Betti1 Opiniões 326

Resposta da Betti1

Há 18 horas

Hi Andy,

Thank you so much for sharing such detailed and honest thoughts; we highly appreciate the feedback.

It is great to hear that you’re enjoying the selection of games and providers, but it is clear that the withdrawal experience has been a significant point of frustration.

Still, by any means, your transparency helps us understand exactly where our service needs to improve to better support our players, so we hope you'll see the changes we're working on very soon

Thank you once again

Warm regards,

Resposta da Betti1

16/04/2026

Hello, thank you for sharing your feedback with us.

We are truly sorry to hear that your recent experience didn’t live up to the excitement we strive to provide.

And while we understand how frustrating it feels when a bonus round doesn't result in the win you were hoping for, do note that we host games from top providers for which the outcomes and RTP (Return to Player) are determined by certified Random Number Generators to ensure fairness for everyone, including yourself

With that being said, we also completely respect your decision to close your account if the experience is no longer enjoyable for you.

We wish you the very best

Resposta da Betti1

13/04/2026

Hi Daniel,

In response to your review first of all we wanted to clarify the fact that all of our games operate using a Random Number Generator (RNG), which ensures that every single spin or hand is completely random and independent of the last.

And while this means the outcomes are fair, we understand how discouraging a "dry spell" can feel.

That's why if there is any specific experience you refer to - kindly share with us your account information and we'll be more than happy to further investigate any potential issues for you

Warm regards

Resposta da Betti1

Actualizada a 13/04/2026

Hi Deb,

Congratulations on your recent winnings! It’s always exciting to see a big win, and we’re thrilled for you.

I'm reaching out to let you know that we have now officially started processing your pending withdrawal requests and the funds from the first withdrawal in the amount of 2000 EUR are already paid.
As for the remaining pending withdrawals we'll continue with the payout within our standard withdrawal limits

In the meantime, huge congrats again, and apologies for the delay you've experienced during the verification process

Best regards,

Resposta da Betti1

7/04/2026

Dear Penelope

It’s great to hear you’re having such a good run! We really appreciate the recommendation, and it’s a perfect example of how every experience here is different and purely down to luck on the day.

Thank you for your kind words and feedback

Warm regards,

Resposta da Betti1

7/04/2026

Dear Jamie

We are sorry for your frustration, but please be assured that all our games are governed by a certified Random Number Generator (RNG), meaning every spin is a purely independent event based on luck rather than a guaranteed outcome.

Still with that being said in case you believe that you've encountered a genuine technical error with a specific game round, please contact our support team both via chat or at support@betti1.com with a clear info regarding the game round/s in question ( time/date/game/SS) and we'll be more than happy to further assist you

Regards,

Resposta da Betti1

31/03/2026

Dear Emma,

We are writing here as well to once again formally confirm that we have completed our final internal review of your complaint, and you were accordingly informed of the outcome

Moreover a detailed response outlining our final position was sent to you via email on March 15th, 2026

Thank you for your understanding

Regards,

Resposta da Betti1

18/03/2026

Hi Aaron

Thank you so much for the positive feedback!

We really appreciate you taking the time to share your experience, and we're thrilled to hear you're enjoying our customer service and, of course, the big wins !!!

Also, if you ever need any additional support, please don't hesitate to reach out

We remain here 24/7, both via chat and at support@betti1.com

Regards,

Resposta da Betti1

3/03/2026

Dear Michael

We completely understand your frustration, but we want to assure you that this is a standard security procedure. We occasionally require specific, additional documentation to finalize account verification and ensure full compliance with our security standards.

This step is necessary for us to clear your account for withdrawals. Once you provide the requested information, we will be more than happy to finalize your verification and move forward with your withdrawal request immediately.

Warm regards

Resposta da Betti1

2/03/2026

Hi Ignas,

We completely understand why you’d feel disappointed; however, after taking a closer look at your account information, it appears that the account verification (KYC) process was never completed from your end. And unfortunately, as you are aware, due to security purposes, we require all accounts to be fully verified before we can process a withdrawal. This is a standard measure we take to keep user accounts and funds safe, which is also why your withdrawal was not processed accordingly

That said, if you feel there has been a misunderstanding or you have any other concerns, we are more than happy to take another look at your case. We want to make sure you feel heard, so please let us know if you think we’ve missed anything. You can contact us at any time, both via chat or at support@betti1.com

Best regards,

Resposta da Betti1

18/02/2026

Dear Ilker,

Thank you for your feedback. We sincerely value your loyalty and take your concerns very seriously.

That's also why your feedback has been passed directly to your Loyalty Manager, who will contact you for further details regarding the issues you've mentioned above

Thank you for your continued patience.

Regards,

Resposta da Betti1

2/02/2026

Dear David

We've contacted you on the 31st of Jan due to some missing KYC documents

Accordingly, please have a look and provide us with the correct format of the documents that we're still waiting to be submitted
from your end so that we can complete your account verification

As soon as that step is done, we'll proceed with the final checks related to your withdrawal request and proceed with approving the transaction if all is in order

Thanks in advance

Resposta da Betti1

26/01/2026

Hi Nick,

In response to your review, we understand that the verification process can feel frustrating when you're eager to receive your funds. However, please rest assured that this is a standard procedure in order to ensure the security of all transactions and to protect our players.

Still, in case you have any additional concerns or questions regarding our most recent account verification request, please feel free to reach out to our support, available 24/7 at
support@betti1.com, and we'll be more than happy to further assist you

Thank you for your cooperation and patience in advance.

Regards,

Resposta da Betti1

20/01/2026

Hi Kerri,

We are sorry to hear that you’ve had trouble with your spins again, and we definitely understand your frustration, however do note that
we’ve looked into your account to see what happened, and it appears that after the offer was claimed, it was unclaimed within the same minute on your end, which is why the spins didn't automatically show up.

Still we are more than happy to resolve this for you. That's why we have now re-added the 40 Spins to your account , just as we did for you last time, and they
should be ready for you to use immediately.

Have fun with your spins, and please let us know if there is anything else we can do for you!

Regards,

Resposta da Betti1

Actualizada a 15/01/2026

Hi Andrzej,

First of all, congratulations on your latest winnings!

Furthermore, in response to your review, we understand that the verification process can feel frustrating when you're eager to receive your funds. However, please rest assured that this is a standard procedure all in order to ensure the security of all transactions and to protect our players.

And while we have received and verified your previous documents due to your latest deposits being made with a new payment method we just reached out to you with a new verification request.

Accordingly as soon as the requested document is provided, we will proceed with the final checks for your withdrawal request.

Thank you for your cooperation and patience in advance.

Regards,

Resposta da Betti1

15/01/2026

Dear KM

First of all please note that all of our licensing information are transparently displayed on our website.

Furthermore, in case you are experiencing a specific issue with a transaction, please send us an email at
support@betti1.com so that we can further assist you

Regards

Resposta da Betti1

15/01/2026

Hi Charie

While we understand your disappointment regarding the difference between your total win and the amount received, we would like to clarify why a portion of those winnings was voided to ensure there is no misunderstanding.

Based on your review, it seems that your winnings were generated while playing with a specific bonus offer, and as clearly outlined in the Terms and Conditions of that particular promotion, there was a maximum withdrawable limit

Accordingly, when your withdrawal was requested, we applied these terms, and only the max withdrawable amount was successfully processed and paid out. We always encourage our players to review the specific T&Cs of a bonus before playing to avoid this kind of frustration, as these limits are part of the agreement for every claimed offer.

Still, please be assured that while we truly value your loyalty, in order to remain fair to all our players, we also must strictly adhere to the rules that apply to promotional funds.

Regards

Resposta da Betti1

2/01/2026

Hello Robert,

While we understand your disappointment regarding the difference between your total win and the amount received, we would like to clarify why a portion of those winnings was voided to ensure there is no misunderstanding.

The winnings of €325 you mentioned were generated while playing with a specific bonus offer, and as clearly outlined in the Terms and Conditions of that particular promotion, there was a maximum withdrawable limit of €100.

Accordingly when your withdrawal was requested, the system automatically applied these terms, which is why only €100 were successfully processed and paid out. We always encourage our players to review the specific T&Cs of a bonus before playing to avoid this kind of frustration, as these limits are part of the agreement for every claimed offer.

Still please be assured that while we truly value your loyalty, in order to remain fair to all our players, we must strictly adhere to the rules that apply to promotional funds.

Regards

Resposta da Betti1

29/12/2025

Dear Iftekhar,

We know that being asked for account verification can sometimes be frustrating; however, do note that these checks are a standard requirement for all of our players, and that they aren't meant to make things difficult, but they are mandatory for us to stay compliant and keep your funds secure.

Additionally, we truly appreciate your patience while we worked through those extra checks, since now that the final documents have been reviewed, we can confirm that:

- Your account is fully verified.

- Your withdrawal has been successfully paid out.

Moreover, you should see the withdrawal funds in your Bank Account in up to 5 business days, depending on how quickly your bank processes the transfer.

In the meantime, once again, thank you for your patience, and we would appreciate it if you could update your review with the correct facts

Regards

Resposta da Betti1

29/12/2025

Dear Craig

First of all, do note that additional payment method verification requests are a standard security procedure applied on our end for all of our players.

Moreover, these requests are in place to ensure the safety of your funds and to comply with all regulatory requirements. However, we certainly want to make sure as well that closed accounts or expired cards don't become an impassable barrier for you.

That is why, to help us look into exactly what happened and see how we can resolve this, could you please provide us with a few more details, which will help us locate your
user's account and give you an accurate response on why your account verification wasn't completed

Thanks in advance

Regards,