Blackbearfitness Opiniões 

529
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Found what I was looking for, ordered and paid without issue. Communication was solid. Delivered when they said it would. Happy with product and experience

Classificada 5 em 5 estrelas

Received our order over two delivery’s which was fine but was missing our bench that we ordered. I spoke with the team and they sincerely apologised even though it wasn’t their fault and sent a new on... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great customer service, high quality gym kit. Fast delivery all for £4.95 amazing. Leg extension/ curl machine arrived,it was extremely well packaged. Inside the packing crate everything was wrapped i... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered & collected a home gym set up recently, barbell, weight plates, crash mats & a squat rack, very happy with all & the squat rack was simple to put together. Everything is exceptionally priced... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista de equipamento fitness

Escrito pela empresa

Here at BlackBear Fitness we specialise in commercial and home gym fitness equipment. Our knowledge on our products gives us second to none experience in the advice we will be able to offer you in deciding what best suits your requirements. Whether you're on a tight budget and testing the fitness waters or you're looking to outfit a full state of the art training facility, we will go above and beyond to see you get exactly and more that you need from us. No pressure quotes and genuinely impartial advice is what we'll always offer, we're happy as long as you are happy. If we can strike some deals in the meantime, great. If we can't we just hope you learned something to make an informed decision down the line.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

529 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 48% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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4,2

Todas as opiniões

(529)

129 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very happy

I ordered 100 kg bumper plate set on Sunday evening and it was delivered to me on Tuesday afternoon. Good quality equipment and great customer service too.

30 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Guys

Second purchase I've made from Blackbear Fitness, and the second order was a larger order.

Ended up being split into 2 deliveries, and had a minor issue with one of the 2 deliveries, contacted the team and they got it sorted for me right away. Excellent customer service

5 de setembro de 2025
logótipo da Blackbearfitness

Resposta da Blackbearfitness

Hey Matthew

I'm glad we could fix that issue for you so quickly with the courier. We hope you enjoy your order.


Thanks
BlackBear

Classificada 5 em 5 estrelas

Great service!

Got a great set of adjustable dumbbells. Guidance from the owner was really helpful, always good to speak to an actual human who uses the kit and was handy in supplying the right product with quick service.

25 de setembro de 2025
Opinião espontânea
logótipo da Blackbearfitness

Resposta da Blackbearfitness

Thanks for your comments Mark.

I'm glad we were able to assist with your training needs.


Thanks
BlackBear

Classificada 4 em 5 estrelas

Poor communication and an item doesn't match the website.

EDIT: I have now received the cambered bar.

Whilst it took a while to get it, I did eventually receive good help in having it sent out. The equipment itself seems to be good quality (the cambered bar is actually a rival strength brand though, not their own).

At the moment I have only received one item that matches what I ordered. The change plates received don't match what are pictured on the website. The bumper plates look good, if a bit scuffed. I also ordered a cambered bar that has not been dispatched, and I have had no replies to any emails sent about this. I will gladly change my review of these issues are fixed, but at the moment I am not happy with much at all right now.

21 de setembro de 2025
logótipo da Blackbearfitness

Resposta da Blackbearfitness

Hi Daniel,

My apologies for the issues received, I can assure you as per our conversations we're chasing the 6ft barbell down. Once declared lost we can immediately re issue you a new one on a next day delivery. I do expect you to likely have the bar tomorrow or a new bar shipping to receive Tuesday.

The change plates we've come to a deal on where we've managed to agree to keep the plates in situ.

I'll come back to you tomorrow PM with the new tracking or hopefully the delivery information that the original bar has arrived!


Thanks
BlackBear

Classificada 5 em 5 estrelas

Purchased multiple items from Ant and…

Purchased multiple items from Ant and the team over the last 3 years. They always have a very quick turnaround on purchases as well. Equipment is also very good at very competitive rates which is a bonus.

1 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great equipment

My gym uses Black Bear plates and other equipment, and the quality and durability are excellent even under heavy use in a commercial setting. From what I’ve seen, they’re a dedicated family-run business that works incredibly hard to meet customer needs, offering personalised advice plus delivery and setup. Great company!

29 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Professionalism

Initially, I had put a low score due to a missing item.
Anthony was absolutely fantastic and contacted me out of hours to rectify the missing item and maintained professionalism from start to finish.

Received the missing item today.

Thank you.

10 de setembro de 2025
Classificada 2 em 5 estrelas

Poor delivery & communication service

I ordered a 10tier dumbbell rack with weights (1-10kg). The delivery was outsourced to Royal Mail, which meant there was no opportunity to arrange a phone call from the delivery driver to know what time this heavy item would be delivered. The item was being delivered to a new business of mine, which hasn’t yet opened and therefore I was working at the time at my current work place.
So I missed the first delivery attempt. Then the item was delivered to the wrong address.

Once I unboxed the delivery, I noticed that I had been given a pair of 7.5kg dumbbells rather than a pair of 7kg dumbbells.

Having ordered gym equipment from multiple different businesses over the last month, this was by far the least competent company. I had expected to receive a phone call or at least have email communication (not just an automated response email) to help arrange proper delivery.

Overall disappointed.

15 de setembro de 2025
logótipo da Blackbearfitness

Resposta da Blackbearfitness

Hi Darren,

I just left you a quick voicemail.

Thank you for your review. I have just checked the order and can confirm the following information:

You placed the order on 15th September @ 9:37am and you received a parcel force shipping notification the same day at 15:17pm. The delivery took place 2 working days later on the 18th, successfully signed for at the provided delivery address on the order you placed.

I'm sorry that this has felt like a negative experience, but as we've not received any correspondence before this review, we were unfortunately unable to fix any issues within a timely manner.

Without any communication, we were under the impression that it was shipped and delivered where it was requested, as per the order confirmation. The tracking details were provided to you the same day as your order meaning your delivery was trackable through the entire process.

If you did receive a set of 7.5kg hex by mistake, we can of course immediately swap them out.

My sincerest apologies again, I hope this helps, however, if you would like to discuss this further with a member of the BlackBear team, please contact us on 01733 602 409 or sales@blackbearfitness.co.uk.

Many Thanks
BlackBear Fitness

Classificada 5 em 5 estrelas

Had Anthony taking care of me today

Had Anthony taking care of me today. Fantastic customer service, he took the time to listen to my needs and advised me on some other bits of equipment just a great guy to talk to. Would definitely recommend, good prices and great equipment. Will be going back there in the future.

21 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID!!!

Placed order on a Friday morning, item advertised as in stock and 1-3 days express delivery…a week later no response from the company whatsoever, sent 3 emails, had to open a PayPal not received case…do NOT order from them- SAVE YOURSELF GRIEF and find a reputable company, AVOID these cowboys

12 de setembro de 2025
Classificada 4 em 5 estrelas

Might still be great as looked good…

Might still be great as looked good quality at a decent price but it hasn’t arrived yet and is late!

Update it has now arrived and is good quality. Swift response from the seller when problem identified. Thanks

9 de setembro de 2025
logótipo da Blackbearfitness

Resposta da Blackbearfitness

Hello Ryan,

Apologies for your 14kg kettlebell not arriving in the last couple days. I can see it was due on Wednesday 10th Sep with your resistance band, however it looks like the courier failed to deliver the kettlebell alongside the band you received.

Now we are aware your kettlebell is missing, we've shipped out a replacement today for delivery on Monday 15th September.
We could have gotten this to you much sooner - if in the future, you could kindly contact us on 01733 602 409 or sales@blackbearfitness.co.uk please to advise us something is possibly late.

Many Thanks
BlackBear Fitness

Classificada 5 em 5 estrelas

Black bear fitness shopping

Had Anthony taking care of me today. Fantastic customer service, just a super nice person to talk to who helped answer any question I had. Would definitely recommend, good prices, good service, just overall good experience.

11 de setembro de 2025
Opinião espontânea
logótipo da Blackbearfitness

Resposta da Blackbearfitness

Thank you Aadam for taking the time to leave us this nice review.

Thanks
BlackBear

Classificada 5 em 5 estrelas

Great service

Great service, competitive price and goods received 2 days after ordering.

Would use again.

3 de setembro de 2025
logótipo da Blackbearfitness

Resposta da Blackbearfitness

Hi Jon,

Many thanks for taking the time to leave us a review of the service you received.

We look forward to working together again.


Thanks
BlackBear

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