Bellaplushofficial Opiniões 

153
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely love my ring. Firstly even before placing an order received amazing customer service which didn’t just stop after placing my order. And I’m completely obsessed with my (engagement) ring... Ver mais

Classificada 5 em 5 estrelas

I cannot believe the quality of the rings I received today ,I bought a near copy of my 20th wedding anniversary Engagement ring which cost an arm and a leg that my husband bought me ,I am never comfo... Ver mais

Classificada 5 em 5 estrelas

I’ve purchase multiple items from Bella Plush since it was created. My favourite has to be the Yara ring, it’s identical to the wedding ring I gave my wife and we can comfortably travel knowing it l... Ver mais

Classificada 5 em 5 estrelas

Bought a ring from here 2 years ago, literally one of the most amazing diamond stimulants I’ve ever bought. As someone who usually reacts to cheap/affordable jewellery, I’ve had no issues with daily w... Ver mais

Informações sobre a empresa

  1. Joalheiro

Escrito pela empresa

Indulge in Opulence without Compromise – Explore Our Affordable Luxury Jewelry Collection. Elevate Your Moments with Stunning Engagement Rings, featuring Real Diamond Simulants and Impeccable 925 Silver Craftsmanship, all at a Fraction of the Price


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

153 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 40% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,6

Todas as opiniões

(153)

62 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Highly highly recommend

The rings are absolutely gorgeous & they’re so helpful!!!! My ring wasn’t in stock and they managed to get it made for me! The manager Lima makes it the best experience!!

3 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

LOVE MY RINGS !!

My parcel got lost in the way by Royal Mail but BellaPlush was nice enough to send me a replacement and on top of that,the best customer service.I was so happy with my two ring,I even got it engraved.Just in love 😩💋

27 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

AMAZINg STUFF🤩🤩

I’m in love with the rings I just brought 😍😍😍
Bellaplush is the perfect place to purchase jewellery for any occasions:)
It is so affordable and absolutely gorgeous!!

18 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful experience

The ring I got from here was nothing but perfect, I also dm’d BellaPlush and got a response very quickly. This was ironic as I dm’d one of their competitors and they still haven’t opened the message. The service is really top class and ring is elegant and beautiful. I recommend BellaPlush to anyone who’s reading this !!!

10 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing company


I bought this ring for my mrs for her birthday since she had been asking me for a while, when I initially went on the website it was sold out, so I messaged their team on instagram. Not only did I receive quick responses but they looked and found that they had some left in which they then made it available for me to purchase, they also engraved the ring and kept me updated throughout my journey. Their team is absolutely brilliant couldn’t sing their praises for the impeccable customer service. Not only that but the ring its self is absolutely stunning. The personal touch of the engraving is just the icing on the cake along with affordable price. If you’re thinking about purchasing don’t hesitate!

30 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My go-to shop for jewellery

My go-to shop for jewellery
I ordered the Arabic name necklace and the yara ring in gold, absolutely love it and wear it everyday! Such good quality and the customer service was so good they helped me pick my ring size as I wasn’t sure

1 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality; poor customer service

This company claims they have a 6 month warranty on all their products but refuse to contact customers back in regards to their poor quality rings when support tickets are issued. Horrible customer service, and bad quality jewelry. Take your money elsewhere

3 de junho de 2024
Opinião espontânea
logótipo da Bellaplushofficial

Resposta da Bellaplushofficial

Hello Ronald,

Thank you for your review. We are sorry that you have experienced this we do have a warranty on all of our pieces. We’ve just searched for any orders under this name and cannot find anything. We have a customer service team on emails 5 days a week and have over 200 positive reviews on our site. Our quality is something we do pride ourselves in. We have requested some details to identify your order. Once we have this we will get the team to email you asap.

Classificada 5 em 5 estrelas

Stunning jewellery, but needs improving

****EDIT: I have updated my review in light of a fabulous response from Shukri, the owner of BellaPlush to my review. I firmly believe that a company’s reputation should not be based off mistakes or mishaps, but rather on their response to those.
Shukri listened to my feedback and accepted it with grace, and apologised at great lengths. She did not try to deny or argue with any of my comments, and instead welcomed the feedback, apologised and offered to refund my additional customs charge and to replace my tarnished gold ring with a silver one. I was not asked to update or change anything about my review, nor was any of this done for monetary gain. Just wanted to give a fair and honest review and it would be unfair of me to not include this edit.
My 3 stars originally stands for the initial experience, but customer service alone is a completely 5 star worthy, hence the change in my rating.

I ordered two beautiful gold plated rings from BellaPlush recently. The jewellery from BellaPlush is undoubtedly beautiful, and while there are certain elements of my order I am happy with, ultimately I’m quite disappointed.

1. My order was sent with only one of my two items in the box. The item that was missing was meant to be my wedding band for my wedding, which we had organised last minute due to being diagnosed with cancer. I was devastated I wouldn’t have my ring on time but I understand these things can happen and I was ok with it.
2. When I reached out to customer service, I received a friendly and apologetic reply very quickly, but was then informed that the ring was now out of stock in my size. I reluctantly agreed to accept a larger size, and asked for the ring to be engraved with my wedding date. I did not get a reply and didn’t know what was happening with my order.
3. I was then sent an invoice and was asked to pay for the ring that was missing. When I emailed they apologised and processed the order.
4. I, once again, had to pay customs on the second package. No fault of the company’s, but just an inconvenience as the customer.
5. When my ring finally arrived, it was unfortunately far too big for me, so is totally unwearable. It was also not engraved as I had requested. I did not reach out about it as I was recovering from cancer treatment and it wasn’t high on my priority list.
6. However, to top it all off, the ring that was sent in the original order has not held up well. The 18K gold plating has completely faded on the inside of my finger in 2-3 months, despite complete vigilance to follow all care instructions in relation to water, chemicals etc. I would have expected to get a couple of years wear out of it, as I have done with pieces from other companies, before this happened.

Overall, I think BellaPlush have some of the most stunning pieces, but there are definitely some growing pains. I would be very reluctant to recommend any of the gold plated pieces, so maybe the silver may be a better option to avoid the fading.

For sure not a scam company, and I can see huge potential for BellaPlush in the future, provided they can resolve issues like these and put measures in place to prevent them happening going forward.

28 de março de 2024
Opinião espontânea
logótipo da Bellaplushofficial

Resposta da Bellaplushofficial

Hello Laura

First and foremost we wish you a speedy recovery and hope you are doing well. Thank you for your review. We would like to apologise for any inconvenience caused as we strive to get 5 stars from all of our customers and we are sad that we haven’t met this on this occasion . I have just had a look at the thread of emails between you and our customer service team. At the time of your order we had recently switched to a new CSR and packing team. Occasions were two parcels are sent internationally the customer should not have to pay customs twice. We apologise for this mix up I think the team were still getting the hang of how the system works and are now experienced enough dealing with our international orders.

We would love to make it right and reimburse you for the additional customs fee that you had to pay for release the item.

In regards to our gold plated pieces, we try our best to sell high quality but as affordable as possible. Our gold pieces are gold plated but sterling silver underneath and overtime fading can happen depending on different factors. For long term we always recommend getting silver pieces as they would last a very long time.

We are a small business and small team we don’t always get everything right but we are set on always improving and making everyone’s experience a great one. We apologise again if we fell short on this.

We would love to speak to you more about your experience so I will pop you an email tomorrow

Hope to speak soon

Bellaplush team

Classificada 5 em 5 estrelas

AMAZING

WOW! AMAZING! my ring was the wrong size I needed an exchange in time for my holiday the Service I received was above & byhond my expectation such a swift response & arranged my exchange so fast. First class service THANK YOU! ⭐️⭐️⭐️⭐️⭐️

18 de maio de 2024
Opinião espontânea
logótipo da Bellaplushofficial

Resposta da Bellaplushofficial

Hey KS,

Thank you so much for your feedback 😊

Classificada 5 em 5 estrelas

100% recommend

absolutely obsessed with the way my ring looks, great quality not heavy like a lot of rings and the shine is outstanding 😍so so pleased with it, definitely recommend and will definitely be buying again :))

17 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great value for money.

Love the quality of the jewellery, great value for money! The jewellery is long lasting and so far I’ve seen no rusting. Designs are absolutely incredible, would recommend for anyone considering, and overall pleased with the customer service.

3 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Finding an engagement ring for my mrs…

Finding an engagement ring for my mrs was a nightmare until I found bellaplush. I never knew you could find rings that look this amazing and this high quality at these prices. My mrs absolutely loved them and they also do engravings which is amazing! Delivered with care and nice and quick too, thank you so much Bellaplush

8 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely stunning jewellery

Bought a ring from here 2 years ago, literally one of the most amazing diamond stimulants I’ve ever bought. As someone who usually reacts to cheap/affordable jewellery, I’ve had no issues with daily wear and the ring has also maintained its great quality. Made a new purchase recently and so far I’ve had no issues and the jewellery honestly is so dazzling. I would definitely recommend this brand for daily wear/occasions and also makes great for holiday wear!!! Love love love thank you so much

8 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Scam website

Scam website. Their jewelry looks cheap and I sent back a bracelet to get a return and I had to pay to send it since I’m in the USA. They sent an email saying there was no item in the box

19 de fevereiro de 2024
Opinião espontânea
logótipo da Bellaplushofficial

Resposta da Bellaplushofficial

Hello Jazmin,

Our team had noticed that an empty mailing bag was sent back to us. We have sent you all the evidence which includes footage of us opening the mailing bag . We have also sent you the proof of postage image that was posted by The courier that you had used. (USPS).This image shows that there was an empty mailing bag that was delivered. We have provided you with all the evidence. Our return guidelines are very clear, if you do wish to make a return, we need the parcel back in its original packaging. However, as you can see from all the evidence we had sent you, an empty mailing bag was delivered to us, so this is why we had to reject the refund. We apologise if you are not happy with the outcome. However, there is nothing we can do but we do advise you speak to USPS in regards to this. Kind regards, Bellaplush Team

Classificada 5 em 5 estrelas

Amazing!

Amazing customer service from the very beginning and a great selection of products! Will definitely be ordering again very soon x

11 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Bellaplush have the most beautiful…

Bellaplush have the most beautiful range of affordable rings and accessories! The compliments I have got for what I call my travel rings, if anything they are even better looking than my actual wedding bands! There was a slight mishap with one of the orders but they were so quick and understanding and was rectified so quickly, couldn’t ask for better customer service! I will be ordering again soon!

10 de maio de 2024
Opinião espontânea

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