I have been really happy to work with Mrs. Neveen, the supervisor of Al Ghazal tower. Mrs. Neveen is incredibly helpful and is always there when we are in need of her assistance and is efficient... Ver mais
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It was a wonderful experience working with Sagar Bardai at Betterhomes. He has been extremely helpful through out the process and answer all my questions and requests diligently. That really is the ex... Ver mais
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Very poor property management specially your employee vijay. I wonder why such reputable company hires people like her. Very bad customer service skill, shouting at client over the phone which i take... Ver mais
A empresa respondeu
Francesco was extremely professional and guided me through every step of the transfer. Lewis was also amazing — he solved several annoying issues along the way. The entire process was handled flawles... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Betterhomes is the home of real estate in the UAE with the highest number of residential and commercial listings in the market. Our agents live, breathe and work in their communities – that’s why they’re more than agents; they’re locals. They know the best beaches for an early morning run, where to get the best coffee, and they’ll show you the best places for you to live.
Informações de contacto
Vision Tower, Business Bay, 29726, Dubai, Estados Unidos da América
- 600 52 2233
- customercare@bhomes.com
- bhomes.com
4,4
Excelente
3 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We had some problems that are resolved now
We had some communication issues, which were eventually resolved.
We are now in contact with the company manager, and I am grateful to the company and manager Archieval Romulo for not ignoring my concerns and for working toward a solution.
3 de abril de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Kesha,
Thank you for sharing your feedback. We sincerely apologize for the lack of communication and understand how concerning this must be, especially regarding your rental payments.
At Betterhomes, we take such matters seriously and would like to urgently look into this for you. Please register your complaint on our website and share your contact details along with the property supervisor in charge of your unit, so we can escalate this internally and ensure you receive the support and clarity you need.
https://www.bhomes.com/en/complaint
Best regards,
Your Betterhomes Team
Vijaya ensures precision in all her…
Vijaya ensures precision in all her work,contributing to high quality of deliverables.
30 de março de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Muhammed,
We appreciate your feedback. It’s great to know that Vijaya’s precision and attention to detail are contributing to high-quality deliverables. We’re proud to have her as part of the Betterhomes team.
Warm regrads,
Your Betterhomes Team
Vijaya effectively promotes cooperation…
Vijaya effectively promotes cooperation and display willingness to offer assistance.Very cooperative and helpful in times if need.So I will recommend betterhomes to others always.
30 de março de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Fathimath,
We appreciate your kind words and recommendation. It’s wonderful to hear that Vijaya’s cooperative approach and willingness to help have made a positive difference to your experience. We’re proud to have her on the Betterhomes team and truly value your support.
Warm regards,
Your Betterhomes Team
Leasing manager Ms. Vijaya Poonama
I had a great experience working with your leasing manager Ms.Vijaya Poonama since 2019, she is very professional, responsive, .
I highly recommend her for anyone looking for a reliable and efficient leasing manager.
30 de março de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Abu Bakkar,
We appreciate your continued trust and kind recommendation. It’s great to hear that Vijaya has consistently provided you with professional and responsive service over the years. We’re proud to have her as part of the Betterhomes team and value your support.
Warm regards,
Your Betterhomes Team
My Experience
I have been really happy to work with Mrs. Neveen, the supervisor of Al Ghazal tower. Mrs. Neveen is incredibly helpful and is always there when we are in need of her assistance and is efficient when carrying out duties.
By far the most diligent supervisor I have worked with.
Edit
25 de março de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Eng. Mustafa,
Thank you for your kind feedback. We’re delighted to hear about your positive experience with Mrs. Neveen. She truly takes pride in supporting residents and delivering excellent service.
We appreciate your recognition of her dedication and efficiency, and we’ll be sure to share your comments with her.
Warm regards,
Your Betterhomes Team
It was a wonderful experience
It was a wonderful experience working with Sagar Bardai at Betterhomes. He has been extremely helpful through out the process and answer all my questions and requests diligently. That really is the extra care that sets him apart. I highly appreciate the whole experience with Sagar.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi DC 1,
We truly appreciate you taking the time to share your experience! We’re delighted to hear you had a wonderful time working with Sagar Bardai. He has been extremely helpful throughout the process and answered all your questions and requests diligently, this extra care truly sets him apart. We greatly appreciate your feedback and support!
Warm regards,
Your Betterhomes Team
Very disappointing experience.
Very disappointing experience.
I had a viewing scheduled at 12:00 PM with Amber, but she arrived more than an hour late without proper notice. This showed a lack of professionalism and respect for my time. Unfortunately, the experience did not feel serious or reliable. I would not recommend based on this interaction.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Mehmet,
We’re truly sorry to hear about your recent experience, and we appreciate you bringing this matter to our attention.
Please accept our sincere apologies for the delay in your scheduled viewing. We fully understand how important punctuality and clear communication are, and we regret that this situation did not reflect the level of professionalism we aim to provide.
Kindly be assured that we are escalating your concern to Amber’s manager for further review and appropriate action. Our goal is to ensure better assistance moving forward and to prevent similar situations from happening again.
Best regards,
Your Betterhomes Team
Worst company if you ever buying home…
Worst company if you ever buying home in Dubai never trust better homes and their agents are worst and lack knowledge in property dealing matters.
They are a fraud company
13 de janeiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Mahesh,
We’re sorry to hear about your experience. At Betterhomes, we take such concerns very seriously, as transparency and professionalism are core to our values.
To help us address your complaint properly, please register it on our website, https://www.bhomes.com/en/complaints
and provide your contact number along with the name of the agent you dealt with. This will allow us to investigate the matter thoroughly and follow up with you directly.
Best regards,
Betterhomes
Francesco was amazing
Francesco was amazing. Very hard working and professional. One of the best in this game !
17 de fevereiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Nakul,
Thank you for your kind words! We’re thrilled to hear that Francesco provided such a professional and dedicated experience. We’ll be sure to pass on your feedback to him!
Warm regards,
Your Betterhomes Team
Disgraceful and unprofessional behavior from Ejari team
I paid for an added service when I was signing my contract for a rental property to get Ejari done by Betterhomes. The agent told me very clearly and in WRITTEN TEXT that it also includes any renewal/cancellation as well.
Betterhome's Ejari team refused three times to honor the words of their agent when I was about to cancel my Ejari, even though they are legally bound to do so, claiming the service only included the initial opening of Ejari.
After consulting my lawyer and directly threatening Betterhomes to take LEGAL action, they eventually decided to let another agent cancel it on my behalf for free.
Evenmore shockingly is the fact that Betterhomes was still apologizing on behalf of the agent in their final mail, instead of on behalf of the disgraceful behaviour from their Ejari team, who should have solved their mess already from the beginning.
I understand that you can cancel Ejari by yourself for free, but for me this was a matter of a major company holding their words and not behaving in such a childish and unprofessional way.
My question for Betterhomes management is the following:
Is this really how one of the biggest real estate companies behaves towards its tenants?
Shouldn't you, as a respectful company, have honored your agent's words immediately without going head-to-head and toe-to-toe with your own tenant?
Shouldn't this have been solved even as goodwill from Betterhomes towards their tenant, since there is SOLID and LEGALLY binding proof?
I hope someone in the management of Betterhomes would take a closer look at this nonsense, since its definitly not a company I will be coming back to.
30 de janeiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Anas,
Thank you for sharing your feedback. We sincerely regret the frustration you experienced regarding the Ejari service and cancellation process.
This matter does not reflect the standard of service we aim to provide. Please be assured that your concerns, along with the details you’ve referenced, will be escalated to senior management for review to ensure appropriate follow-up and internal action.
While we’re glad the issue was ultimately resolved, we acknowledge it should not have required escalation. We appreciate you bringing this to our attention.
Warm regards,
Your Betterhomes Team
Without doubt
Without doubt, Better Homes is one of the best ones. Since 2018, I am with them. There never was an occasion where I had something to complain about; on the contrary, there were many instances which showed their professionalism. You have a concern, their staff are there at a phone-call/email/message distance to reach out and help. They have a very good maintenance team to attend your repairs and maintenance needs. Compared to my last place where I stayed for 3 years, which is just accross the street, Better Homes' maintenance team is super efficient. You write your complaint in the reception register, within hardly one day their technician will appear at your doorstep. Even when parking shortage was at its nightmarish worst, I didn't think of leaving this place because of Better Homes' quality and services they provide to their tenants.
15 de fevereiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Shaju,
Thank you for your continued trust and loyalty since 2018, it truly means a great deal to us.
We’re delighted to know that our team’s professionalism, responsiveness, and especially our maintenance services have consistently met your expectations. Providing prompt support and efficient solutions for our residents is something we take great pride in.
Your kind words about our service and commitment, even during challenging times, are sincerely appreciated. We value having you as part of the Betterhomes community and look forward to continuing to serve you.
Warm regrads,
Your Betterhomes Team
I would like to thank so much…
I would like to thank so much Mr.Maqsoud for his patience, professionalism, and deep experience made the entire process smooth ,easy and stress-free.I really recommend him.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Amjad,
Thank you for your kind words.
We’re delighted to hear that Mr. Maqsoud’s patience, professionalism, and experience made your journey smooth and stress-free. Your recommendation truly means a lot to us, and we’ll be sure to share your feedback with him.
Warm regrads,
Your Betterhomes Team
Perfect experience
I was assigned Sumy as an agent and honestly it was a smooth and easy experience, I’ve dealt with so many agents in the UAE who mostly do not care for your concerns whereas Sumy tried to assist as much as possible and cover every one of my concerns, truly do consider her a one of a kind agent.
23 de janeiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Alex,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Sumy made your journey smooth and stress free. At Betterhomes, we pride ourselves on truly listening to our clients and addressing every concern with care, and it’s wonderful to know Sumy delivered exactly that.
Your kind words mean a lot to us, and we’ll be sure to pass on your feedback to her. We look forward to assisting you again in the future.
Warm regards,
Your Betterhomes Team
Sumayla was a Goldstar Agent
Sumayla was a Goldstar Agent. She was very responsive and dedicated to facilitate the process from inspection until EJARI. She went the extra mile and was really good experience compared to many other agents from other agencies.
15 de janeiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi J???rg
Thank you for taking the time to share your experience. We’re delighted to hear such positive feedback about Sumayla and her Goldstar service. Her responsiveness, dedication, and commitment to going the extra mile truly reflect the level of service we aim to provide, from inspection through to EJARI.
We’re glad she made your experience a great one and appreciate your kind comparison and recommendation.
Warm regards,
Your Betterhomes Team
Ramona is very good one if any owners…
Ramona is very good one if any owners he want to give here your apartment for rant
15 de janeiro de 2026
Opinião espontânea
Resposta da Betterhomes LLC
Hi Saif,
Thank you for your kind feedback!
We’re delighted to hear about your positive experience with Ramona. She is indeed a valued member of our team, and we truly appreciate you recommending her to property owners looking to rent out their apartments.
If you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Your Betterhomes Team
I have not had a single glitch in more than 10 years with the company
I have used Betterhomes service for quite a long time and can say they have performed an excellent job. Both Ian Savio and Rosemarie Berdin have been very proactive and responsive and Ii would highly recommend them.
24 de dezembro de 2025
Opinião espontânea
Resposta da Betterhomes LLC
Hi Antonio,
Thank you for your wonderful feedback and for your continued trust in Betterhomes over the past 10 years. We’re truly delighted to hear that your experience has been consistently smooth and positive.
Your kind words about Ian Savio and Rosemarie are greatly appreciated, we’ll be sure to share your feedback with them.
Thank you for your recommendation, and we look forward to supporting you for many more years to come.
Warm regards,
Your Betterhomes Team
Francesco
I have had a very pleasant experience with Better Homes. Francesco was outstanding throughout the entire process. He was always professional, responsive, and genuinely supportive, making everything smooth and stress-free. Truly a pleasure to work with him!
16 de dezembro de 2025
Opinião espontânea
Resposta da Betterhomes LLC
Hi Nijat,
Thank you for your kind feedback and for sharing your experience with BetterHomes.
We’re delighted to hear that Francesco provided outstanding support throughout the entire process. His professionalism, responsiveness, and commitment to making things smooth and stress-free truly reflect our values. We’ll be sure to pass along your kind words, and we look forward to assisting you again in the future.
Warm regards,
Your Betterhomes Team
Very disappointing experience.
Very disappointing experience.
Based on my own interactions, I found that the agent, Joseph Kavanagh, was not professional. He missed scheduled appointments without notifying me in advance, did not greet me on the day of the sale, and did not reply to my emails. I also contacted his supervisors about these issues, but unfortunately received no response.
Overall, the agency did not feel serious or professional in my experience. I do not recommend it.
12 de dezembro de 2025
Opinião espontânea
Resposta da Betterhomes LLC
Hi Katya,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused.
We take your concerns very seriously. Missing scheduled appointments, lack of communication, and unresponsiveness are unacceptable, and we regret that this was your experience with our team. We will be reviewing this matter internally to ensure it is addressed appropriately.
Thank you again for bringing this to our attention, and we hope to regain your trust.
Best regards,
Your Betterhomes Team
Donald looked after everything and went…
Donald looked after everything and went above and beyond for us. Can’t thank him enough for smooth move in, absolute legend. Also Olly was the agent on the deal that was also very helpful and professional.
8 de dezembro de 2025
Opinião espontânea
Resposta da Betterhomes LLC
Hi Conor,
Thank you for your kind words! We’re delighted to hear that Donald was able to make your move-in smooth and stress-free, and that Oliver supported you throughout the process with helpful and professional service. We truly appreciate you taking the time to share your experience, and we’re thrilled to have been part of your journey.
If you need anything in the future, we’re always here to help.
Warm regards,
Your Betterhomes Team
Very smooth transfer
Francesco was extremely professional and guided me through every step of the transfer. Lewis was also amazing — he solved several annoying issues along the way. The entire process was handled flawlessly, even without me being in the UAE.
Number 1 service!
5 de dezembro de 2025
Opinião espontânea
Resposta da Betterhomes LLC
Hi Luigi,
Thank you for your kind words! We’re thrilled to hear that Francesco and Lewis provided you with excellent support throughout your transfer. It’s wonderful to know that the process was smooth, even with you being outside the UAE.
Your feedback means a lot to us and motivates our team to keep delivering top-notch service.
Best regards,
Your Betterhomes Team
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