I’ve been a road cyclist all my life and never owned an e-bike. I wanted something that would get me out exploring without the lycra and without arriving everywhere all sweaty. The Aventon A... Ver mais
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Good luck if you have a warranty claim with this business. You'll end up talking to a call centre and receiving emails from a bot asking you to jump through hops. First they want photos which is fai... Ver mais
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Im a professional Bike Mechanic. My regular supplier was out of the Italian Threaded Shimano Ultegra Bottom Bracket. Google helped me find one at Bikes on Line and it was a bit cheaper than my regular... Ver mais
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The whole experience with BikesOnline has been seamless. Ordered online Saturday, had the bike assembled by Wednesday. Bike arrived securely packed and complete with everything needed for the simple... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Direct to Consumer Pricing - Ride More For Less! Why buy from BikesOnline? Our bikes are often 20% to 40% cheaper than comparable bikes in the market, and that is due to our direct to consumer business model. We source high-quality bikes from the manufacturer, cut out the middlemen and pass on the savings to you - where they belong. Add to that our fast delivery and local support, you can rest assured knowing you are getting the best deal on your new bike.
Informações de contacto
13/25 Frenchs Forest Road E, 2086, Frenchs Forest, Austrália
- 02 8599 2209
- https://www.bikesonline.com.au/contact-us/
- bicyclesonline.com.au
4,5
Excelente
274 opiniões
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Great first buy from Bikes Online
Great first buy from Bikes Online. Ordered the Polygon Siskui T7 for my son's 13th birthday. The bike arrived a few days after ordering it and was easy for hubby to assemble (he did get it checked over by a bike shop too). My son is over the moon with the bike, and has put it through its paces over the last month. It is holding up well!
Brilliant purchase from Bikes Online. Would definitely use them again.
25 de junho de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the lovely review! We’re so glad the Polygon Siskiu T7 arrived on time and that your son’s been enjoying it. Sounds like he’s already putting it to good use, which is exactly what we like to hear.
If he ever outgrows his current ride or you’re looking for a new bike, book a quick call with Brad and his team. They’ll help you find the perfect next whip.
Enjoy the rides and thanks again for choosing BikesOnline! 🚴♂️
Excellent customer service
I had an issue to follow up on an order (nothing to do with the bike, the bike and delivery was perfect) and the customer support agent (Bryan) dealing with my case was incredibly helpful. Replies were prompt - the first reply was within an hour of submitting my initial request - and from there was more than happy to escalate the issue when necessary and communicated feedback from the manager, who was able to resolve the issue for me.
Top notch customer service from an online retailer. Thanks!
22 de junho de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the fantastic review! We’re really glad to hear that Bryan and the team were able to look after you so quickly and keep communication clear throughout. It’s great to know the bike and delivery were spot on too.
When you’re ready for your next bike, book a quick call with Brad and his team. They’ll help you find the perfect fit. And if you ever need extra gear, our Parts & Accessories range has grown a lot since then.
Thanks again for the kind words and for choosing BikesOnline! 🚴♂️
Exceptional Customer Service
I have to say the biggest of thank yous to the awesome team at Bicycles Online, esp Bren in customer service!
I recently bought a 2019 Marin Alcatraz second hand. We got it home where I discovered it was missing a chain tensioner.
I got in touch with Bicycles Online, being they are the Aus Marin dealers to see if they could help point me in the direction of locating a replacement one. Bren replied to help ascertain the parts required and despite being not the initial owner and the bike now being 3 years old, they sent me a replacement one for only the cost of the postage. Not thats some service!
After receiving and installing this, we realised the rear hub was stuffed and needed replacing. I searched all over, trying to find a compatible hub, but kept coming up on only very expensive performance replacements, if you could even find the right size and type.
After nearly purchasing the wrong thing from an ambiguous advert on a third party website, it occurred to me to once again contact Bicycles Online to see if they had a solution and could once again point me in the direction of a replacement. So I shot through another email to Bren. They came back saying they could supply me one for a very reasonable price. Done deal!
Thank you Bicycles Online and Bren for your exceptional customer service to help a gal get her DJ on the dirt again! I'm so impressed with the promptness and helpfulness despite not having purchased anything from you previously, let alone the bike itself. I will not hesitate to recommend the company to anyone for a bike or parts!
22 de junho de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the incredible review! We’re so glad Brad could help you out and get your Marin Alcatraz sorted, twice! It’s great to hear everything came together smoothly and that you’re back riding again. We love helping riders keep their bikes rolling, no matter how they got them.
If you’re ever after a new bike, book a quick call with Brad and his team again. They’ll help you find the perfect ride when the time comes. And for any future gear or parts, our Parts & Accessories range has expanded heaps since then.
Enjoy the dirt jumps and thanks again for sharing your experience! 🚴♀️
Good product and service
Good product and service. I contacted sales and my question was sorted after a couple of days.
Everything arrived quickly.
20 de abril de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
We’re glad to hear your order arrived quickly and that our team could help answer your question. It’s always good to know things went smoothly from order to delivery.
If you’re after more upgrades or gear, check out our Parts & Accessories. We’ve expanded the range with heaps of quality options to keep your setup running perfectly.
Appreciate your support and enjoy the rides
No goods cannot review
26 de março de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
Good Afternoon John,
We are really sorry about the delay you are experiencing with the delivery of your item. You have ordered the 03/03 and it has been shipped the 04/03 with Australia post. We have logged an enquiry with them and we will monitor this on our end.
We apologize for the inconvenience and we will keep you informed as soon as we have more info. Thank you for your patience and understanding.
EZGrip Bike Rack a DUD & NO Customer Service to Help!
Was super excited and after lots of research bought the EZGrip Bike Rack for Christmas for our family. We put the rack on the car and the first problem occurred - we drove out our gate the bike rack started to swing from side to side. We only drove a couple of KM's the rack was so unsteady, we were scared our bikes would fall off and the rack would smash into each side of the car. Over our 4 km small drive we had to stop 3 times to straighten it up. Then the next problem occurred - the tightening mechanism would not work.
We rang and emailed the customer-service department so many times to speak about the faults. We were asked to take multiple videos and lots of pictures to send to them - but we have got anywhere. NOW we are just tired of being mucked around by Bicycles Online & their no-customer service. We bought this product in good-faith and have received a faulty product - and no help! Could not be MORE disappointed in this product.
And still no assistance after 3 weeks.
25 de janeiro de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
Hi S.Veitch,
We're sorry to hear you've been having difficulty with your rack. We can see you reached out to us on the 10th January and over the last 2 weeks our agent has been trying to assist in ensuring the rack was installed correctly. They noticed in the photos you supplied the ratchet mechanism that fits over the tow ball was not seated correctly as per the instruction manual and would likely be the cause for the rack to swing during your first outing.
Our agent requested the rack be re-installed with his recommendations to see if this resolved the issue. Once followed a video of the rack either now secured or if still swinging after being re-installed would allow us to present this to Ezigrip for a warranty claim if valid. We noticed the clamp was still not seated correctly over the tow ball in the submitted video we requested, despite this we are currently arranging a return and refund.
Have bought a bike and a few…
Have bought a bike and a few accessories from bicyclesonline and everything has been sweet. I got the Polygon Siskiu T7. Love the bike. Great place to get a bike.
20 de janeiro de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the awesome review! We’re really glad to hear you’re loving your Polygon Siskiu T7 and that everything arrived just as expected. It’s great to know you’ve had a smooth experience with both the bike and accessories.
When you’re ready for your next ride, book a quick call with Brad and his team. They’ll help you find the perfect new bike. And if you ever need more gear, our Parts & Accessories range keeps getting better.
Enjoy the trails and thanks for choosing BikesOnline! 🚴♂️
Tannus Armour and Accessories
Very happy with the service and delivery time frame. Everything turned up as ordered and fitted correctly.
Would highly recommend.
19 de janeiro de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Great value for money bike very happy…
Great value for money bike very happy with it and love riding it
18 de janeiro de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
I have had a terrible experience with…
I have had a terrible experience with the bike a purchased from Bicycles online due to a number of warranty issues. I was stuffed around for weeks, then sent an already faulty part (the second time I have had the issue). I am so disappointed with my polygon purchase from bicycles online, this has been a disaster, my bike has been un-rideable for half the time I have owned it. This is the third time I have had a problem with my bike in 3 months. So putting out some reviews so maybe they try harder to not have this happen to others (the bike itself, polygon siskiu t8 has been great)
16 de janeiro de 2022
Opinião espontânea
Resposta da BikesOnline.com.au
Hey James,
I hope you had a great weekend.
Im sorry to hear about your problems you have been having with the bike you got from us.
Could I ask for your order number so I can have a better look into this for you?
Kind Regards
great shop
delivered product as advertised and in good condition.
22 de dezembro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Couldn't wait for the bike to arrive…
Couldn't wait for the bike to arrive and was it worth the wait - yes with a capital Y .Not my first Marin bike , Took a good hard look at what I need and what I want settled on the Sausalito E-1 .My first E-bike and to say I am happy is an understatement .It is better than I expected in every way .I thought I would miss my old hardtail MTB but after about 100km in the saddle I still can't stop smiling .
22 de dezembro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
We’re so glad to hear your Marin Sausalito E-1 was worth the wait and that your first eBike experience has been even better than expected. Nothing beats that feeling of getting back out there and smiling through every ride.
If you’re loving the eBike life, keep an eye out for our new eBike brand, Aventon. You can believe the hype, they’re awesome, and pre-orders will be opening soon.
Enjoy every kilometre and happy riding! ⚡🚴♂️
The Entity HL800 front light.
The Entity HL800 front light.
Is an outstanding light and is easy to install and remove from the handlebars when you need to charge. Has a large battery so easily lasts my longest rides. Mainly use it for safety during the day, the flashing daytime mode is easily seen by motor vehicles.
20 de dezembro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the great review! We’re glad to hear your Entity HL800 front light is working perfectly and keeping you visible on every ride. It’s a solid choice for both safety and performance.
When you’re ready to add more gear to your setup, check out our Parts & Accessories. We’ve expanded the range with plenty of quality options to make every ride smoother and safer.
Enjoy the rides and thanks again for your support! 🚴♂️
Fantastic company
Fantastic company! We are a local community club and recently built MTB service and wash station - bicyclesonline.com.au kindly sponsored all our tools for the community! THANK YOU on behalf of all MTB riders in our area!
18 de novembro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks so much for the kind words! We’re really proud to have supported your community MTB service and wash station, and it’s great to know the tools are being put to good use. Community projects like yours are exactly what we love to be part of.
If your club ever needs help with new bikes or upgrades, Brad and his team are always happy to chat and find the right options.
Keep up the great work and enjoy the trails! 🚵♂️
great product with great service given…
great product with great service given by the team
17 de novembro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Replacement parts sent free of charge
Bought a polygon bike recently for as birthday present for my brother. My brother took it to a bike shop to be checked over before taking for a ride as the instructions suggest. The bikeshop found that the rear derailleur and hanger where slightly bent out of position. I immediataly contacted bikes online for a warranty claim saying what the bikeshop people found and they responded within the day asking a few more questions which I quickly answered.
They then informed me that they would send a new hanger and rear derailleur completely free of charge (which has since arrived).
It's unfortunate that this happened, and might have resulted from shipping or during assembly, But regardless BicylcesOnline quickly sent replacement parrts very quickly.
15 de novembro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the great review! We’re really glad the team was able to get your brother’s bike sorted quickly and send out the replacement parts free of charge. It’s always good to hear that issues are resolved smoothly and communication stays clear.
When you’re ready for your next ride or looking for a new bike, book a quick call with Brad and his team. They’ll help you find the perfect fit. And if you ever need gear or spares, our Parts & Accessories range has grown a lot since then.
Thanks again for your support and happy riding! 🚴♂️
Bike Rack Enduro 4 Ezi arrived quick
Bike Rack Enduro 4 Ezi arrived very quickly from Sydney to Sydney and put together OK and grips onto towball well. Had some issue with towball moving, but not the racks fault, needed to do a few things to get the towball tighter
15 de novembro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the review! We’re glad to hear your Bike Rack Enduro 4 Ezi arrived quickly and was easy to set up. Sounds like you got the towball issue sorted nicely too.
If you’re using it for eBikes or planning to add one soon, keep an eye out for our new eBike brand, Aventon. You can believe the hype, they’re awesome, and pre-orders will be opening soon.
Appreciate the feedback and happy travels! 🚴♂️
Couldn’t rate the bike any better 👌
14 de novembro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
FINE
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6 de outubro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
Hi Selvameenakshi,
So we can work towards a solution for you, we have requested some more information such as your email, order ID and some more background regarding what's been going on in regards to the delays you are experiencing, this is so we quickly piece together the missing pieces of the puzzle and assist you as soon as possible.
But please rest assured, we are not in any way illegitimate and are a registered business based in Sydney. As soon as you are able to provide us with some more information someone will reach out to you and take care of any complications. We apologize for the delays, but we hope you can understand that due to mass order volumes our team in the warehouse may be struggling to get everyone's orders out on time. Alternatively if you would prefer, please feel free to open a ticket with us via our help centre https://support.bicyclesonline.com.au/support/tickets/new and one of our agents will be able to assist you.
Kind regards,
Bicycles Online
Don't do it
Don't do it. Yes the prices are cheap but try getting your bike serviced. No shop wants to touch them. And as for some help about which dropper post would fit my son's $2000 Marin Hawk Hill Jnr. Forget about it. No response. Do yourself a favour and buy something a little more expensive from your local dealer so they'll want to know you when you need servicing or upgrades.
17 de setembro de 2021
Opinião espontânea
Resposta da BikesOnline.com.au
Hi Harvey,
We apologies for the delayed response here. Unfortunately we can not control the decision of a bicycle shop to service your bike or not, fortunately though you can check out our nationwide service network which you can find here - https://support.bicyclesonline.com.au/support/solutions/articles/48000732390-national-service-network we can recommend Cycle Saviours who are now based in Wollstonecraft as they currently have service spots available to take care of you.
We can also see that one of our agents did respond to your ticket from over 1 year ago, have you made any contact since? If you would like one of our customer service team to reach out, please let me know and we will make sure someone gets in contact to assist you further. '
Kind regards,
Bicycles Online
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