Beryl Opiniões 

Resposta da Beryl

21/09/2026

Good Morning Mark,

Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.

We're sorry to hear about the issues you've experienced when trying to use our bikes. We understand how frustrating it can be when a vehicle does not unlock as expected or when you encounter an issue during your journey.

For our latest electronic locking model, the process for ending your journey is as follows:

Lock the front wheel.
Select "End My Ride" in the app.
Check that the journey has ended successfully in the app.
Wait to be invoiced before leaving the vehicle.

If the bay is full and you have hired an electronic locking bike, you can still end your hire through the app. If there are no free stands, or the front lock isn't registering, please follow these steps:

Select "End My Ride".
Select "End ride help".
Select either "Bay is full" or "Can't use front lock", regardless of the issue you are experiencing.
Select "End my ride" to confirm that you want the ride to end. The ride should then end.

If you would like to pause your journey, you can find guidance on how to do this here: How to pause your Starling Bike ride

If you experience any issues with a vehicle, it is important that you contact us immediately so that we can investigate the issue and provide the appropriate assistance.

Thank you again for taking the time to share your experience with us.

Kind regards,

Scott Campbell
Customer Operations & Risk Manager
Beryl

Resposta da Beryl

15/09/2026

Good Afternoon Nicholas,

Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. I'm truly sorry to hear about your recent experience with our service and the challenges you encountered.

We're actively working on fixing these glitches to ensure a smoother ride and quicker ride ending process. If you've been overcharged due to app issues, please contact our support team via support@beryl.cc for a refund.

We’ll strive to do better.

Kind regards

Scott Campbell
Customer Operations & Risk Manager
Beryl

Resposta da Beryl

15/09/2026

Good Afternoon Deb,

Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.

Our aim is to provide an affordable and convenient alternative to other forms of transport, and we regret that this was not reflected in your experience. We are continuously reviewing our pricing structure to ensure it offers the best value for our users and your feedback is invaluable in this process.

We do offer a range of packages designed to suit multiple riders' needs. Whether you're a daily commuter, a weekend adventurer, or somewhere in between, we've got you covered with options that provide flexibility, affordability, and convenience.

We take maintenance and safety seriously, and I assure you that we will inspect the bikes thoroughly to address any faults. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that our bikes are in top condition for all users.

Our app will always provide you with in app notifications and visuals to support with locking your bike.

Please rest assured that we are committed to improving and providing a better experience for our customers.

Kind regards

Scott Campbell
Customer Operations & Risk Manager
Beryl