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3,4
8 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Great taste , enjoyed this product.
I ordred these for a birthday party so paid extra for express delivery and emailed to let them know I needed them asap, they arrived the next day!.
Will defintiely buy again.
Resposta da Beverage Bombs
Hi Lucas,
Thankyou for your review, we’re glad we could get them delivered for your party in time. We hope everyone enjoyed them!
Kind Regards,
Harrison Taylor
We purchased these and they came with a trial bomb which we tried, absolutely disgusting. As we had not opened the main product we requested a return, took them over a week to respond but eventually got the return details and duely returned.
3 weeks later still no refund
In short :-
Awful product
Rubbish customer service
Can not be trusted!
Guess it will have to be sorted by a charge back
Order ref : 6795
Update :- i dispute the narrative given by the vendor, but Amex where ever helpful and have resolved
Resposta da Beverage Bombs
Hi Paul,
Thank you for taking the time to leave feedback, and I’m sorry the flavour wasn’t to your taste.
I’d like to gently clarify the timeline, as I think something may have gone wrong with the email correspondence.
You contacted us on 8 July requesting a return. We replied the same day with the return address and confirmed we’d refund you once we had confirmation the order was returned. We then heard from you again on 29 July asking us to check whether it had been received. We confirmed receipt and processed your refund on 30 July, one working day later. A confirmation email should have gone out to you automatically, so it’s possible that this email has been missed or has landed in your spam folder. Apologies if this is the case.
Refunds usually take three to five working days to show back on the original payment method, so it should be with you shortly if it hasn’t appeared already. We’re happy to email you a copy of the refund confirmation as proof, just let us know. If it hasn’t reached you within a few days, please let us know and we’ll chase it directly with our payment provider.
Kind regards,
Harrison
Beverage Bombs
Absolute joke 7 days after paying still not even shipped told them I wanted a refund I got zero communication, the next day I get a PayPal notification saying a refund would be with me in 3 days. So zero customer service!! Zero communication!! and obviously got a strop on when they were asked for a refund, I’m not interested if you have lots of orders I own a business and a website and I put the effort in to make sure every order goes out no matter how long I have to stay back to make sure my customers get what they paid for. Unless of course you are taking money for stock you do not have?
Resposta da Beverage Bombs
Hi Pete,
Thank you for taking the time to leave your feedback, we apologise for the delay with your order.
When you placed your order we sent a confirmation email that explains we make every batch fresh to order, so when we receive a lot of orders at once this can occasionally lead to delays. The email also explains if customers need their order for a specific date, to please let us know and we will accommodate for this.
When you asked for a refund we replied the same day to confirm it and to apologise for the wait. It looks like that email may not have reached you or it is possible it landed in your spam folder. We can only apologise for this.
Once again we apologise for any inconvenience caused.
Kind regards,
Harrison Taylor
Over the moon these have arrived. Paid express delivery and they certainly came in time. Exceptional communication from this company. Can't wait to try the other flavours in the future. Would definitely recommend. X
Resposta da Beverage Bombs
Hi Amanda,
Thank you so much, we're so glad you enjoyed them!
Kind Regards, Harrison Taylor
They took a week to arrive. Tried them straight away but in lemonade and it was really nice. They would be great at a party to make people included that don't drink alcohol but have a mocktail.
Resposta da Beverage Bombs
Hi Turner,
Thank you for you review, we're glad you enjoyed them!
Kind Regards, Harrison Taylor
I absolutely LOVE these cocktail bombs. Honestly such a fun, easy & tasty cocktail to have at home! I’ve tried all three flavours & love each one!
Resposta da Beverage Bombs
Hi Alice,
Thank you for you lovely review! We're happy to hear you enjoyed all three flavours!
Kind Regards, Harrison Taylor
Order 4518 , didnt receive initial delivery on RM promised day , after emailing and reviewing an out of hours reply, they were able to offer reassurance and replacement in good time. Unfortunately , it was a full Royal Mail problem. Well packaged , very cute wrapping and amazing customer service.
I plan to update once Ive tried my new drink.
On service, 5 stars .
Value for money, 5 stars ( imagine the cost of a cocktail at £11 /15 , and you get multiple for that and a choice of flavours.
Flavour 4.7 stars
PRN STAR martini tried . My favourite. Its close to the flavour . I foumd it easier to mix in a jug - as it took a couple min to dissolve in a martini glass . 2nd attempt a jug used and a good mix worked so much better and faster . Certainly recommend tho x
Resposta da Beverage Bombs
Hi EL Lem,
Thank you for your lovely review! We’re so glad you enjoyed them!
We’re so sorry Royal Mail didn’t deliver correctly first time. We’re glad everything was resolved and the parcel was delivered.
Kind Regards, Harrison Taylor
My husband bought these for us and we eagerly placed them into sparkling water in anticipation of a lovely cocktail. However, they fizzed and foamed and ended up looking like berroca and tasing like medicine. I would not recommend at all.
Resposta da Beverage Bombs
Hi Katherine,
Thank you for your review and for trying our Beverage Bombs. We’re sorry the fizz and foam was not what you expected, they’re actually designed to fizz and foam in sparkling water. That’s the fun “bomb” effect as they dissolve and release the cocktail flavour.
We’d love to help resolve this, please email us at contact@beveragebombs.co.uk and we’ll resolve this quickly!
Kind regards,
Harrison Taylor
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