The set came individually packed in little boxes which was different although maybe use one box with some nice paper. My wife loved the feel of the material and I loved seeing her wearing it. I... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Lovely website and easy to use. Great descriptions. Sizing is true to size. Beautifully made lingerie. Service and delivery absolutely first class. Placed two orders so far and will be returning.
A empresa respondeu
This company excels in customer service, speedy deliveries, very quick to answer emails, seamless returns.... they have it all & can’t be faulted in any way!! Well done Blackalice, keep up the good w... Ver mais
A empresa respondeu
Very happy with purchase, although I did have to return an Item because it ran too big for me. I was happy enough to return the item, I just found it was a bit of a hassle to do so. There was no... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
A wide range of sexy and erotic lingerie from top designers in the variety of sizes from XS to 3XL for curious couples who want to escape the dull, ordinary day-to-day humdrum of the post-honeymoon phase and bring the spark back in the bedroom, revitalise their relationship and have vivid, passionate nights.
Informações de contacto
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Reino Unido
- +448005200075
- contact@blackalice.co.uk
- blackalice.co.uk
4,8
Excelente
110 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The service provided is both excellent…
The service provided is both excellent and efficient, and the products are fantastic, much to my girlfriend's delight, all at prices that are fair. I've been a loyal customer for quite a while now, consistently satisfied with the merchandise.
24 de janeiro de 2026
Opinião espontânea
great products great service great value
7 de fevereiro de 2024
Accurate service
Service was prompt and accurate. Nice product and good quality.
19 de dezembro de 2023
Really beautiful and pretty lingerie…
Really beautiful and pretty lingerie which my wife loves, I bought it to replace a bra I had dyed blue in the wash... Doh. She loves it, says it fits perfectly, gives her the boost she wanted, says it is very comfy and loves the design. Good website, easy to order and arrived nicely packaged and promptly, well done and thanks
4 de outubro de 2023
Very good product
Very good product. Issue with order, our own fault for ordering wrong size, customer service very good and resolved the issue to a high level of satisfaction. Delivery prompt will use again.
28 de agosto de 2023
The very best on-line retailer
Obviously the quality of the items purchased. But also the speed of delivery.
The choice of items in your 'catalogue' is huge and surely accommodates every taste or whim.
19 de maio de 2023
Item never arrived
Item was supposed to be delivered in 2 working days; it’s now 8 working days later and the parcel is apparently on its way back to DPD. No contact, no item, no sign of a refund.
10 de janeiro de 2023
Resposta da Black Alice Lingerie
We are deeply sorry to hear that your parcel has not been delivered as expected and that you have yet received any updates or a refund. We understand how frustrating and disappointing this must be for you, and we want to assure you that we take this matter very seriously.
We understand that receiving your purchase on time is important and that the delay in delivery has caused inconvenience. Unfortunately, as DPD is an independent service and Black Alice Lingerie cannot impact the service quality provided by DPD. It's completely out of our control, We do apologize for the inconvenience and disappointment this has caused, and we understand how disheartening this can be.
Please know that we are doing everything we can to rectify the situation, and we would like to take full responsibility for the delay in delivery.
Our customer service team is ready to assist and make it right. We value your patronage and apologize for any inconvenience this delay has caused. Your refund is on its way.
Resposta da Black Alice Lingerie
Thank you so much for taking the time to leave such a positive review! We are so glad to hear that you were satisfied with your purchase and that it met your expectations. We work hard to make sure that our customers are happy with the products they receive, so it is very rewarding to hear that we were able to do that for you. We truly appreciate your feedback and the support that you have given to us. It's always a pleasure to serve customers like you. Thanks again for choosing Black Alice and we hope to see you again soon!
Resposta da Black Alice Lingerie
Thank you so much for your kind words and for taking the time to leave a 5-star review. We are delighted to hear that you had a great experience with our customer service and that it exceeded your expectations. We take pride in providing excellent customer service and it is wonderful to know that it has made a positive impact on your experience with us. We are thrilled to know that you will be returning as a customer, it means a lot to us. We look forward to welcoming you back and assisting you with any future needs. Thank you for your support, it means the world to us!
Black basque with suspenders
Good value product - very pleased and used a lot! I would use this company again.
28 de julho de 2022
Resposta da Black Alice Lingerie
Thank you so much for leaving a 5-star review for one of our black basques! We are thrilled to hear that you are very pleased with the product and that it has been used extensively. We work hard to ensure that our products are of good quality and value, and it is great to know that we were able to meet your expectations.
We are so glad to hear that you will use our company again. Your continued support and loyalty are greatly appreciated, and we look forward to assisting you with any future needs. Thank you again for choosing Black Alice and for your kind words.
Very pleased with my purchase
Very pleased with my purchase. Fits very well and looks lovely. Arrived in discreet plain box so did not give away any secrets! Overall I am extremely happy.
6 de julho de 2022
Resposta da Black Alice Lingerie
Thank you so much for leaving such a thoughtful and kind 5-star review! We are overjoyed to hear that you are extremely happy with your purchase and that it fits well and looks lovely. We understand how important it is for our customers to feel comfortable and confident in their purchase, and it is wonderful to know that we were able to provide that for you.
We are particularly glad to hear that you appreciated the discreet packaging of your order, which provides you with peace of mind, it is important for us to make sure that our customers are satisfied with their purchase, and this is great feedback for us, it helps us to improve our services.
We truly appreciate your feedback and support; it means the world to us. Thank you for choosing Black Alice, and we hope to serve you again soon.
Delighted to do business again after…
Delighted to do business again after quite a while. Roza had been the desirable brand for the Lady in my life and this business has always impressed me with the range and very competitive prices. I will be back again soon.
31 de março de 2022
Resposta da Black Alice Lingerie
Thank you so much for your kind words and for taking the time to leave a 5-star review! We are thrilled to hear that you have been impressed with our range and competitive prices, and that your experience with our business has been positive. We are delighted to hear that you will be doing business with us again soon, it means a lot to us.
We're especially grateful for your loyalty, as you have returned to us after some time. It's a real pleasure to hear that Roza has been a desirable brand for the lady in your life and we are so happy that we could play a part in that.
We truly appreciate your feedback and support, it means the world to us. Thank you for choosing Black Alice and we hope to see you again soon.
My first purchase from Black Alice.
My first purchase from Black Alice.
Item exactly as described and arrived the following day. As a new customer, I was given a £10 discount voucher which was brilliant. The website is really good as well.
24 de março de 2022
Opinião espontânea
Resposta da Black Alice Lingerie
Thank you so much for your review and for choosing Black Alice for your first purchase! We are thrilled to hear that the item you received was exactly as described and that it arrived the following day. We work hard to ensure that our customers have a positive shopping experience with us, so it is great to know that we were able to meet your expectations.
We are glad to hear that you also appreciate our website, it's important to us to make the shopping experience as easy as possible.
We're particularly delighted to hear that as a new customer, you were able to take advantage of a £10 discount voucher. We are always happy to offer our customers discounts and promotions to make their experience with us even more enjoyable.
We value your support and we're honored to have you as our customer. Thank you for your kind words and we look forward to serving you again soon.
Great service
Really prompt quick service. The garment looks very nice and of good quality.
10 de março de 2022
Resposta da Black Alice Lingerie
Thank you so much for your kind words and for taking the time to leave a 5-star review. We are delighted to hear that you received prompt, quick service from us and that the garment looks very nice and of good quality. Providing great service is a top priority for us and we're glad to know that we have met your expectations.
We understand how important it is to have a good experience when shopping and that time is valuable, that's why we strive to make the process as smooth and efficient as possible. We are also glad to hear that the garment quality meet your satisfaction, it's important to us that our customers receive good quality products.
We truly appreciate your feedback and your support. Thank you for choosing Black Alice and we hope to have the pleasure of serving you again soon.
Great company, and highly recommended
This was my first transaction with Black Alice Lingerie, and I found all aspects of sales and delivery to be first rate.
I found just what I wanted in the online shop, and at a great price, whats not to like!
Will be back for more very soon, Would recommend to anyone.
9 de fevereiro de 2022
Resposta da Black Alice Lingerie
Thank you so much for taking the time to leave a 5-star review, we are thrilled to hear that your experience with Black Alice Lingerie was great and that you found just what you were looking for in our online shop at a great price. We are glad to know that you found our sales and delivery to be first rate, it's important for us to provide our customers with a great shopping experience.
We're particularly delighted to hear that you enjoyed your first transaction with us and that you will be back for more very soon. It's a real honor to hear that you would recommend us to anyone, it means a lot to us and help us to continue to improve our services.
We truly appreciate your feedback and your support, it means the world to us. Thank you for choosing Black Alice Lingerie, we hope to have the pleasure of serving you again soon.
Items were very nice indeed
Items were very nice indeed, postage was fast and efficient over the Christmas period. Customer services deserve special recognition for their help. Would recommend this company to new users.
11 de janeiro de 2022
Resposta da Black Alice Lingerie
Thank you for your kind words and 5-star review! We are delighted to hear that you found the items to be very nice and that the postage was fast and efficient, especially over the Christmas period. We appreciate you recognizing our customer service team's help and we're glad you would recommend us to new users. We value your support and look forward to serving you again.
Really quick service in time for…
Really quick service in time for Christmas !!!
29 de dezembro de 2021
Resposta da Black Alice Lingerie
Thank you so much for taking the time to leave a 5-star review and for choosing Black Alice Lingerie. We are thrilled to hear that you received really quick service in time for Christmas. We understand how important it is for our customers to receive their orders in a timely manner and we are so glad that we were able to meet your expectations.
We pride ourselves in providing fast and efficient service, especially during the holidays, We truly appreciate your support and feedback, it means the world to us. Thank you for choosing Black Alice Lingerie and we hope you had a wonderful Christmas!
Good products at decent prices and…
Good products at decent prices and rapid delivery.
29 de dezembro de 2021
Resposta da Black Alice Lingerie
Thank you for your review and for choosing Black Alice Lingerie. We are glad to hear that you were satisfied with the products you received and their prices, as well as the rapid delivery. We strive to provide good quality products at fair prices and efficient delivery, and it's great to know that we were able to meet your expectations.
We're sorry that you didn't give us a 5-star rating. While we are pleased that you had a positive experience with our products and service, we are always looking for ways to improve. We would appreciate if you could give us more insight into what you would have liked to see differently that would have resulted in a 5-star review.
We value your feedback and support, it means a lot to us. Thank you for choosing Black Alice Lingerie and we hope to have the opportunity to serve you again soon.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.