Birchwood Motors Opiniões 

184
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressuris... Ver mais

Classificada 5 em 5 estrelas

Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Ver mais

Classificada 5 em 5 estrelas

Amazing experience with birchwood, from start to finish they was good a communication. Showed me the car had a test drive was very helpful. Would highly recommend and a big thank you to Sam who got ev... Ver mais

Classificada 5 em 5 estrelas

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto
  2. Concessionário de carros usados

Escrito pela empresa

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(184)

66 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Birchwood Motors

The guys were very pleasant & especially very helpful sorting out any issues I had transfering a private number from 1 vehicle to another

17 de fevereiro de 2024
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Hi Paul,

Glad we could assist you.

Kind Regards,

Birchwood Motors.

Classificada 5 em 5 estrelas

Great dealership!

Very friendly staff, not pushy about the sale and offer a genuine standard of service you'd look for. The cars there seem well looked after, good history, always clean, and good finance options available.

24 de fevereiro de 2024
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Appreciate the kind words Ryan,

All the best,

Birchwood Motors.

Classificada 5 em 5 estrelas

Great car , great service.

Me and my wife were so pleased with the care and professionalism alex showed to us all throughout us test driving the vehicles we were interested in with no hard sale pitch and no hassle . We are very happy with our lovely new car.

24 de fevereiro de 2024
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thankyou Mike, means a lot.

Glad to hear how happy you are with the car.

Kind Regards,

Alex

Classificada 5 em 5 estrelas

Alex was super helpful and kind…

Alex was super helpful and kind assisting me to part ex my vehicle and purchase my new Captur. Outstanding customer service from start to finish. Keep doing what you're doing Alex as you're doing it right.

17 de fevereiro de 2024
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thankyou for the review Caryss, glad you are happy with the car!

All the best, Alex.

Classificada 5 em 5 estrelas

Purchased a car from here.service was…

Purchased a car from here.service was absolutely amazing.had an issue with vehicle spoke with Alex and it's was sorted straight away with no hassle.couldnt be happier.will definitely be highly recommending them to everyone
Brilliant service
Thanks alex

9 de fevereiro de 2024
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thank you for that kind review, enjoy your new vehicle. All the best, Birchwood Motors

Classificada 5 em 5 estrelas

Great customer experience

Had a wonderful experience with Alex who was patient and helpful in assisting me and answering all my questions as well as getting me my dream car swiftly.I'm glad I chose Birchwood Motors.thank you

5 de fevereiro de 2024
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thank you for that kind review! All the best, Alex

Classificada 5 em 5 estrelas

Excellent Service and Car

Accurately marketed car, very attentive staff - Alex was excellent - sorted me the finance deal I needed in the short time frame and was kept abreast of progress at each stage by Alex. Picked up from the train station in my new car, checked it over (very much as described on the advert) took it for a test drive, tax sorted quickly by the team, papers signed and I was on my way as a happy customer. Highly recommend.

26 de janeiro de 2024
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thank you for the review Ross! I'm glad you had a great experience with us! All the best, Alex

Classificada 5 em 5 estrelas

Great customer service

I saw a very well presented Audi TT TFSI 2L Sport on AutoTrader, I made an email inquiry and was called back within a few hours. It was over a hundred miles away, so I requested a virtual tour of the car over WhatsApp, which Alex did straight away. I then put a deposit down and made arrangements to go and pick up the car out of hours. I was very grateful that they stayed open for me on a week night. The transaction was smooth and efficient. A few days later I discovered an issue with the center brake light, Alex offered the money for a replacement and fitting, and transferred it so that I wasn't out of pocket.

16 de janeiro de 2024
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thank you for that lovely review James. I'm glad you are happy with you're new car. All the best, Alex

Classificada 5 em 5 estrelas

Easy and quick way to buy a car

Saw the on auto trader phoned and ordered without viewing as I live in Liverpool but Morgan sent me a WhatsApp walking around that was just as good once delivery day was arranged alls I had to do was wait...from phone call to delivery 6 days now thats what I call service thanks to every at Birchwood.

16 de dezembro de 2023
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thank you for that lovely review Jason, I'm glad you are happy with you new car!
All the best,
Morgan

Classificada 5 em 5 estrelas

I would like to thank these guys

I would like to thank these guys
They are friendly, good to talk to, helpful, help you though every step intil you leave with your new car

Can’t thank these guys enough for what they have done

Quick service the car is ready for when you arrive to collect

Thank you again, hope to get something again in the future

Josh

11 de dezembro de 2023
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thanks for that review Josh, it is much appreciated. Best wishes,
Morgan,
Birchwood Motors

Classificada 5 em 5 estrelas

Thank you!

Can’t thank the boys at Birchwood enough for my experience at the dealership. Being left to wander around the cars before being approached my Oscar instantly put me at ease, something that didn’t happen at previously visited dealerships. His knowledge of cars helped guide me to make informed decisions, within my budget, and purchase my new car for my young family, which can often be daunting.

The time, both Morgan and Oscar, took to talk me through the process, help understand policies and even show me how to set up the Bluetooth helped to make something that I’ve usually found stressful, actually enjoyable. Thank you again both!

1 de dezembro de 2023
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thank you for that kind review Lauren. Best Wishes from Oscar & Morgan at Birchwood Motors!

Classificada 5 em 5 estrelas

Prompt and professional experience

Unfortunately after purchasing my Meriva there were some engine issues whilst under warranty. Staff at Birchwood were as disappointed as me and did their best to resolve this. Unfortunately they were unable to do so. Within 24hrs I received a full refund including the cost of any extras that left me out of pocket. Staff were very apologetic and so helpful i would highly recommend them. Issue was resolved promptly and professionally.

26 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Happened by chance to call in his…

Happened by chance to call in his dealership after seeing a car my wife had liked online ,a great experience from start to finish, Morgan was a pleasure to deal with ,none of that pushy salesman stuff ,I feel that his business will go from strength to strength and would certainly recommend him without hesitation

10 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you so much Morgan for the…

Thank you so much Morgan for the perfect car buying experience today. you listened, trusted, explained and did the deal with care and attention. I will highly recommend you to friends, family and colleagues. good luck with your venture. You will go a long way!

13 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service from Morgan!

Great service from Morgan, I will definitely be coming to Birchwood motors to get my next motor! Morgan gave me great advice on the car I purchased, need a car go to Birchwood motors!

3 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Possibly the best car buying experience I've ever had

Morgan is a fantastic guy to deal with, very honest and can't do enough to help and to give you confidence in your purchase. Bought a car that I'm very happy with. Morgan kindly had some work done to it for me prior to purchase and gave me a great price for my part ex. Will 100% be going back when the time comes to change the car again. Honestly can't recommend Birchwood Motors and Morgan enough!

14 de julho de 2022
Opinião espontânea
logótipo da Birchwood Motors

Resposta da Birchwood Motors

Thank you for that lovely review Nathan. I look forward to doing business again in the future!

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