Used bird brand green tea outside paint for our summer house. This is fantastic paint. It covers well, does not drip and is fast drying and very consistent. Excellent finish. Does need a good stir if... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
3rd time I've ordered from them, why? Spoke to their support/ sales the first time and got excellent advice and guidence on timber care and they never once pushed their products, I eventually bought a... Ver mais
A empresa respondeu
Unfortunately a couple of the tubs leaked in transit. Packing or rough handling? Birdbrand were very good, they advised me of the leaks even before the courier delivered the 'good' tubs, and have b... Ver mais
A empresa respondeu
Very good service one slight problem with order but soon sorted after phone call.
Informações sobre a empresa
Escrito pela empresa
R K & J Jones Limited is a family business operating at a 12 acre site close to Thetford in Norfolk, UK. We manufacture and distribute a wide range of building and decorating products under the name of Bird Brand (our family name) that goes back 6 generations. Our products are gaining a reputation for excellence in Garden centres, hardware stores, builders and decorating merchants throughout the UK, Ireland and other EU countries. Bird Brand has a wide spectrum of D I Y products such as Ecosote® which is an exclusive ground-breaking water based wood preserver and creosote replacement that is economical, effective and completely safe. We also offer a niche range of rustic stains and coal tar coatings for period and specialist applications. We pride ourselves on providing a good customer experience, right the way from order and delivery to the satisfaction of applying the final product. Many of these products can only be obtained from Bird Brand. The company has recently invested with an additional 23,000 square feet of new warehousing and with other site improvements, the company is well placed to see continued growth and improve its capabilities. The Directors of the business are the four members of the Jones family and remain fully focused on delivering quality products and superior service for many more years to come.
Informações de contacto
Southery Road, Feltwell, Thetford, Norfolk, IP26 4EH, Thetford, Reino Unido
- 01842 828101
- websales@birdbrand.co.uk
- birdbrand.co.uk
4,5
Excelente
93 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Paintastic
Great product. Colour is amazing, just what I was looking for. Can't wait to paint my fence this weekend 🙂 Shout out to #farmhouseinthefens for the post on Instagram.
5 de junho de 2025
Resposta da Bird Brand
Thank you Linda! That is great to read and share with others. Will check out your IG! Much appreciated and hope it all went well!
it took 10 days to get the delivery!
30 de maio de 2025
Resposta da Bird Brand
Hi Russell, sorry for the low score! We delivered your drum on our own van as you are in our catchment each Friday. You ordered Friday 23rd May and we delivered to your site the following Friday 30th, so that is 5 days minus a 1 bank holiday that is 4 working days! I know you called to say you couldn't find the delivery (we got a signature), so maybe that is why you say 10 days! Perhaps it's unfair that we only receive 2 stars. Thanks anyhow!
Good communication
Good communication from ordering to delivery, packaged very well and correct product, which worked really well to remove mould from fence panels. The only negative is the postage was the same price as products ordered, which made it an expensive buy, but would use company again.
7 de maio de 2025
Resposta da Bird Brand
Thanks Elaine, that is great. Yes, parcels with liquids seem really expensive :( but thank you for a kind review.
Resposta da Bird Brand
No worries, thanks Beth. Pleased we could get it to you for the weekend and we appreciate the review.
Fast well packaged delivery
Fast well packaged delivery. HIGH QUALITY TREATMNT, WOULD NOT USE ANYTHING ELSE ON A LOG CABIN
28 de abril de 2025
Resposta da Bird Brand
Thanks Julian, that is excellent to read. Thanks again!
Fast prompt delivery
28 de abril de 2025
Resposta da Bird Brand
No problem, thank you for your order and kind review!
Easy to apply and finished article was…
Easy to apply and finished article was good
31 de março de 2025
Resposta da Bird Brand
Thanks Bob, it is much appreciated!!
First class service and product
Website easy to use, product does what it says on the tin!
Great customer service when I rang with a query.
4 de abril de 2025
Resposta da Bird Brand
Thanks Michael, your review means a lot. Cheers.
Great service
Great service, prompt delivery. Thanks for advice regarding pre-use and in use mixing. Very helpful. Does exactly what it says on the tin.
29 de março de 2025
Resposta da Bird Brand
Thank you John! It was great that you saw the advice about mixing and pouring for best results. Thanks for taking the time to share your review.
A good product but service was not…
A good product but service was not good…first order arrived damaged, the stain pot was split and leaked in the box,not well packaged,after complaining they sent out new ones but the communication was terrible, no personal emails,no name on the emails and no apologies for the damaged goods…like I say good product but customer service is shocking…..
7 de março de 2025
Resposta da Bird Brand
Thanks for sharing Kevin, yes sadly, buckets of liquid don't always get to their destination despite our best efforts! Our online chat and telephone lines are always manned during office hours to sort anything out. I can see replacement buckets of silver birch paint were sent out as standard. I am sorry your experience wasn't as good as we'd all liked though! Thanks.
Your shipper let you down
Your shipper let you down. It was not next day it was the day after. I did not receive any reason from them for the delay.
14 de março de 2025
Resposta da Bird Brand
Thanks for sharing. Yes, I can see that our parcel company collected on the 17th and should have delivered the next day. Apologies that it came a day later.
Does what it says on the tin.
Does what it says on the tin.
No complaints from me .
12 de março de 2025
Resposta da Bird Brand
Many thanks for your review. That is great to hear!
Great delivery experience
I ordered 3 x 5litre timber treatments from Bird Brand. Delivery was prompt & my order arrived well packed in a very strong box marked "Fragile".
7 de março de 2025
Resposta da Bird Brand
That is great. We appreciate you sharing your experience!
Easy to purchase and reliable delivery
13 de março de 2025
Resposta da Bird Brand
Thank you for your review, that is great to know!
Resposta da Bird Brand
Thanks Steve! :)
exelend service from order to delivery
7 de março de 2025
Resposta da Bird Brand
Great to hear, thank you for sharing.
Resposta da Bird Brand
Thank you for sharing your experience and order!
Great Service
Quick response. Excellently packaged. The Clear Lamp Oil is a great product that burns well, with no discernible odour and no smoking - ideal for using indoors.
6 de janeiro de 2025
Resposta da Bird Brand
Thank you Andy, great feedback and much appreciated!
Resposta da Bird Brand
Great to hear, thank you!
Repeat order
Order despatched within two days. Courier company (APC) could not be faulted.
9 de dezembro de 2024
Resposta da Bird Brand
Many thanks for your review! That is really helpful and good to hear how it went.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.