Binky Opiniões 33

Resposta da Binky

23/01/2026

Hi Olivia,

We are very sorry for your experience but this was not with Binkyshop.co.uk! Your son must have ordered his items from another retailer as we have no return or received any correspondence concerning this issue. If you are sure that your son has ordered from us please do contact us on hello@binkyshop.co.uk with details of this order and we will of course put this right.

Many thanks Binky

Resposta da Binky

8/12/2023

Dear Stefano,

You did not place the order with Binkyshop.co.uk. So your review is not valid, your review is also invalid because we are not a scam company therefore your comments are liable. What we are not is a charity, that's said we do donate well over 1% of our yearly revenue to registered children charities, and I suspect that the item you are discussing will also be donated to a charity.

Ms Jolanda Tirelli placed an order with us on the 11th November it was shipped that day Via DPD in good faith and in line with our T&C's to a cost in total to Binky Ltd £38 (not the £20 shipping she paid) I remind you of our T&C's which are available on our website at point of order & very easy to access. I have also reminded you of those T&C's throughout our communication:

'When shipping to Europe it is the consumers responsibility to pay any duty's or tax's due. If the shipment is returned to sender because duties are not paid, Binky Ltd will charge a reprocessing fee of £10 to take products back into stock and any duties to be paid before offering a refund.'

On the 16th November you contacted me on behalf of Ms Jolanda Tirelli, demanding a refund because Ms Jolanda Tirelli was unwilling to pay the duties due. I remind you of our T&C's above.

I investigated, and found that the Duties that were due where €36. I offered to support the situation by paying1/2 of this cost by offering a refund if you accepted the goods. A very kind offer in the circumstances, and well beyond what most businesses would offer.

This was not acceptable to you.

I again reminded you of the T&C's plus that if the product was damaged in transit due to the nature of this return, we would be unable to offer a refund.

This was not acceptable to you.

The duties were not paid & the parcel was returned to the UK.

When the parcel was returned for processing our fulfilment centre found: The parcel had been was opened by the Italian Customs team, and damaged because they got pen on the product.

Reminding you of our T&C's that if items are damaged and unsalable a refund will not be offered.

Again I stepped in and offered a reduced refund to cover the damage.

'However, as a gesture of good will, we will offer this item for sale as a damaged stock item with a 25% discount in the hope that someone will offer to purchase it. If not, it will be given to charity, we partner with the Toy Project who as a charity provide second hand toys to underprivileged children.'

I issued Ms Jolanda Tirelli the refund due minus 25% cost of the product, which was completely just and fair given it is damaged and not sellable at full cost.
Minus the processing fee which is very clear and available within our T&C's

This was not acceptable to you.

I remind you that to date we Binky Ltd has bought a product and sold with only a 45% margin, paid £38 in shipping and packing charges. Plus £10 in processing fee's and also processed the refund due for a product minus 25%.

We are out of pocket to the tune of far more the €18, because you and Ms Jolanda Tirelli were unwilling to pay duties set by the Italian government - not Binky Ltd. Or heed T&C's.

Ms Jolanda Tirelli is out of pocket because you where unwilling to accept an offer of support from a small independent business who has invested a huge about of care and time into your issue. Plus also lost revenue.

Therefore Stefano Vitali, I suggest that you take a long look at the way you have approached this situation. Rather than issuing liable statements and reviews on the internet.

I would also ask you to look at all the wonderful reviews we have received from very happy customers who have received their cherished purchases. Plus received the same careful & considerate customer service we have offered you and Ms Jolanda Tirelli throughout this process.

It was you whom refused our offer to pay half the duties due, a sum which was wholly the responsibility of Ms Jolanda Tirelli to pay.

Have a wonderful day!

Resposta da Binky

8/06/2023

Thank you Lindsey for your lovely review we really appreciate it and are very pleased you loved the products on offer! Very best Binky

Resposta da Binky

8/06/2023

Hi John, Thank you for your great review we really appreciate your support! Best wishes Binky

Resposta da Binky

Actualizada a 14/03/2023

Hi Ms Knight,

Many thanks for your previous 5 star review on Reviews.io, we really appreciate your support, as a small and new business they are essential. Especially ones that are based on our performance or the products we sell, not a review of a platform that will not let us stop sending out review emails.

Yesterday I responded to your 5 star review on Reviews.io apologising of the multiple emails you have received and also to explain we are working to streamline these emails, so many thanks for raising this on Trustpilot. As it seems Trustpilot will not let us stop sending reviews from their platform.

We are very sorry that the multiple emails you have received have caused you such anguish.

Best wishes
Binky

Resposta da Binky

10/03/2023

Thank you so much for your fabulous review, we're so happy you enjoyed our store and also the doll you bought for your granddaughter! Very best Binky

Resposta da Binky

27/02/2023

Thank you so much for your wonderful review! As a new business its great to get this fabulous feedback! best wishes Binky

Resposta da Binky

27/02/2023

Thank you so much for your fantastic review, we're so pleased you loved our store! best wishes Binky

Resposta da Binky

8/06/2023

Hi Victoria, Thank you so much for your lovely review! We are so pleased you like our products and we could help you out. Best wishes Binky

Resposta da Binky

10/01/2023

Hi Joana, Thank you so much for you kind review, so happy we could help plus more than anything that you liked the toys! very best Binky

Resposta da Binky

Actualizada a 10/01/2023

Thank you so much for your amazing review! Im so pleased your gifts where so well received!

Resposta da Binky

10/01/2023

Hi Mhairi Thank you so much for your amazing review, so pleased we could help!

Resposta da Binky

10/01/2023

Hi Thank you so much for you lovely review!

Resposta da Binky

10/01/2023

Thank you, im so pleased you where happy with our service!

Resposta da Binky

10/01/2023

Thank you so much fro you lovely and kind review. Im so pleased your gifts where so well received! I hope you all had a fabulous Christmas!

Resposta da Binky

10/01/2023

Thank you os much for your lovely review!