Beginning Boutique Opiniões 

1144
TrustScore: 2.5 em 5

2,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Anyone ordering outside of Australia beware! I ordered 3 dresses to try out as a wedding guest. All 3 were lovely dresses however when I went to return them I realised I had to pay £30 shipping back t... Ver mais

Classificada 5 em 5 estrelas

You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Would not recommend purchasing with this store. Very rigid customer unfriendly return policy- items need to be back in their warehouse by 14 days after order! The company refused to work with me even... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Really unhappy with the quality of the dresses which turned up, the fabrics were all really cheap, and there is a stain on the front of one of them. When I tried to get a refund it was not possib... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de moda feminina
  2. Loja de roupa

Escrito pela empresa

Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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2,5

Todas as opiniões

(1144)

38 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Dresses are great! UPS - not so much

Both my dresses are beautiful and fit perfect! Love them. BUT! UPS bill is way too high. I got charged not only import fees, duties and taxes but also Provincial tax $9 (because the parcel arrived in BC) and UPS customs brokerage fee of $44 with the bill totaling at $87, which is a cost of another dress. Unless they fix they shipping, I would not recommend ordering from Canada.

8 de março de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

I totally understand your frustration with the unexpected customs charges. Unfortunately, these costs are imposed by the Canadian government and are outside of our control. We have stated this within our policy, however if you could reply here with your order number I can have a look into this.

Classificada 5 em 5 estrelas

Great service/communication, sincere, reliable, beautiful dresses

Nothing but compliments for Beginning Boutique. We searched and found some beautiful dresses for my daughter. Their ordering process was very friendly and clear. We had to return 1 of the dresses and they made that so easy and replied to questions we had. So altogether, not only beautiful dresses, but also super friendly ordering process, return process and great customer service! Thank you!!

6 de março de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Thank you 😍
We're so happy to hear that you and your daughter found the perfect dresses and that you had a great experience with our service.
We really appreciate your kind words about our ordering, returns, and customer service – it makes our day ✨

Classificada 1 em 5 estrelas

Bad Customer Service

They would not let me return an item I cancelled before shipment and get my money back but they will let you return the item if you received it for money back… insane

10 de fevereiro de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Alexa,
I'm sorry for the frustration caused by our cancellation policy. It's definitely not our intention to upset anyone, however it is really important that all site terms and conditions are read and understood prior to purchase.
You are always welcome to reach out to our team to obtain further clarification before proceeding with the order if you are unsure, but I do apologise for any inconvenience it's caused in this instance.
In the meantime, I've sent you an email to clarify the cancellation policy and help resolve this for you.

Classificada 1 em 5 estrelas

Do not order from the store

Do not order from the store! My package was lost in transit for over a month, and they still will not give me a refund! If I could get zero stars, I would! Awful customer service!

2 de janeiro de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Lindsay
We investigated the situation and found that this order was not lost in transit and the delay was due to recent changes in US customs laws, which unfortunately impacted the delivery timeframe.
These changes were outside of our control, but we recognise that it still impacted your experience.
It looks like our team have since contacted you via email and organised a resolution.
We appreciate your support and hope you'll consider shopping with us again in the future. x

Classificada 1 em 5 estrelas

Received the incorrect dress twice

Received the incorrect dress twice. Returned it after the first time and had to pay the ridiculous ten dollar return free for their own mistake; then received the wrong dress yet again in the mail. Don't order from here if you want to receive what you ordered.

17 de janeiro de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hey, Im so sorry about this happening! Can you please confirm your order number so I can look into this for you? x

Classificada 1 em 5 estrelas

This company has the worst customer…

This company has the worst customer service. I purchased a sweater as a gift and the first time she wore it, it unraveled at the neckline making it unwearable. The sweater quality was very poor. They requested a picture which I sent and they offered 25% refund or 50% gift card. I said that was not acceptable so they bumped it to 50% refund and 80% gift card. Why would I want a gift card considering the poor quality of their products. They should've just refunded the money. Won't do business with them again.

20 de janeiro de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Hazel, I'm sorry to hear about this happening! So I can look into this, could you please provide me with your order number? x

Classificada 2 em 5 estrelas

Shipping

A return shipping fee of $14 is absolutely ridiculous. Especially with having a 14 day return policy. It doesn’t cost anything to send the label as it’s automatically sent via email. I definitely wouldn’t have placed another order if I knew the return fee was so high as I’m trying to find a bridal dress that fits nicely and trying to support small.

15 de janeiro de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

I'm genuinely sorry that our return shipping fee was a source of disappointment. We aim to be completely transparent about this, and it's detailed in our return policy on our website, available for review before any purchase. This fee helps us cover part of the cost of the return shipping label and the necessary handling involved (nothing to do with the way it is sent).

Just to clarify, our 14-day return window starts from the day your order is delivered. As our return hub is located in California, the timeframe for returns primarily depends on domestic shipping within the US.

We truly appreciate your feedback; it's incredibly valuable as we continuously work to refine our processes and enhance your experience! x

Classificada 5 em 5 estrelas

So good!!!

So good! Super quick delivery, sizing is great and fantastic quality and attention to detail.

14 de janeiro de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Colleen, thanks so much for your amazing feedback! I am glad you ad a great experience and we appreciate your positive review.

Classificada 5 em 5 estrelas

Excellent Customer Service

Selection was great. I purchased several items as Christmas gifts. One needed to be returned...the return process was immediate and went very smoothly, thanks to a professional and courteous staff!

10 de janeiro de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Jo! Thank you for taking the time to leave your positive review, we appreciate your amazing feedback!

Classificada 5 em 5 estrelas

quick shipping, beautiful dress, cute tote

my order came within 4 business days, being shipped out almost immediately without express shipping. along with this the dress i ordered is in amazing quality and looks stunning. the dress came in a pretty beginning boutique tote bag i will definitely be using. very good experience

7 de janeiro de 2025
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Giulia, thanks so much for your review! We're so glad you loved your dress and had a great experience.

Classificada 5 em 5 estrelas

10/10!!!

I have purchased many times before but I recently purchased a beautiful top and unfortunately the top did not match what was shown in the photo online due to a sewing issue. However, the quality of the fabric and all else was great! I reached out and immediately got a response, the ladies I spoke with were so kind and quick about the situation. I was able to exchange the faulty top for a new one. The new top was sent out the same day I received the faulty top. Customer service skills are a 10/10. You guys are amazing!

31 de dezembro de 2024
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Mak! Thanks so much for your amazing feedback, I am so glad we were able to resolve this issue for you. We appreciate your support!

Classificada 1 em 5 estrelas

Scam

Scam. Fabric is not what is mentioned. On the site it said to cotton and polyester. They also do not respond to emails. And from today they have updated their webpage but forgot that consumers can just go to a snapshot time of their webpage.

24 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I made an order & almost immediately…

I made an order & almost immediately was emailed as a potential security risk & had to provide evidence from my bank. I was sceptical & blacked out the account details. My order was then confirmed & shipped the same day. I received the order the very next morning. Customer Service was extremely helpful & the service was extremely prompt. I have ordered 4 items now, only 1 of them I wasnt extremely happy with the quality & returned that. The rest I am very pleased with.

21 de novembro de 2024
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hey Skye, thanks for your great feedback! I am glad that we could help and that you have had a good experience with us. Thanks for coming back, we appreciate your support!

Classificada 1 em 5 estrelas

Absolute nightmare company

I live in Ontario Canada. I ordered a dress for my daughter on October 21. Somewhere within the shipping process my dress never made it to Ontario Canada and instead was sent back to Australia on October 29. I contacted the company and at first kept telling me my dress was in Canada and to file an investigation. I tried but becasue it involves an international tracking number I am unable to but Canada post suggested that the company can. Well, Beginning Boutique was extremely unwilling and instead repeatedly told me to wait to see if the dress would come. As of today the company has blocked my email address. I am out over $120.00. I have proof of all their emails to back up what I am saying. This is not a way to do business. The reviews on their website must be fake. I wrote a bad review and they won't post it.

18 de novembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Quite good

I have to say, i live in germany but still ordered even though is from Australia, the express shipping only took 5 days and the dress was quite good quality. I even received a handwritten note. I would definitely order again if i didn’t live in Germany and wouldn’t have to pay customs (I didn’t pay that much though)😊(i ordered a formal dress btw)

31 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

If I could leave 0 I would

If I could leave 0 I would, the quality of the dress we ordered is terrible- I emailed customer service and tried to give them a chance to fix the problem, 7 days later they still have not helped. I would not buy from this company.

7 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Return policy is misleading

Return policy is misleading. They decide how long they think it’ll take for your package to be returned to their warehouse. No matter how early you start, it won’t make it within their 14 day window, so you’ll only be offered store credit.

And the dress wasn’t that nice either.

29 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Worst customer service experience in my…

Worst customer service experience in my life. Purchased from them. Never received confirmation. Needed to return and couldn’t locate order number because I never received email and there was no invoice in the bag. By the time I received a response back from customer service regarding my order I was told that it was passed the return window for a refund and that would get store credit only. I will never purchase from this company or recommend it to anyone! They do not value their customers!

25 de setembro de 2024
Opinião espontânea

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