Bitiba offers a wide range of products and is definitely the best value for money; plus, the rewards scheme means you can earn extra money off your order. I'm a long-standing and very happy customer.... Ver mais
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DO NOT TRUST! Order never came and no response despite multiple attempt to reach out! In short, ordered almost a month ago now. DHL ecommerce (NOT DHL!) delivered it to a completely different a... Ver mais
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Bitiba deal with my Order quickly and if there is a problem Customer Service on Phone are helpful The Prices at Bitiba are areas cheaper than some other companies especially if u do repeat orders a... Ver mais
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Good website offering lots of products. Our dog's food is the cheapest on here and with the subscribe and save its even better value. Good customer service and quick delivery. Never had any proble... Ver mais
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Informações sobre a empresa
Escrito pela empresa
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Informações de contacto
Estados Unidos da América
- bitiba.co.uk
4,1
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Order my pets food on subscription
Order my pets food on subscription. Always reliable and price it good. Any mistakes have always been rectified quickly .
10 de março de 2026
Opinião espontânea
Resposta da Bitiba
Really lovely to read your feedback, Nannette.
I’m so pleased to hear your subscription orders keep things easy and reliable for you — and it’s great to know that when something hasn’t gone quite right, our team could sort it promptly.
Thanks for putting your trust in us and for taking a moment to share your experience.
Team bitiba
The orders arrive promptly
The orders arrive promptly, the sell great products and their discount scheme works well. They need to change the courier they use as the delivery service isn’t good
6 de março de 2026
Opinião espontânea
Resposta da Bitiba
Hilary, thank you for sharing your thoughts with us.
I’m glad the products, prices, and discounts are working well for you, and it means a lot that your orders are arriving promptly.
I truly appreciate your honest note about the courier service too — feedback like yours helps us focus on where improvements are needed.
Team bitiba
Bitiba have always kept prices lower…
Bitiba have always kept prices lower than most to enable me to keep my subscription active.
Emails are sent when the product is due and I am kept aware of delivery times.
Thank you
13 de março de 2026
Opinião espontânea
Resposta da Bitiba
Wendy, your kind words really brightened our day.
I’m delighted to hear the prices and subscription reminders help keep things running smoothly for you, and that you always feel informed about your deliveries.
Thank you for sticking with us and for taking the time to leave such a warm review.
Team bitiba
Good value and range of products
Good value and range of products. We get cat litter on a regular delivery to ensure we don’t run out. Notifications are good and delivery always as expected.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
It’s lovely to hear that you’re finding value in both our pricing and our regular delivery service, Abbi.
I’m especially pleased the notifications and timings have been serving you well — keeping things smooth and hassle‑free is exactly what I aim for.
Thanks for being with us.
Team bitiba
Good company with good prices
Good company with good prices.
Don't always have what's needed.
4 de março de 2026
Opinião espontânea
Resposta da Bitiba
Ruth, thank you for your kind words about our pricing and overall service.
I appreciate you pointing out that not everything is always available — feedback like yours helps us continue improving our selection.
Your support is truly valued.
Team bitiba
Great service and great prices
9 de março de 2026
Opinião espontânea
Resposta da Bitiba
Lovely to hear, Mariana — thank you for taking a moment to share this!
It’s great to know our service and prices are hitting the mark for you.
Your support really means a lot and helps others discover us too.
Warm regards,
Team bitiba
Used Bitiba many times
I have used Bitiba many times for cat food. Usually the order is dispatched and delivered very quickly. The most recent took about five days from ordering to receiving, which is longer than usual but OK.
Their prices are mostly reasonable if you order enough for free shipping, but they are not always the cheapest.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
Thanks so much for taking the time to share your experience with us. I’m really glad to hear that you’ve chosen bitiba repeatedly for your cat supplies.
I noticed your review is from a couple of days ago, so thanks for your patience while I get back to you. I’m pleased your orders usually reach you quickly, though I completely understand that the recent five‑day wait felt a bit longer than what you’re used to.
It means a lot that you still find value in our prices when ordering enough for free delivery — your honest feedback helps us improve.
Thank you again for your trust and for spreading the word.
Team bitiba
Always pleased with my delivery from…
Always pleased with my delivery from Bitiba, prompt service a reliable company
25 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
It’s wonderful to hear how reliably your deliveries have arrived—thank you both for taking the time to share this.
Knowing you can count on us really does mean a lot.
Team bitiba
Time wasters, would rather pay more for less "scammy" website.
Was skeptical. Tried buying some cat food from them, but they don't allow it unless you sign up to recieving loads of marketing crap from them. They pretend you can, but, final order button always fails and says you need an account .. just massive time wasters.
1 de março de 2026
Opinião espontânea
Resposta da Bitiba
Hi Tom,
Thanks for taking the time to share this, and I’m really sorry to hear about the frustrating experience you’ve had on our site.
What you have reported is very odd and, please let me reassure you, that is something that cannot and is not enforced as part of our operations.
As I haven’t been able to find any account details under your name, I’m not able to check what happened on your specific attempt. With your kind help, it would be great if you could allow us to check and investigate: please drop us a quick message via our contact form and mention your review here, and we’ll gladly look into this in detail for you.
Your feedback is really valuable, and I’d genuinely like to help sort this out so you can shop without any hassle.
Team bitiba
Excellent service
Excellent service, easy to order and quick delivery
19 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
Theresa, your kind words about the straightforward ordering and fast delivery are truly appreciated.
I’m delighted the whole experience felt easy from start to finish.
Team bitiba
Would recommend
Have used this company for years. Great value. Always pleased with goods and service.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
Lesley, it’s lovely to hear you’ve been shopping with us for so long.
Thank you for your continued trust—your loyalty and recommendation really do make a difference.
Team bitiba
Easiest way to get pet food…
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked if they could just suspend my account temporarily, which they did - no hassle, no faffing about. And now we do have another pup, I simply resumed ordering from them. Simple as that. The dog food is delivered to my door, so no lugging loads of heavy cans from the shops! The selection of their products is so vast, they dont just do dog supplies, so you're bound to find the ideal thing for your fur babies.
24 de janeiro de 2026
Opinião espontânea
Resposta da Bitiba
What a lovely message to read, Alison.
It means a lot that you chose to return to us when welcoming your new pup into the family. I’m truly glad we could support you during a difficult moment and make things simple when you were ready to order again.
Thank you for the trust and the kind words — and give your new furry family member a cuddle from us.
Team bitiba
Orders completed in full.
I have been getting my cat food from Bitiba for a long time now. My orders are always fulfilled completely and delivered on time.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
Marie, thank you for sticking with us for so long.
It’s great to hear your cat food orders continue to arrive complete and on time — reliability is exactly what we aim for.
Really appreciate you taking a moment to share your experience.
Team bitiba
Reliable company for pet food
Reliable company for pet food. Send email to say when sending next bag of food. This allows you to change date if needed.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
Hi Collette, thanks so much for sharing your experience.
I’m delighted the reminder emails and delivery timing work well for you — making things flexible and predictable is a big priority for us.
Your trust genuinely means a lot.
Team bitiba
Good price and quick and efficient…
Good price and quick and efficient delivery
11 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
John, many thanks for your kind note.
It’s great to hear that both our prices and delivery service hit the mark for you. We really appreciate your support and feedback.
Team bitiba
Great service and product
Great service and product, only problem was that I couldn't see where to put discount code in when I ordered so paid full price
17 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
Sally, I’m really pleased the service and products were spot on for you.
Thank you for mentioning the discount code issue — I know how frustrating that can be.
If you ever run into this again, feel free to reach out and we’ll be happy to help.
Team bitiba
Resposta da Bitiba
Thank you for the recommendation, Mr Torlop.
It’s wonderful to hear everything went well with your Royal Canin order. Your support is much appreciated.
Team bitiba
Have been using this company for the past few years
Have been using this company for the last few years, very good with top quality products
21 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
Deborah, thank you for being with us for several years — that loyalty means a great deal.
I’m glad you continue to enjoy our service and product quality. Your feedback really encourages us.
Team bitiba
Wonderful service every time
My daughter had an assistance dog who is intolerant to chicken in any form so this food had been a godsend.
With this company's subscription service I am able to get food for a really good price and in a good time scale without worry. Evri delivers the parcel as per my instructions so as not to cause my daughter seizures every time so I am grateful for this too
11 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
Kim, your message was truly touching to read.
I’m so glad the subscription service has made things easier and more reliable for you, especially with your daughter’s assistance dog’s dietary needs.
It’s also great to hear Evri follow your delivery instructions carefully — that peace of mind really matters.
Thank you for sharing your experience and for trusting us.
Team bitiba
We've used Bitiba for several years now…
We've used Bitiba for several years now and always been very pleased with their excellent service and good communication - so 5 stars for that and thank you. However, the same cannot be said for their delivery company, Evri - often very poor, as others have said here. So only 1 star for them, and unfortunately their sloppy service can reflect on the overall experience with Bitiba. Maybe a change of courier needed?
3 de fevereiro de 2026
Opinião espontânea
Resposta da Bitiba
Thank you so much for sticking with us over the years — it genuinely means a lot. I’m really glad our service and communication continue to hit the mark for you.
Your feedback is very valuable, and it’s something we take seriously as we keep working on improving the whole journey from checkout to doorstep.
Thanks again for sharing your thoughts with us.
Team bitiba
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