Birmingham City Council Opiniões 

Was on the telephone to the council tax department for 2 solid hours yesterday.Got cut off 3 times by the auomated system everytime an advisor tried to take personal details. An advisor stated that he couldnt confirm or deny that there was a problem with the automated system. Eventually I got cut off from the 4th advisor. I sincerely hope that the change in details was implemented this time but sadly I suspect maybe not. No wonder this council is in a dire financial mess.

Second city housing are the biggest joke going lack of trust with management lack confidence and lack of personal responsibility and all the workers that go around fixing the problems I been in a a property run by these clowns last 5 years with nothing but problems and when you do report the issues take months on end to fix or they say you havnt report it ! When you did years ago the attitude from workers stinks they are very rude they make sexual harassment and comments to clients and yet they aloud to still work for the company so many issues I have these it’s a joke no wonder they going bankrupt because they don’t care about clients problems they care about is the money or lack of it I can not believe me and my family been treated like dogs in cold Damp flat by these clowns my children got sick and breathing issues due to damp and mould my pets had to be put to sleep again due to on going home conditions and issues are still on going so I would think twice about joining second city because you be treated like animals hopefully me and my family can move out and go court for compensation this had unpacked me my family health and my animals this review been hard to share but I don’t want people go though what I have many thanks to you guys

The worst run council on the planet.

Haven't had a bin collections for 3 weeks.

Roads are in an absolute state

It's all good though, the council wasted millions of pounds on. the commonwealth athletic village that'll never ever be used again.

Complete and utter shambles

Utterly Useless.

Robots on the phone and cant even get a person to pick it up. They need to bring back a bit of humanity to these places.

Tried to phone to tell them we had sold my bereaved mothers house. Took ages to answer. Then line was awful, asked them to ring back since if I rang back it would take me ages to get through. was told they couldn't ring back. what sort of system in the modern world cant do that . completely hopeless. Couldn't tell them of the sale of house over email as no email contact provided. Did not want to create an account and give them lots of my information simply to tell them about the sale of a house.

We're in serious trouble and highly stressed with a repossession order in place and bailiffs due.

Brenda got back to me from Birmingham city Council.
Tel: 0121 303 5070
Mobile: 07708289430
brenda.spencer at Birmingham city Council.
Private Tenancy Officer
Private Rented Service
City Operations Directorate

She was great over the phone.
Told me that she's going for breakfast "if that's okay" then I'll get back to you.

That was 2 days ago.

Cut me off completely.

Just terrible terrible people.
Heartless heartless.

Brilliant actors.
Terrible people

Needed a disabled parking bay, Alex (technical officer) was very helpful and informative. Updated me accordingly. Thanks for all your help.

You should be ashamed for employing cowboys to carry out your repairs to customers properties. Equans are costing you hundreds of thousands of pounds in damage to properties due to the lack of either knowledge or ability to carry out certain repairs especially capital investment after flooding a residential tower block by bodging a mains water supply pipe which in tern blew and flooded 7 floors and cost thousands in damage

Tax rises and further cuts to children's services, what's next Birmingham - can you stoop any lower?

I would not even give this failing local authority 1 star, they have been persitantly failing the residents of Birmingham for the past 20 years, residents are sick and tierd of these appling services which are getting bad to worse and have been cut to the bone due to failing and poor management from leadership who are paid huge amounts but have failed to deliver, it's the vulnerable and people at bottom scale who have to pay the price, persistant issues with refuse collection as bin men on strike for the past several weeks and no contingency plan in place and surprisingly council tax ever increasing in extortionate amounts each year and going through the roof, A FALING LOCAL AUTHORITY NOT FIT FOR PURPOSE, LEADERSHIP SHOULD BE ASHMED OF THEMSELVES AND RESIGN AND PAY BACK ..

Been homeless since Feb 2024,got placed in a hostel on now called the roughest Road in Birmingham, I have a 3year old who's on middle rate Disability, I'm in a closed room at the top of the building (the attiç), my son doesn't understand danger and has water sensory so he only has baths daily but not available in this place,I have to pay taxi's very regularly because he doesn't like to travel on buses, all of my commitments are 2 buses away. I've had the local MP involved and nothing got solved,my health visitor has been a great help and see's me regularly as my mental health and depression isn't great, my family have to listen to me on my dark days when I'm emotional as they are my best support.i honestly feel like we been placed and left but yet I have seen families come and go before me.i just want my son to have his own room and for me to get space.

If I could give zero stars, I would. I’ve been waiting over a year for a replacement bin despite sending numerous emails and making countless phone calls. Each time, I’m told it will take a couple of months, but here we are, over a year later. Why am I paying taxes for such poor service?

I wish I can give them minus stars. Unable to issue clean air refund even though my wife accidentally and wrongly paid without realising that she never entered the clean air zone.
Spammers

if I could give zero or even minus........
What a disgrace of a council. CAZ, LTN's, Bankruptcy, striking workers, empty cycle lanes, oppressive parking restrictions, uncollected waste, constantly increasing council taxes and the list goes on.

The housing officers are a absolute disgrace and not qualified, constantly lied.

Had issue with in effect non MOT and tax vehicles parked on pavement.used Birmingham Brum account fowwed their link to find took to DVLA site,put vehicles info in asked for postcode then just tooke back to council site.complained all I received was the same link.Spoke to operative who claimed had reported to DVLA asked for reference number told to call DVLA tomorrow .Put in complaint nothing done contacted local labour councillor Forsyth, basically got same response if it was not for the local police nothing would of been done about it .The council is a absolute joke along with the councillors items time non of them really any knowledge at all yet want 10% rise in community services for doing nothing .Has to be the worse council in the country

Cancelled my housing application INSTANTLY last year for not having our birth certificates on the application even though they already hold my identification on file for being a CURRENT TENANT. This application was submitted April 2024 for a transfer due to medical needs and overcrowding. They did not follow due process and seek this documentation or look that I’m already a tenant and it was on file! ( I had actually re applied for birth certificates and upon receiving in post was going to upload them just incase this problem was going to occur) but they didn’t even give me any grace not even 3 days or so to upload it. Application submitted in April 2024, only to be instantly cancelled come September 2024 when they reviewed it.

I am physically and mentally disabled and this is how they treat you.

Also told in march 2024 that I needed to wait for occupational therapy assessment regarding the deterioration of my health in my current home and that I couldn’t refer myself for an appointment and just had to wait for it to be flagged up via my housing application where they will see I have medical needs and hey will book me one. 100% FALSE.

After re submitting another application approximately September/October 2024 it has been picked up 21st January 2025 they have asked for me to fill in an occupational assessment which has a waiting time of approximately 4 months! So they have ultimately delayed my occupational assessment since I first asked the occupational team in March 2024 by over 10 months and now a further 4/5 months after me now having to fill in this online form!

Thanks JANINE COLEY in the occupational therapy team for giving me false information and completely setting me back with my medical needs assessed which overall delays my medical points being added for banding my application!

Also they have NOW sought extra documentation BEFORE cancelling my application. Why follow due process now and not the first time?? They are now seeking medical information I have already given them and financial statements I have already given them. When I want to talk to ‘M George’ for the housing team 01213037410 it is ALL automated and does not give you the option to speak with a human. They have put a deadline on this documentation they have requested KNOWING FULL WELL this out of my control as the GP practice may delay and exceed the deadline. I would like to explain this to a HUMAN or the supposed ‘M George’ housing officer before they decide to cancel my SECOND application.

I wouldn’t mind but I only need a transfer! It didn’t used to be like this, I have a two bedroom property that a family could take as I need 3 bed yet they push us current tenants in the waiting line and treated as a new applicant. Which brainbox at the council thought collating new and current tenants would be a great efficient way of dealing with the current housing crisis?

If you are instantly cancelling people’s applications rather than giving them a 30 days (or even ONE DAY) grace period to collect any additional documents which is creating more work for yourselves at BCC, as well as us tenants, no wonder you are receiving over 500 applications a week!

In 2024 I called and managed to get through to someone who heard me crying on the phone and he clearly didn’t know how to deal with it and empathised with the situation calling BCC “cold hearted” that they work this way.

THAT IS YOUR OWN EMPLOYEE! They agree!

It’s not efficient,
It doesn’t work,
It’s designed to fail,

BRING BACK HUMANS AND ‘EFF’ AI ROBOTS!!!!!!

All they care about is filling up there own pockets; they don’t care if you starve and on UC as long as they are nabbing money from you, its like all councils really

I attempted to pay for parking in the city centre one evening. The parking machine took £2, and did not register the money or allow me to eject it. I ended up paying on the Ringo App but unfortunately it used my last parking address, so I ended up getting a parking ticket. Tried to challenge it, and they advised that there was no record of the machine not working and no extra money in it. Thieves I wonder ? And as I selected the wrong parking address the fine was payable. What kind of unreasonable idiot couldn't piece all of this together and see everything was done in good faith. Pathetic. Would like to see a freedom of information request to see how much surplus money is collected from faulty parking machines...

Just seen the ITV News re “Sonia and her grandchildren’s plight” how disgusting you people are at leaving them to rot and not apologising once exposed. Your salaries are being paid by the tax payer. Whoever is responsible for this and your attitudes there, you should be ashamed. You should be sacked.