The size guides were completely off and didn’t fit my proportions at all :( I ordered these dresses for a holiday I was going on and none of them fit. When I came back from the holiday, I went to retu... Ver mais
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Leia as opiniões dos outros
You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Ver mais
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Enviaron el pedido (que era para regalar) muy tarde, mintiendo, ya que me decían que estaba enviado pero la compañía de reparto (CTT) me decía que no lo habían recibido. Por otra parte, como se pued... Ver mais
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I have never ordered from a company so efficient. Your customer service is outstanding! You fulfill your orders super quick and they arrive within a few days.. I would highly recommended your bouti... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Shop clothes online, dresses online and festival fashion. Express shipping, easy returns and Afterpay available. Australia's go-to online women's fashion store.
Informações de contacto
4178, Lytton, Austrália
- +61 413 028 685
- info@beginningboutique.com.au
- www.beginningboutique.com
2,6
Mau
502 opiniões
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
FRAUD
FRAUD! I returned unused items and they said it smelt like perfume and would only issue store credit.. I went back and forth over email and then had to file a chargeback to get my money back. I WOULD NOT ORDER FROM HERE.
7 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Jane
I'm truly sorry to hear about your frustrating experience and that your return wasn't handled to your satisfaction. We absolutely understand how upsetting it can be when a return doesn't go as expected, and we never want a customer to feel misled or unheard.
Our returns policy, which is clearly outlined on our website, states that returned items must be in their original, unused condition (free from any scents). When an item is returned with a noticeable scent, we're unable to resell it. In these specific circumstances, our policy is to offer store credit rather than a full refund. I want to assure you that our practices are always in line with our stated policies, and we operate with complete integrity.
I'm genuinely disappointed that this situation escalated to a chargeback; that's certainly not the outcome we ever want for our customers. If you could please provide me with your order details, I'd be happy to review the specifics of your case. This will also help us ensure our team is consistently communicating our policies as clearly as possible.
Don’t do it
Bought a dress for $69 they charged $9.996 for shipping for a total of $79.94 and then it was way too small according definitely not the right size and when we returned it, they charged us 13.99 to return it so I’m only getting $56 back.
30 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Christina! I'm genuinely sorry to hear that the dress you ordered didn't fit as intended, and that you're disappointed with the refund amount after returning it.
Just to clarify, the $9.99 was for shipping your original order, and the $13.99 was a return handling fee for processing the return. We do try to make sure this is clear upfront in our return policy, which is available on our website.
We aim to provide a variety of sizing information to help prevent these situations, and I'm sorry that wasn't your experience this time.
In future if you have any questions around our policy or need any assistance with sizing or additional product information you can get in touch with our customer care team (who are available 24/5)! x
the best shop ever
Without a doubt, the best store and the best customer service, they solve all the inconveniences. They're great.
I will buy again without a doubt and im from Spain
27 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
We're so incredibly thrilled you had such a positive experience and that we could resolve any issues for you. Knowing that all the way from Spain, you had the best experience and will shop with us again is the highest compliment we could receive!!!
Thank you so much for your amazing review! We can't wait to welcome you back for your next order. x
Great customer service
I love both of the dresses I've ordered, their customer service is wonderful if you ask for what you need. The sizes are consistent and the quality is great.
3 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
That's fantastic to hear! We're so thrilled you love both your dresses and that you've had such a positive experience with our customer service. It really makes our day to know that our efforts to provide consistent sizing and great quality are hitting the mark.
Thanks so much for taking the time to leave such a wonderful review! We truly appreciate your support. x
Leuke kledingstijlen
Leuke kledingstijlen, maar de levering duurde langer dan verwacht. Overall tevreden met mijn aankoop.
13 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
Thanks for leaving a review! I'm happy to hear that you liked your order, but would like to apologise for the delay you experienced.
Your order did ship from our Australian warehouse, and orders were impacted by multiple public holidays during that time. In future please feel free to reach out to our team via chat or phone and we can provide further details on any delays or issues with the transit time! x
0 stars! Shit people, shit clothes
I can't give less than one star but if I could it would be 0.
Do not shop with these people.
The clothing sizes are inconsistent, they charge back every time you have to return something despite the fact you measure according to their measurements on the website.
They are refusing a full refund for us of over $80 despite us having to return their shit clothes 3 times
The materials weren't nice and the sewing at seems very poor.
I've taking the matter of the refund up with ACCC as well as doing a dispute with the bank because store credit after 3 returns is a joke, we can't use your clothes they are crap!
7 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hi Olivia,
Thank you for your feedback. I'm really sorry to hear about the frustrating experience you've had with your recent orders and returns, and that we've fallen so short of your expectations.
I understand your frustration with the inconsistent sizing and the quality of the materials and stitching. While we strive to provide accurate measurements and detailed product descriptions, we do use different fabrics and suppliers which will mean that sizing/ fit will vary slightly, however it's clear we failed to deliver on quality in your opinion.
Please know that we take your feedback seriously. I want to help resolve this for you directly. Could you please provide your order number(s) so I can review your case in detail and work towards a resolution that addresses your concerns? x
It's china factory made and it shows
It's china factory made and it shows. Sizings are inconsistent and offbeat. Cheaply made items selling in Australia at made in Australia prices. Customer service is designed to benefit the brand not the customer. They'll say items have shipped when they haven't to avoid addressing order issues in a timely manner and before it has shipped. The claim is they ship fast, but in fact an order in question didn't ship for several days despite Ruby saying it had. Lies aren't appreciated when a first time customer. Deterred will take custom elsewhere.
25 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hi Walana,
Thank you for your feedback. I'm genuinely sorry that your first experience with Beginning Boutique was disappointing and that our products and service didn't meet your expectations.
Our products are sourced globally (we include these details in the product info tab), and while we provide detailed descriptions and sizing info, fit can vary due to different suppliers and fabric types.
I also sincerely apologise for any misleading information regarding your order's shipping status. It was never our intention to misinform you. Your order did ship from our Australian warehouse, however we were impacted by multiple public holidays during that time, which have caused the confusion/ delay. This is not the fast shipping experience we want for our customers, and to prevent future international delays, we've recently transitioned to shipping directly from California.
We truly want to help our customers, and I'm genuinely sorry you felt our service didn't reflect that. Your feedback is very important to us, and we take it seriously as we strive to get better. x
Return fee
Ordered a dress that didn’t fit. Went to return and they charge a $14 return fee. Ridiculous. Would never order from them. Go somewhere else with a better return policy which is pretty much anyone else.
28 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hi John!
Thanks for reaching out and sharing your feedback. I'm really sorry to hear the dress didn't fit as expected and that you're disappointed with our return policy.
We try to be super clear about this by having our return policy available for review on our website before anyone makes a purchase. Our customer care team is also here 24/5 to answer any questions about sizing, products, or our policies before you buy.
I hope this clarifies things a bit. We appreciate your feedback and will definitely take it on board as we're always looking for ways to improve. x
DON’T BUY NOT WORTH IT
I bought a dress for $91 didn’t love it and felt like it wasn’t worth the price so I’m returning it. There’s a $14 return fee and I’m only getting $67 back. Actually ridiculous.
20 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Samantha!
I'm so sorry to hear that you didn't love the dress, but glad that you managed to book a return for this! I can confirm we have processed the refund (less the handling fee).
We do try to make all of our product details as clear as possible, and our return policy is available for review on our website prior to purchase to ensure you understand any potential fees or deductions upfront. Our customer care team is also available 24/5 to answer any questions about products or policies before you buy.
I have sent you an email to obtain additional information around this dress and how we can do better!
Thanks for taking the time to leave a review, and in future feel free to reach out to our team for assistance! x
5 star customer service
Had an issue with my order and reached out via online chat, within minutes Ruby had rectified everything and organised a replacement to be shipped and will arrive in time for my event. She was so helpful and most definitely will be a return customer!!
7 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
I'm so happy to hear that Ruby was able to turn this experience around for you Jess! I hope you loved your order and had the best time at your event! x
Dresses are great! UPS - not so much
Both my dresses are beautiful and fit perfect! Love them. BUT! UPS bill is way too high. I got charged not only import fees, duties and taxes but also Provincial tax $9 (because the parcel arrived in BC) and UPS customs brokerage fee of $44 with the bill totaling at $87, which is a cost of another dress. Unless they fix they shipping, I would not recommend ordering from Canada.
8 de março de 2025
Opinião espontânea
Resposta da Beginning Boutique
I totally understand your frustration with the unexpected customs charges. Unfortunately, these costs are imposed by the Canadian government and are outside of our control. We have stated this within our policy, however if you could reply here with your order number I can have a look into this.
Great service/communication, sincere, reliable, beautiful dresses
Nothing but compliments for Beginning Boutique. We searched and found some beautiful dresses for my daughter. Their ordering process was very friendly and clear. We had to return 1 of the dresses and they made that so easy and replied to questions we had. So altogether, not only beautiful dresses, but also super friendly ordering process, return process and great customer service! Thank you!!
6 de março de 2025
Opinião espontânea
Resposta da Beginning Boutique
Thank you 😍
We're so happy to hear that you and your daughter found the perfect dresses and that you had a great experience with our service.
We really appreciate your kind words about our ordering, returns, and customer service – it makes our day ✨
Bad Customer Service
They would not let me return an item I cancelled before shipment and get my money back but they will let you return the item if you received it for money back… insane
10 de fevereiro de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Alexa,
I'm sorry for the frustration caused by our cancellation policy. It's definitely not our intention to upset anyone, however it is really important that all site terms and conditions are read and understood prior to purchase.
You are always welcome to reach out to our team to obtain further clarification before proceeding with the order if you are unsure, but I do apologise for any inconvenience it's caused in this instance.
In the meantime, I've sent you an email to clarify the cancellation policy and help resolve this for you.
Do not order from the store
Do not order from the store! My package was lost in transit for over a month, and they still will not give me a refund! If I could get zero stars, I would! Awful customer service!
2 de janeiro de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hi Lindsay
We investigated the situation and found that this order was not lost in transit and the delay was due to recent changes in US customs laws, which unfortunately impacted the delivery timeframe.
These changes were outside of our control, but we recognise that it still impacted your experience.
It looks like our team have since contacted you via email and organised a resolution.
We appreciate your support and hope you'll consider shopping with us again in the future. x
Received the incorrect dress twice
Received the incorrect dress twice. Returned it after the first time and had to pay the ridiculous ten dollar return free for their own mistake; then received the wrong dress yet again in the mail. Don't order from here if you want to receive what you ordered.
17 de janeiro de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey, Im so sorry about this happening! Can you please confirm your order number so I can look into this for you? x
This company has the worst customer…
This company has the worst customer service. I purchased a sweater as a gift and the first time she wore it, it unraveled at the neckline making it unwearable. The sweater quality was very poor. They requested a picture which I sent and they offered 25% refund or 50% gift card. I said that was not acceptable so they bumped it to 50% refund and 80% gift card. Why would I want a gift card considering the poor quality of their products. They should've just refunded the money. Won't do business with them again.
20 de janeiro de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hi Hazel, I'm sorry to hear about this happening! So I can look into this, could you please provide me with your order number? x
So good!!!
So good! Super quick delivery, sizing is great and fantastic quality and attention to detail.
14 de janeiro de 2025
Opinião espontânea
Excellent Customer Service
Selection was great. I purchased several items as Christmas gifts. One needed to be returned...the return process was immediate and went very smoothly, thanks to a professional and courteous staff!
10 de janeiro de 2025
Opinião espontânea
quick shipping, beautiful dress, cute tote
my order came within 4 business days, being shipped out almost immediately without express shipping. along with this the dress i ordered is in amazing quality and looks stunning. the dress came in a pretty beginning boutique tote bag i will definitely be using. very good experience
7 de janeiro de 2025
Opinião espontânea
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