the process was swift and the team I worked with was very efficient. I do have bad reviews regarding the disbursement company Mortgage connect, many phone calls were made, could not get a competent p... Ver mais
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Leia as opiniões dos outros
Initially, I had to come up with solutions to push my loan through, my loan officer told me they couldn’t do my loan. I also had to consistently contact my loan officer to keep things moving or my loa... Ver mais
A empresa respondeu
The overall experience was great. The entire process was done through online and made it easier to apply. Robert & Monica was very helpful with giving us options and making sure we chose the right opt... Ver mais
A empresa respondeu
With Shan’s help, I was able to work through some of the most challenging parts of the process. I truly appreciate his support and understanding of my situation. I would not have been able to complete... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Informações de contacto
175 Greenwich St., Fl. 59, 10007, New York, Estados Unidos da América
- 415-523-8837
- hello@better.com
- better.com
4,0
Bom
2 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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The process was fast
The process was fast, the ppl who helped me was professional & helpful
10 de março de 2026
Had a great experience
Had a great experience, they are very professional and thorough with an ability to implement. Very happy with your service and highly recommend.
9 de março de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
It was very easy
It was very easy, the dashboard page kept me updated and let me know what information they needed plus I received email updates.
24 de março de 2026
Resposta da Better
Hello Kenenth! Thank you for sharing your experience! We’re glad to hear the process felt smooth and that the dashboard and email updates helped keep everything clear and on track. We appreciate your feedback!-Jessica at Better
The whole process was very easy and…
The whole process was very easy and quick. Our loan officer and processor were both great to work with!
20 de março de 2026
Resposta da Better
Hello Kathleen! Thank you for your feedback! We’re so glad to hear the process felt easy and efficient, and that your loan officer and processor provided a great experience. We appreciate you taking the time to share this.-Jessica at Better
With Shan’s help
With Shan’s help, I was able to work through some of the most challenging parts of the process. I truly appreciate his support and understanding of my situation. I would not have been able to complete the process without him. Thank you so much, Shan.
29 de outubro de 2025
Resposta da Better
Hello Juchan! Thank you for your thoughtful feedback. We’re glad to hear that Shan was able to support you through the more challenging parts of the process and provide the understanding you needed. We truly appreciate you taking the time to share your experience.-Jessica at Better
Responsive team..
Responsive team... application was easy to follow...would definitely recommend
5 de março de 2026
Resposta da Better
Thank you for your feedback, Suzan! We’re glad to hear the application was easy to follow and that our team was responsive. We truly appreciate your recommendation!- Jessica at Better
The overall experience was great
The overall experience was great. The entire process was done through online and made it easier to apply. Robert & Monica was very helpful with giving us options and making sure we chose the right option.
13 de março de 2026
Resposta da Better
Hello Umesh! Thank you for your kind feedback! We’re glad to hear the online process made things easier and that Robert and Monica were helpful in guiding you to the right option. We appreciate you choosing us!- Jessica at Better
Excellent Experience and got the job…
Excellent Experience and got the job done!
18 de fevereiro de 2026
Resposta da Better
Hello Laura! Thank you for your kind feedback! We’re glad to hear you had an excellent experience and that everything was completed successfully.- Jessica at Better
What a bunch of con artists
What a bunch of con artists. My loan officer deceitfully talked me into hard pulling my credit after he came back with a crazy high loan amount that I knew was too good to be true. But since my house is worth 280k and I owe 190 I figured they would just lower the amount. My credit is 800. Nope - outright denied. DO NOT LET THEM HARD PULL YOUR CREDIT IF YOU HAVE SUSPICIONS ITS TOO GOOD TO BE TRUE. THEY ARE JUST LIKE ANY OTHER CORPORATION
10 de abril de 2026
Opinião espontânea
Resposta da Better
Hello Peter. Thank you for bringing this matter to our attention. We sincerely apologize for any disappointment you experienced regarding the loan amount and credit inquiry. Please do not hesitate to contact me directly at experience@better.com so we can review your concerns and assist you further.-Jessica at Better
the process was swift and the team I…
the process was swift and the team I worked with was very efficient.
I do have bad reviews regarding the disbursement company Mortgage connect, many phone calls were made, could not get a competent person to deal with my questions. they did not follow the closing table, still trying to reconcile the account
25 de março de 2026
Resposta da Better
Hello Jorge! Thank you for sharing your feedback. We are pleased to hear that your experience with our team was smooth and efficient.
We regret any inconvenience you encountered with Mortgage Connect and understand your frustration. Please feel free to reach out to us directly if there is anything we can assist with.-Jessica at Better
follow up over the phone and…
follow up over the phone and understanding and patients of time it takes to get all tasks done as a working family
25 de fevereiro de 2026
Resposta da Better
Hello Alex! We appreciate you taking the time to share your feedback! We're happy to hear that our team provided understanding and support throughout the process.-Jessica at Better
Be careful
I wish I had checked some reviews before working with your team. I applied to refinance my home, and the process initially went smoothly. For nearly two weeks, there was good communication between me, the Loan Consultant, and the Coordinator. Ultimately, my application was denied because the appraised value was too low for the requested terms, which I understand and accept.
However, I do not understand why my $500 lock rate fee has not been refunded. Both the Loan Consultant and Coordinator have stopped responding to my messages and calls. I request that you return my $500 lock rate fee, as you indicated it would be refunded if the application was denied on your end. I have also emailed through the experience email address, but have not received a response. It's been over a month now.
3 de março de 2026
Opinião espontânea
Resposta da Better
Hello Fola. Thank you for taking the time to share your experience. I sincerely apologize for the frustration and lack of communication you have encountered, particularly after an initially smooth process.
We value your feedback and would appreciate the opportunity to address your concerns and make things right. Please reach out to us at experience@better.com. I will personally monitor this inbox to ensure your message is received and reviewed promptly.- Jessica at Better
Handled everything very quickly and…
Handled everything very quickly and answered all the questions I had in a very timely manner.
24 de março de 2026
Resposta da Better
Hello Dennis! We're happy to hear that our team provided quick assistance and answered your questions promptly. Thank you for your positive feedback!- Jessica at Better
Wonderful company to work with made…
Wonderful company to work with made this process very very smooth from start to finish!!! Thank you to Steve and Phil for everything!!
18 de fevereiro de 2026
Resposta da Better
Hello Kerri! Thank you so much for the kind words! We’re thrilled to hear the process was smooth from start to finish. We’ll be sure to pass your appreciation along to Steve and Phil—they’ll be glad to hear it!- Jessica at Better
Easy process and fast funding
Easy process. Home equity line of credit funded in 10 days that included 2 weekends.
20 de março de 2026
Resposta da Better
Hello Glenn! We're happy to hear that the home equity line of credit process was easy and quick. Thank you for your feedback and for choosing us!-Jessica at Better
This was one of the best experiences…
This was one of the best experiences I’ve had doing business with a company. Time lines were met and the actual business transaction was done in a very timely fashion.
Timothy made sure we kept informed about every aspect of the process, his professional attitude and experience made the entire process seem seamless. The entire team should be commended for a job well done.
30 de março de 2026
Resposta da Better
Hello Grady! Thank you for your kind words and thoughtful feedback. We’re thrilled to hear that your experience was smooth and met your expectations. Timothy and the entire team take great pride in keeping our clients informed and delivering timely, professional service. We truly appreciate your trust and look forward to working with you again in the future.-Jessica at Better
Disappointing process
Initially, I had to come up with solutions to push my loan through, my loan officer told me they couldn’t do my loan. I also had to consistently contact my loan officer to keep things moving or my loan was stagnant. I had to provide more information for a HELOC with a super great LTV than to purchase my home. It took a month and half to complete a HELOC. Things were promised throughout and then I found out they were lies. They also don’t get exact payoff amounts for other accounts so now I’m somehow supposed to payoff a credit card with a check for too much.
13 de fevereiro de 2026
Resposta da Better
Hello Misty. Thank you for taking the time to share your feedback. I sincerely apologize that your experience did not meet the standards of service and clarity we strive to provide. I understand how disappointing it must have been to encounter delays, inconsistent communication, and unexpected issues throughout the process.
I would like the opportunity to review your situation in detail and address your concerns directly. Please feel free to contact me at experience@better.com so I can assist you further.-Jessica at Better.
Best rate but poor experience
Best rate but poor experience. Poor communication from the loan originator, added on fees that were not communicated prior. These were eventually fixed, but I had to pay close attention along the way
14 de fevereiro de 2026
Resposta da Better
Hello Noah. Thank you for sharing your feedback. I apologize for the inconvenience you experienced—clear communication and transparency regarding fees are priorities for us, and I regret that we did not meet your expectations in this instance.
I would like to investigate this matter further to better understand what occurred. Please contact me directly at experience@better.com so I can review your concerns.-Jessica at Better
Mortgage Simplified
The process was very simple submittal was easy.
Better staff reviewed quickly and accepted documents.
If additional information was needed, requests were clear and concise.
Closing and subsequent funding was completed in timely manner as was previously communicated.
Would highly recommend using Better Mortgage if you are looking for a loan
27 de março de 2026
Resposta da Better
Hello James! We're happy to hear that the process was simple, the staff was helpful, and the closing was completed in a timely manner. We appreciate you recommending our services!-Jessica at Better
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