Birchwood Motors Opiniões 

183
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressuris... Ver mais

Classificada 5 em 5 estrelas

Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Ver mais

Classificada 5 em 5 estrelas

Amazing experience with birchwood, from start to finish they was good a communication. Showed me the car had a test drive was very helpful. Would highly recommend and a big thank you to Sam who got ev... Ver mais

Classificada 5 em 5 estrelas

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto
  2. Concessionário de carros usados

Escrito pela empresa

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

183 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(183)

67 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Excellent Service all round

I saw a vehicle on the website and went to view it. I was able to test drive the car there and then. There were a couple of minor issues which I identified. Those were sorted to include brand new rear discs and pads and the vehicle was serviced. All round the service from Alex was excellent and I am very happy with my purchase, which was seamless. Also what I liked was there was no hard sell and I wasn’t pounced by a member of staff as soon as I set foot on the forecourt. I was free to wander and browse their stock. Would definitely take a look at their stock next time I come to change.

7 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Whilst in the middle negotiating a…

Whilst in the middle negotiating a prospective purchase, the plug was pulled on me by them. No notification to me of such ,I found out that the purchase price had been hiked up 600 pounds by revisiting the web page. I would have expected notification of this, but to keep me out the way this is what they did.
Customer service and respect is lacking
Be careful of negotiating with them.

11 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service!

Initially only looking to purchase one car but we ended up buying two! The process was seamless from start to finish! We did have 1 or 2 problems but this was dealt with so quickly and professionally by Alex who kept us updated along the way. Alex was super helpful and knowledgable. Would definitely recommend and will be back in the future.

12 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good

Staff professional and well informed. Everything done in a speedy and efficient manner, no false promises or pressurised sales tactics. Vehicle purchased at a fair price and in excellent condition.
Would recommend and will be returning in future.

1 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Bought a Toyota Hilux from Birchwood…

Bought a Toyota Hilux from Birchwood motors and I have got to say I have received a 1st class service from them from start to finish
Very pleasant and helpful staff that go out of their way to help
Thanks will definitely use these guys in the future

2 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Experience

Experience of buying a car from Birchwood Motors was quick and simple. Alex was helpful and the whole process couldn't have been easier.

13 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A very Professional and Friendly Service

I was fortunate in purchasing a very nice VW Golf and given a very reasonable price for my part exchange at Birchwood Motors; I also received a very friendly, helpful and professional service from Alex, he also sorted out all the documentation I required for the retention of my private registration plate, including the transfer of my plate to my new car and even provided me with my new private plates!

I would certainly recommend using this company when looking for a vehicle and I would definitely consider using them again in the future.

Thank you Alex

5 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Top Service.

Alex made the whole experience easy and smooth. Nothing was too much trouble for him and he gave us plenty of information. We had a small issue when the car was delivered, but having spoken to Alex about it, he rectified it straight away. I wouldn't hesitate to use them again.

25 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I got a great car exactly as…

I got a great car exactly as advertised.Alex and the team were very helpful throughout.

20 de fevereiro de 2025
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi Adam,

Thankyou for the kind words, over the moon to hear that you are pleased with your new vehicle.

Kind regards,
Alex
Birchwood Motors Ltd

Classificada 5 em 5 estrelas

Really friendly and professional

Really friendly and professional. Love my new car and everything explained clearly. Small windscreen issue dealt with quickly and paid for. Very pleased and would recommend Birchwood

19 de fevereiro de 2025
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi Collette,

Thankyou for this wonderful review, glad to hear how pleased you are with your new car. Was lovely meeting you and your family!

All the best,
Alex
Birchwood Motors Ltd

Classificada 5 em 5 estrelas

Great service by alex everything was…

Great service by alex everything was explained well .

21 de fevereiro de 2025
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi Jeffery,

Thank you so much for the kind words, hope you are enjoying your outlander!

All the best,
Alex
Birchwood Motors Ltd

Classificada 5 em 5 estrelas

Alex was a great help in the purchase…

Alex was a great help in the purchase of my new car and they gave me a very reasonable PX value that beat sites like motorway and WBAC. Highly reccomend

26 de fevereiro de 2025
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi Ollie,

Thankyou for this review, we have very competitive part exchange prices. Very pleased to hear that we have beat prices of bigger companies.

Hopefully we see you again in the future!

Kind regards,
Alex
Birchwood Motors Ltd

Classificada 5 em 5 estrelas

Overall Great

Overall Great! I went to Birchwood to buy my first car. From the start they were responsive and helpful and booked me in to view a car within the day.

I spoke to both Morgan and Alex (who mostly handled the sale) and both were consistently helpful and friendly. I never felt pressured and they gave all the time and info and info I needed to make the decision.

The car was very reasonably priced for its age/condition, as was the other car from them I considered.

Once I decided to buy the process was smooth and well run. Before I bought, they MOT'd the car as it was approaching renewal date (which I appreciated) and they were really helpful with the car tax and paperwork for me on the day.

Overall, I'd really recommend Birchwood.

15 de fevereiro de 2025
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi David,

Wow, I am so pleased to hear about your experience. Buying your first car can be very tricky, super glad to hear that you felt comfortable in our hands throughout the whole process. Thankyou for choosing Birchwood for your first car and hopefully in the future your second or third car too!

Kind regards,
Alex
Birchwood Motors Ltd

Classificada 5 em 5 estrelas

Great buying experience

Alex was a pleasure to deal with, I liked the laid back atmosphere of Birchwood Motors, the car was immaculate and I would definitely use them again!

22 de fevereiro de 2025
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi Lisa,

Thankyou very much for the review, very happy to hear you were comfortable during your experience with us. Look forward to seeing you again in the future!

Thanks,
Alex
Birchwood Motors Ltd

Classificada 5 em 5 estrelas

Bought the car blind, everything was super

Bought the car blind, came in the condition it was advertised and everyone was super helpful. Especially Alex. Would recommend buying from again!

13 de fevereiro de 2025
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi Adam,

Thanks for this lovely review, buying a car blind can be very nerve racking. So glad to hear how pleased you are with it.

Thanks for choosing Birchwood Motors!

All the best,
Alex
Birchwood Motors Ltd

Classificada 5 em 5 estrelas

Fantastic Customer Service

Travelled for over 2 hours to view a Audi A4 Avant. Alex was fantastic at answering my questions and helping me reserve the car the day before visiting.
The car was fresh stock and required an MOT, Alex arranged for it to be MOT'D first thing ready for my arrival!
The car was lovely and Alex met us and was keen to help with questions bit left us alone for plenty of time to look over the car and it's documents.
I ended up buying the car, very happy with the vehicle and service!
Thank you Alex!

8 de fevereiro de 2025
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi Jacob,

I am extremely grateful for these kind words, thankyou for choosing Birchwood to supply your new Audi.

All the best,
Alex
Birchwood Motors Ltd

Classificada 5 em 5 estrelas

Recently bought my new car from…

Recently bought my new car from birchwood motors. The staff are brilliant and friendly. Alex was brilliant and kept in contact the whole way through. Their attention to detail is amazing. I love my new car. Thank you birchwood 😃

8 de fevereiro de 2025
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi Kelly,

Thanks a lot for the kind words, really pleased to hear how happy you are with your new vehicle. Hopefully we see you again in the future at some point!

All the best,
Alex
Birchwood Motors Ltd

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