I ordered the Profoam oven cleaner, but it didn't arrive so I let BestideasUK know and they sent a replacement immediately. I have just cleaned my filthy oven with it today and it's done a fantastic... Ver mais
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Every product bought from them has been the best in the field - currently couldn’t survive without the new carpet cleaner. 100% wool plain light pink carpet which gets huge amount of ‘traffic’ due to... Ver mais
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Products didn't work and, oh my goodness, attempting to return them under their 30 day rule is horrendous. They're being slippery, they're being awkward and they're telling me "facts" that just... Ver mais
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Evri lost my package and when I contacted customer services they responded very swiftly and sent me a replacement. They kept in touch throughout to track the package and were really polite and helpful... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Best Ideas UK, we're a small business based in the UK, passionate about bringing you useful gadgets and tools for your home. We also have a great selection of toys, pets items, and car accessories to add some fun and excitement to your life. Our main focus is on providing you with high-quality products and outstanding service. We genuinely care about your satisfaction, so we welcome and value your feedback. We're always eager to improve and make your experience even better.
Informações de contacto
Unit C1 A Poole Hall Road Industrial Estate , CH66 1ST, Ellesmere Port , Reino Unido
- 0800 058 4569
- contact@bestideasuk.co.uk
- bestideasuk.co.uk
4,1
Bom
247 opiniões
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Resposta da BestideasUK
Hi Mrs. Jackson,
Thank you so much for the lovely review! 😊
We're so glad to hear your package arrived on time and that the courier made your day a little brighter. If you need anything else, we’re just a message away.
Thanks again for choosing Best Ideas UK!
BIUK Support Team
Resposta da BestideasUK
Hi Mrs Isobel,
Thank you so much for the lovely 5-star review!
We’re happy to hear you’re loving the Profoam Carpet Cleaner and have found it useful. We sincerely appreciate you taking the time to share your experience.
Thanks again for your support!
Warm regards,
BIUK Support Team
Great Company
This great company has done everything possible to replace my order as original package got lost. Very good customer service. Highly recommend.
22 de junho de 2025
Opinião espontânea
Resposta da BestideasUK
Hi Yolanda,
Thank you so much for your kind words!
We’re so glad we could get everything sorted for you, your support truly means the world to us. It’s always our goal to make sure every customer feels looked after, and we’re happy to hear you had a positive experience.
Thanks again for the recommendation!
Best regards,
BIUK Customer Care Team
Very positive experience with Best…
Very positive experience with Best Ideas. I made a mistake with my order and it was sorted out really promptly and efficiently. Great service. Would recommend
19 de junho de 2025
Opinião espontânea
Resposta da BestideasUK
Thank you so much for your kind words, Julie.
We’re so glad to hear you had a positive experience and that we could quickly help sort things out for you. Your support means the world to us and we truly appreciate the recommendation!
Best regards,
BestIdeas UK Customer Care Team
DON'T WASTE YOUR MONEY
So place an order for oven cleaner. Had message from EVRI with phot of item supposedly delivered. Actually left outside a main door on a busy road so wasn't teherewhen I checked. Spent ages onto EVRI and have now spent days contacting Best Ideas who respond with copy and paste useless help. What a dreadful company and I see across social media I am not alone. If anyone sees this message from BESTIDEAS my order number is.90311UK. You promised a replacement but that never materialized.15 emails to EVRI and yourself !! Disgusting
5 de junho de 2025
Opinião espontânea
Resposta da BestideasUK
Hi Peter,
We're truly sorry for the experience you've had and completely understand your frustration.
We want to reassure you that your case was flagged with the courier as soon as it was brought to our attention, and we have also resolved this internally by sending a replacement, as confirmed in our previous communication.
We apologise if any of our responses felt impersonal; that was never our intention. We value each of our customers and are always working to improve our service.
If there's anything else we can do to support you, please don’t hesitate to get back in touch.
Best regards,
BestIdeas UK Customer Service Team
Steer clear, they will keep stealing your money
I ordered oven cleaner and received leather cleaner. Put it down to a bad experience, but the following month I received an email thanking me for my order of more leather cleaner. I contacted them to advise I did not order it, they told me I had signed up to a monthly subscription. They agreed to cancel it and sent confirmation. Today I receive confirmation that another leather cleaner is on its way. They have again illegally taken money from my bank.
4 de junho de 2025
Opinião espontânea
Resposta da BestideasUK
Hi Denise,
We’re really sorry to hear about your experience and completely understand your frustration. It’s never our intention to cause confusion or inconvenience.
To clarify, your original subscription was successfully cancelled, but unfortunately, a separate subscription for the leather cleaner, which was part of your original order, remained active. This led to the additional charge and shipment.
We take full responsibility for the misunderstanding, and we want to make things right. We have already reached out to you to resolve this directly. We truly value your feedback, and we are actively reviewing our processes to ensure this doesn’t happen again. Our goal is to provide excellent customer service, and we hope we can turn this experience around for you.
Thank you for your understanding and patience.
Best regards,
The BestIdeas UK Team
Product details
I ordered what I thought was a different product based on the picture and the wording on the can. They sent a different can, the same that I already had. They now tell me it's just a packaging change so I have two cans of the same product. Should have made it clear on the site before people ordered
3 de abril de 2025
Opinião espontânea
Resposta da BestideasUK
Hi Gillian,
Thank you so much for your feedback, and we're truly sorry to hear about your experience.
We have now refunded you for the item. We recently made a packaging change and we sincerely apologise if this wasn’t clearly communicated. We understand how this has led to confusion, and appreciate your understanding.
Please know that your feedback is invaluable to us, and we’re always working to improve the experience for our customers. Our customer care team has already reached out to assist you further in resolving this.
Thank you again for your patience, and we are committed to making this right for you.
Best regards,
BIUK Support
Professional carpet cleaner was…
Professional carpet cleaner was useless. Have emailed them several times but still no response. I now query their 30 days no quibble refund policy ...
If 'no quibble 30days refund' means having to send proof the product doesnt work and then days to respond to customers, then leave your customers to pay the return postage costs ...I would challenge this 'no quibble'.
Wont be using Best Ideas UK again.
15 de janeiro de 2025
Opinião espontânea
Resposta da BestideasUK
Hi Nicole,
Thanks for sharing your feedback; we're sorry about your experience. Our customer service team has contacted you to understand and resolve your concern.
We look forward to making things right with you.
BIUK Customer Care Team
Don't use this company
Terrible customer service received a faulty item send a email and pictures they took days to respond only to say they required a video sent the video then took days again to say it wasn't acceptable WHY... Continually delayed responses blaming the time of year..My item was not replaced nor refund give .
Would never use them again .
6 de dezembro de 2024
Opinião espontânea
Resposta da BestideasUK
Hi Grace,
Thanks for your review, we appreciate your feedback.
We truly apologise for the inconvenience and frustration you’ve experienced. We understand how important it is to resolve these issues quickly, especially when dealing with faulty items.
As per our process, we do require certain documentation, such as photos and videos, to assess the issue thoroughly. We are sorry that this caused delays in the resolution of your issue.
We want to assure you that your refund was processed as soon as we received all the necessary details, and we appreciate your patience throughout the process.
We genuinely regret that we didn’t meet your expectations this time, but we are continuously working to improve our service and ensure a better experience for all our customers in the future.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Kind regards,
BIUK Support
Rug and Fabric Cleaner
I purchased Rug and Fabric cleaner. I was a bit skeptical as I have bought stuff previously which simply didn't work. However a big shout out to this. My large cream rug came up a treat. Where visitors place their feet was stained by outdoor shoes and this spray removed the marks completely. I was thinking I would have to buy a new rug. Not now!!! Can highly recommend.
2 de dezembro de 2024
Opinião espontânea
Resposta da BestideasUK
Hi Jane,
Thank you so much for your wonderful review!
We're excited to hear that Profoam Fabric and Carpet Cleaner worked so well on your rug! Your recommendation means a lot to us, and we're so happy to have made your cleaning experience easier.
Thanks again for choosing us, and we appreciate you sharing your review!
Best regards,
BIUK Support
Steer clear of these rubbish products
Steer clear of these rubbish products. I bought the oven cleaner and it did jack, even after 3 applications. Pfft.
1 de novembro de 2024
Opinião espontânea
Resposta da BestideasUK
Hi Paul,
We’re sorry to hear you’ve had a disappointing experience with our oven cleaner. We take feedback seriously, and our customer care team has already reached out to resolve the issue.
Sometimes, the effectiveness can depend on the application, and we’ve had great reviews from many customers who’ve had success with it. We’d love to help you get the best results, so please do let us know how you applied it and we’ll assist further.
Your satisfaction is important to us, and we want to ensure you have the best experience possible.
Best regards,
BIUK Support
I ordered two items from you on 5th…
The company has been in touch and has promised to send me the goods. They responded to me at once and I am satisfied with their reply.
5 de outubro de 2024
Opinião espontânea
Resposta da BestideasUK
Hi Dianne,
Thank you for your review. I'm sorry to hear about your experience, and we already responded to your email regarding this delivery. We have assured you that a replacement will be sent tomorrow to avoid any further delay.
We truly appreciate your patience and want to make things right for you. Please rest assured we're on top of this, and we're committed to ensuring you receive your items soon.
Thank you again for your understanding.
Best regards,
BIUK Support
Best avoided!
Entered my email address to gain a discount but didn’t continue with my purchase due to high postage cost. Ever since doing this I am being inundated with spam emails from nonexistent companies. Avoid these people as they clearly pass on your email to dodgy third party companies.
1 de setembro de 2024
Opinião espontânea
Resposta da BestideasUK
Hi Samantha,
Thank you for sharing your concerns, and I'm truly sorry to hear about your experience.
I want to assure you that we take customer privacy very seriously and do not share email addresses with third-party companies. The spam emails you’re receiving may be coincidental, but I completely understand how frustrating that can be.
If you’d like, we can remove your email from our database to prevent any further communications. We have reached out to you directly, and we're looking forward to resolving this promptly.
Great company
Great customer service. I've used this company several times now and the product I keep going back to buy is the Pro Foam kitchen cleaner. This has got to be the best yet for getting rid of baked on stains. It smells fresh and leaves no chemical smell. Excellent product! I can't remember the exact date it was delivered but the 3 for 2 offer is a bargain.
7 de junho de 2024
Opinião espontânea
Resposta da BestideasUK
Thank you so much Pauline, for taking the time to share your wonderful review!
We're thrilled to hear that you've had a great experience with our company and our products. Your loyalty means the world to us!
We're especially glad you love our Pro Foam Hob & Oven Cleaner! It's a popular choice among our customers, and we're proud to offer a product that works. Thank you for appreciating our bundle offer.
We look forward to serving you again and exceeding your expectations!
mould remover
The proformula mould remover was amazing. 5 stars for me
30 de maio de 2024
Opinião espontânea
Resposta da BestideasUK
We are glad you love our Proformula Mould Remover. Thanks for sharing your feedback
Hugely disappointed with the foam oven…
Hugely disappointed with the foam oven cleaner. Used it once on a not even dirty oven, followed instructions, and it really failed to remove any small stains.
I then requested a refund and the fun started. ‘Return unused to qualify’ was the response. Clearly this is impossible or you cannot test the product. So you do have to question the authenticity of the return policy.
Eventually I was offered 100% for the unused can and 30% for the slightly used one. I requested 50% on that (and even that is poor) but they would not budge and wanted me to return at my own cost to receive any bigger refund. This would have been pointless. So I accepted the offer and the product that does not work, is in the bin.
A disappointing encounter, transaction and product and I wont purchase anything else from them in the future.
Edit. In response to the reply, which is misleading in the extreme - the original refund offered was if the item was unused as reflected in my original review. Below is from their e-mail replying to my request. ( cut , pasted and not altered)
Misrepresenting the situation in a reply to a review is not a good look for a company.
‘Hi Lauren,
We're so sorry to hear that you're not completely satisfied with your purchase and need to do a return.
As long as the item is unused and in the same condition that you received it, including being in the original packaging, we'd be happy to process your return.’
14 de março de 2024
Opinião espontânea
Resposta da BestideasUK
Hi Lauren,
We're sorry about your disappointment with our ProFoam: Kitchen Hob & Oven Cleaner. We understand your frustration and apologise for any inconvenience.
Please know that we've already refunded the purchase as promised and initially offered the option to return for a full refund as per our return policy. We apologise if our partial refund offer didn't meet your expectations.
Your feedback is invaluable; we'll use it to improve our services. Should you have any further concerns, feel free to reach out.
BestIdeas UK Support
Perfect
Wow! I bought a tin of Pro Foam multipurpose professional foam cleaner. To be honest I was cynical, I have been scammed previously. Their advert came up on Facebook which made me even more worried. Well, how wrong I was. I bought two tins. They arrived well packaged in very quick time.
I used it for the first time today. It truly does what they said it would. I will definitely give them a 5* rating. Will I be using them again? Absolutely.
9 de março de 2024
Opinião espontânea
Resposta da BestideasUK
Hi Lyn,
Thank you ever so much for taking the time to share your experience with us! We're thrilled to hear about your experience. Your trust means the world to us, and we appreciate your support.
Feel free to reach out to us if you need further help and also explore our full range of ProFoam Cleaning Products.
Cheers,
BestIdeas UK Team
Load of rubbish …
Bought the oven cleaner spray on wait 20 minutes wipe off what a load of rubbish sprayed on twice shelves still not done door looks OK but had to scrub it and my cooker gets cleaned very often
Wish I had taken before photos to proove this save you money
19 de fevereiro de 2024
Opinião espontânea
Resposta da BestideasUK
Thanks for your feedback, Sally!
We're truly sorry to hear about the issues you've experienced. While we receive many positive reviews for this product, we understand that occasional issues can occur, and we apologise for any inconvenience caused.
We would greatly appreciate the opportunity to make this right for you. If you could provide us with more details about your experience, we'll do everything we can to resolve the issue promptly. Please feel free to reach out to us via email at contact@bestideasuk.co.uk.
Thank you for bringing this matter to our attention, and we look forward to hearing from you soon.
Great customer service
The item I ordered went missing so I contacted the company. They were very quick to respond and looked in to the order at their end. They sent out a replacement item immediately. Their customer service has been fantastic!
10 de janeiro de 2024
Opinião espontânea
Resposta da BestideasUK
Thanks so much, Gillian! Your review warms our hearts. Thank you for allowing us resolve this for you!
Amazing service…
I ordered some cleaning products from Best Ideas, but unfortunately they were not delivered, I got in touch with the company and they promptly sent out replacements, which arrived a couple of days later. The after sales service is superb, staff are very friendly and professional, will definitely buy from them again and recommend to friends and family.
5 de janeiro de 2024
Opinião espontânea
Resposta da BestideasUK
Thanks so much, Elaine for your wonderful feedback! We apologise for the initial delivery issue but are glad we could promptly resolve it. Your satisfaction is important to us, and we appreciate your support.
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