Order #247351 ( September 28, 2026 ) I would give no stars if I could. This company is not in Australia and to return the product you have to pay international postage to Thailand. Then to add insu... Ver mais
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Our hand held bidet sets arrived promptly, and with a genuine effort at reduced packaging. They were easy to install, and have been in daily use since. The increased body comfort and hygiene are not... Ver mais
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A bidet was recommended to me a few months ago by a consultant in the Beacon. I had procrastinated on the idea for a long time and then I just went for it. I can’t recommend it enough. It’s an absol... Ver mais
The bidet supplied did not clean as expected, was expected to pay for return shipping to Thailand plus the $39 handling charge.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to The Bidet Company, where we redefine your bathroom experience with innovative and eco-friendly solutions. At The Bidet Company, we specialize in state-of-the-art bidet systems designed to provide unmatched cleanliness and comfort. Our products range from simple bidet attachments to advanced bidet seats, catering to diverse needs and preferences. What We Offer: Eco-Friendly Solutions: Reduce toilet paper use with our water-efficient bidets. Health & Hygiene: Enhanced personal hygiene with features like adjustable water temperature and pressure, warm air dry, and deodorizing functions. Comfort & Ease: User-friendly designs with remote control operation, heated seats, and night lights. Installation & Support: Easy DIY installation kits and a dedicated customer support team ready to assist you. What Sets Us Apart: Innovation: We stay at the forefront of bathroom technology, integrating features such as touchless operation and self-cleaning nozzles. Quality Assurance: Our products are rigorously tested for durability and performance, backed by a comprehensive warranty. Customer Satisfaction: We prioritize your satisfaction, offering a 30-day trial period and hassle-free returns. Community & Sustainability: Committed to sustainability, we support water conservation initiatives and community programs. Join Our Community: We value our customers’ feedback and invite you to share your experiences to help us serve you better. Follow us on social media for the latest updates and promotions, and join a community of users who choose smart, sustainable bathroom solutions. Need help choosing the right bidet for your home or have questions about installation? Our friendly team is just an email or click away. Contact us at theteam@customersupport,care or visit our website https://bidetspray.company for more information. Experience the future of bathroom hygiene with The Bidet Company - Where comfort meets sustainability.
Informações de contacto
Suite 2, 47 Moo 1, T.Nawoong, Meaung, 76000, Phetchaburi, Tailândia
- +66 098 391 3877
- theteam@customersupport.care
- bidetspray.company
3,1
Aceitável
24 opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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I would give no stars if I could
Order #247351 ( September 28, 2026 )
I would give no stars if I could. This company is not in Australia and to return the product you have to pay international postage to Thailand. Then to add insult to injury they charge a $40 processing fee on top!! I am in Qld Australia not NZ. I have added the order number and date in response to the below reply. I have been emailing my disappointment
7 de outubro de 2026
Opinião espontânea
Resposta da The Bidet Company
Hi Tracy,
We’ve checked our current and historical order records across our bidet websites, but we can’t find an order under the name Tracy Ann Ford.
We’re an international company, and most orders are sent from our central warehouse in Thailand by DHL. Our website lists the return address, who pays the return postage and any handling charge.
Please send your order confirmation through Trustpilot’s private Request information process so we can match your review to a purchase. Please don’t post any personal or payment details publicly.
The Team @ Bidet Company
The bidet supplied did not clean as…
The bidet supplied did not clean as expected, was expected to pay for return shipping to Thailand plus the $39 handling charge.
6 de outubro de 2026
Opinião espontânea
Resposta da The Bidet Company
Hi Craig,
We have checked our current and historical order records across all our international bidet websites and cannot locate an order under the name Craig Tomlinson. As this review is not linked to a verified order, we are currently unable to confirm the product purchase or return interaction described.
We are an international company and generally dispatch orders from our central warehouse in Thailand using DHL, providing the fastest delivery possible to customers worldwide. All applicable return details are clearly listed on our websites.
We invite you to provide your order number and supporting purchase details through Trustpilot’s private Request information process. This will allow us to verify whether the purchase was made from one of our websites.
The Team @ Bidet Company
Good product and good service
I bought a handheld bidet spray and I am very impressed. The attachment to my wall tap with the provided T junction was easy and the instructions were very good. I am a very low skill DIYer so I appreciated that the instructions didn’t assume a high level of knowledge.
I would have given 5 stars for my experience but for the fact the product and possibly company are in Thailand despite having an dot co dot nz website and this information is not disclosed. I would still have purchased the product if they had been transparent although I’m not sure if I’d be comfortable ordering a bidet toilet seat. When I send an email asking where they were located they were open about it being logistically and financially better to send from Thailand
8 de fevereiro de 2026
Opinião espontânea
Resposta da The Bidet Company
Hi Nicola, thank you for your thoughtful review. We’re glad the clear instructions made installing your handheld bidet straightforward. We also appreciate your candid feedback about the clarity of our shipping and business-location information; transparency matters, and we’ll share your comments with our team for review.
Great pressure
The bidet attachment arrived very quickly. The toilet had no tap on the wall (it was in the cistern) and the plumber drilled a hole at the top side of the tank to put the metal lead through. The bidet is great. The water pressure is pretty strong, even on the low setting.
23 de janeiro de 2026
Opinião espontânea
Resposta da The Bidet Company
Hi Sian, thank you for sharing your experience. We’re pleased your bidet arrived quickly and that your plumber found a suitable installation solution. We appreciate your feedback about the strong water pressure; please use the lowest comfortable setting and contact our support team if you need help adjusting the flow safely.
Good product
Good product, well made, works well with our existing toilet
6 de janeiro de 2026
Opinião espontânea
Resposta da The Bidet Company
Hi Monica, thank you for your kind feedback. We’re delighted your bidet is well made and works smoothly with your existing toilet. We really appreciate you taking the time to share your experience!
Thanks for the Prompt delivery
Thanks for the Prompt delivery. Firstly, I love the packaging as it is a fancy multipurpose- brilliant sustainable idea. The product is easy to assemble and we are enjoying it.
20 de outubro de 2025
Opinião espontânea
Resposta da The Bidet Company
Thank you for your lovely review. We’re delighted your order arrived promptly and that you appreciated the reusable packaging. It’s wonderful to hear the product was easy to assemble and that you’re enjoying it!
Excellent quality quality product works well
Excellent quality product works as expected no issues at all have ordered another one for 2nd toilet, and you can get left and right hand fittings
8 de agosto de 2025
Opinião espontânea
Resposta da The Bidet Company
Hi Trudy, thank you for your wonderful feedback and for ordering a second bidet. We’re pleased the quality meets your expectations and that the choice of left- and right-hand fittings proved useful. We really appreciate your continued support!
WOAH Nelly
WOAH Nelly! This bidet is amazing! I plumbed mine in myself, directly to the mains, cranked the thing to full noise the first time I used it... gave myself 120psi right up main street. It cleaned my bum and my tonsils. In my panic I fell forward and the resulting beam of water spewed forward without resistance. Now there is a clean spot on the bathroom ceiling.
6 de junho de 2025
Opinião espontânea
Resposta da The Bidet Company
Thank you for the memorable review! We’re glad you’re impressed with your bidet, though we definitely recommend starting on the lowest pressure setting and increasing it gently. If your household water pressure is unusually high, please consult a licensed plumber and contact our support team for guidance.
Tried to return the item and it was…too expensive to ship the return.
Tried to return the item and it was going to cost more than $160 to return the item to Thailand. Scam alert.
14 de janeiro de 2025
Opinião espontânea
Resposta da The Bidet Company
Thank you for raising your concerns. We’re sorry the return shipping costs came as an unwelcome surprise and that your experience left you feeling let down. We take feedback about the clarity and practicality of our returns process seriously. Please contact our customer support team with your order details so we can review what happened and discuss any available options.
Not even an Australian company
Not even an Australian company.
Cheap product and worse customer service.
My travel bidet stopped working after 8 months and about 5 times of usage. They said sorry no warranty. Terrible business
2 de março de 2025
Opinião espontânea
Resposta da The Bidet Company
Hi Mike, we’re sorry to hear your travel bidet stopped working and that you were disappointed with the support you received. Your concerns about product durability, warranty information, and how our business is presented deserve proper attention. Please contact our customer support team with your order details so we can review your case and the information you were given.
BAITING TACTICS
BAITING TACTICS - NOT STAINLESS STEEL - NOT FROM AUSTRALIA
Shipped from Thailand, the remittance slip states the value of the item is around $15 AUS.
After complaining back & forth & refusing to ship back to Thailand, they gave me a PO Box in Leichhardt NSW to return the item. However, they kept $29 of my refund (from $69) with the excuse of packaging costs etc and crap like that, stating it was a change of mind or no longer needed which none are true. The item is not made of Stainless Steel and definitely not from Australia. BUYER BEWARE - they will find a way to screw you over.
22 de janeiro de 2025
Opinião espontânea
Resposta da The Bidet Company
Hi Jessica, thank you for detailing your experience. We’re sorry the product description, shipping origin, return arrangements, and refund amount did not meet your expectations. We take concerns about product materials, location transparency, and refund deductions seriously. Please contact our customer support team with your order details so we can review the information provided and how your return was handled.
Great product, great quality and very easy to install
I ordered a 3 pack of these and they’re made of great quality material and work very well. Very easy to install and well packaged. I particularly like that you can control the flow to your desired pressure. Highly Recommend!
18 de janeiro de 2025
Opinião espontânea
Resposta da The Bidet Company
Hi Thomas, thank you for your fantastic recommendation. We’re delighted your three bidets were easy to install, well packaged, and made with materials that meet your expectations. It’s great to hear the adjustable flow helps you find the pressure that suits you best!
Support
I had a problem with the first delivery but happily a replacement was sent immediately . Thanks for your prompt support.
15 de janeiro de 2025
Opinião espontânea
Resposta da The Bidet Company
Hi Darryl, thank you for sharing your experience. We’re sorry your first delivery had an issue, but we’re pleased our team could arrange a replacement promptly. Your kind feedback about our support means a great deal to us!
They charge almost twice what others charge
They don’t show the brand until you receive it. Once you know the brand you can see that they charge almost double what it is elsewhere.
The fittings need to be changed to install it in Australia which is added expense.
Buy elsewhere
28 de novembro de 2024
Opinião espontânea
Resposta da The Bidet Company
Hi Liz, we’re sorry your experience left you disappointed. We appreciate your concerns about product-brand disclosure, pricing, and the additional fittings needed for installation in Australia. Please contact our customer support team with your order details so we can review the information provided and discuss your compatibility concerns.
Should of got one yrs ago my wife…
Should of got one yrs ago my wife suffers from server arthritis and this just makes life easier for her and it’s so easy to install yourself
28 de novembro de 2024
Opinião espontânea
Resposta da The Bidet Company
Hi Allan, thank you for sharing your experience. We’re delighted the bidet was easy to install and has made everyday life more comfortable for your wife. It means a great deal to hear our product is making a practical difference for your family.
Super fast delivery and items is in…
Super fast delivery and items is in great condition.
6 de novembro de 2024
Opinião espontânea
Resposta da The Bidet Company
Hi Michelle, thank you for your kind feedback. We’re delighted your order arrived quickly and in excellent condition. We really appreciate you taking the time to share your experience!
Resposta da The Bidet Company
Hi Rohan, thank you for your lovely review. We’re pleased your bidet was straightforward to install and is doing exactly what you need. We really appreciate your support!
I am a domestic user
I am a domestic user. The bidet toilet seat is working well. The water pressure at my residence is very high. It would be useful to know the maximum water pressure that the device can safely handle. It would be a good idea to indicate this in the supplied installation manual.
I want to purchase a spare bidet hose. This is the hose that connects the device to the water supply. The supplied hose, with a smaller diameter at the bidet end, is not available in Singapore. Therefore if this hose ruptures due to high pressure, I will have to buy a new bidet seat.
Would you please let me know the price of a bidet hose. Thank you.
28 de setembro de 2024
Opinião espontânea
Resposta da The Bidet Company
Hi Frederick, thank you for highlighting these important questions. We’re pleased your bidet seat is working well, and we take concerns about household water pressure and hose compatibility seriously. Please contact our customer support team with your model and installation details so we can help identify the correct specifications and replacement-hose options. If your water pressure is high or uncertain, please consult a licensed plumber before continuing to use the installation.
Excellent product and best price!
1 de julho de 2024
Opinião espontânea
Resposta da The Bidet Company
Hi Ukar, thank you for your great feedback. We’re delighted you’re pleased with the product and found it good value. We really appreciate your support!
Good product
Good product, hose is nice and long. Spray end is sturdy and there are no leaks. Was easy to install and arrived quickly. Customer service was good when I had a question about the dimensions of the product.
13 de julho de 2024
Opinião espontânea
Resposta da The Bidet Company
Hi Kelly, thank you for such a detailed review. We’re delighted the long hose, sturdy spray head, and leak-free installation have worked well for you. It’s also lovely to hear our customer service team could help with your questions about the product dimensions.
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