada post suggested that the company can. Well, Beginning Boutique was extremely unwilling and instead repeatedly told me to wait to see if the dress would come. As of today the company has blocked my email address. I am out over $120.00. I have proof of all their emails to back up what I am saying. This is not a way to do business. The reviews on their website must be fake. I wrote a bad review and they won't post it.
Quite good
I have to say, i live in germany but still ordered even though is from Australia, the express shipping only took 5 days and the dress was quite good quality. I even received a handwritten note. I would definitely order again if i didn’t live in Germany and wouldn’t have to pay customs (I didn’t pay that much though)😊(i ordered a formal dress btw)
Absolutely amazing customer service
Absolutely amazing customer service, the staff are so lovely, I will definitely be back!
If I could leave 0 I would
If I could leave 0 I would, the quality of the dress we ordered is terrible- I emailed customer service and tried to give them a chance to fix the problem, 7 days later they still have not helped. I would not buy from this company.
Return policy is misleading
Return policy is misleading. They decide how long they think it’ll take for your package to be returned to their warehouse. No matter how early you start, it won’t make it within their 14 day window, so you’ll only be offered store credit.
And the dress wasn’t that nice either.
Worst customer service experience in my…
Worst customer service experience in my life. Purchased from them. Never received confirmation. Needed to return and couldn’t locate order number because I never received email and there was no invoice in the bag. By the time I received a response back from customer service regarding my order I was told that it was passed the return window for a refund and that would get store credit only. I will never purchase from this company or recommend it to anyone! They do not value their customers!
Zero customer service
Zero customer service. Have contacted at least 5 times and not a single response. Would recommend staying away for this reason alone. Sizing is unreliable.
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