Blackmagic Design Opiniões 90

TrustScore: 2.5 em 5

2,6

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I don't know how it is in the paid version, but the free version is designed in the style of "why make it simple when it can be complicated"... Another major problem: inability to turn off power-inte... Ver mais

Classificada 1 em 5 estrelas

Free alternative this , free alternative that , honestly bro , trying to record a simple voiceover for a video has been the most time consuming frustrating thing ever , you’d think it’d be a simple pr... Ver mais

Classificada 5 em 5 estrelas

I have been a user of Blackmagic Design for years. Can't say enough good things about their products and support team. With a video production experience spanning 30 years+, I can honestly say Blackma... Ver mais

Classificada 1 em 5 estrelas

Support generally poor (the answer is nearly always to buy something newer) and brainwranglingly stupid design flaws - e.g., for Hyperdeck recorder you're forced to waste disk space by capturing 16 ch... Ver mais

Informações sobre a empresa

  1. Empresa de software
  2. Fornecedor de software

Informação fornecida por diversas fontes externas

Do you need help with your Blackmagic product? Here are a few resources that can help: Online Support Center - The Support section of the Blackmagic website contains FAQ and support notes for each product. You can also submit an email to our support...


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

90 opiniões

5 estrelas
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1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Poor Customer Service

I am impressed with Resolve and I wanted to do the right this and buy the studio version to support them. I went to buy from their website and it directed me to paypal. I dont remember my password for paypal as I never use it. I paid as a "Guest" but then there was some error and I got redirected back to Blackmagics web site. Stupid me tried again and the same thing happened. I then checked my bank account as sure enough I was charged twice but because of this error I still dont have a software key and a refund for the extra purchase. Paypal customer service was pretty good and basically said Blackmagic will have to cancel the payment on their side. Blackmagic customer service kept telling me it was a paypal problem and they'd refund me all my money. A week later I still dont have my money back. Black magic also tried to get me to buy from a "Reseller". Clicking on those links you get directed to production companies etc where it is even harder to buy Davici Studio. Total craziness!! I still want to buy their program but dont want to try again untill I get my original 2 purchases of almost $1000 canadian back. It just seems and feels like they really dont care. Very frustrating. All I was trying to do was do the right thing and buy their software instead of using it for free.

24 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Support - The Lack Thereof

You can download and use DaVinci Resolve for free. Instead, I purchased a copy for hundreds of dollars. Why? One reason was an expectation of getting support when I need it.

Today I found out that my expectation is not going to be met. Without getting too embroiled in the details, I will say that I wanted to know more - something, anything! - about the encoding option "Constant QP". There's a 4,000+ page reference manual for Resolve, but it says zilch about "Constant QP". "QP" doesn't even turn up in a search of the PDF. So I contacted Blackmagic Support.

The answer I got back defined what the letters stand for - Quantization Parameter - but included no information that would actually help me use it. Instead, I was directed to the Blackmagic Forums, a place where any moron can and does post incorrect information about Blackmagic products. To put it another way, instead of providing the needle I asked for, Support directed me to the haystack.

15 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Davinci Resolve is awesome.

Davinci Resolve is the best editing software in the market. It is second to none. I was a Premiere user and hated editing. With Davinci Resolve. I actually enjoy editing. Everything is works well. The learning curve is massive but I think it is worthwhile.

Black Magic Design is awesome and I love their product.

23 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

gpu troubles

free linux version on linux kubuntu doesn't work
unsupported gpu precessing mode, which can't be changed on the settings...

2 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

This (DaVinci Resolve 18 Studio) is a…

This (DaVinci Resolve 18 Studio) is a great application to use during your movie creations. Sure - it is hard to learn but the fruits you yield when you have is astounding.

I recently had a problem, where I couldn't locate my invoice, I asked about it and it got solved within the day.

Thank you very much and Janina and Sara that works in their Accounts EMEA-section was very patient with me. It got located and now everything is fine. Thank you very much, because it isn't "just" a great program - it seems to employ amazingly helpful people as well.

28 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Recieved great support over phone

Had a great experience with their support over phone. Very nice and helpful, unlike some "help yourself" companies. I use Davinci Resolve Studio for years now and never had any issues, neither on PC nor on my notebook. In my opinion the best editing software out there and I am glad they have a good support as well.

22 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

They have my $300, I have nothing!

16 May: Purchased Davinci Resolve via PayPal $295

16 May: Emailed BM advising I had not received the activation code.

18 May: Reply from Yasim Little at BM saying he had forwarded my complaint to the support team who would be in touch shortly.

20 May (today): I have not heard nothing from the company other than the above.

Subsequently, my complaint to PayPal Resolution Center was denied, something I apparently would not have known about had I not checked the website.

Case was closed in favor of the seller who had provided, quote-unquote, "valid proof of delivery."

None of this make any sense. I paid nearly $300 for software which I did not receive and would have no way of activating even it I had.

Terrible disrespect for a paying customer.

20 de maio de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

ATEM MINI PRO - NO SUPPORT

I have an ATEM MINI PRO that has a failed HDMI OUT port. I contacted them to see if anyone could repair it. They gave me an RMA and had me send it to them. They returned the unit to me 15 days later with ZERO communication and no repairs done. It's like they did not even look at the unit. The product is a decent product that meets my needs but support is nonexistent. Think of the ATEM's as disposable.

14 de maio de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Disgusting customer service

Horrible customer service, camera was bricked right after a firmware update and then sent it in for repair. $635 later they said it was a bad PCB and when asked what happened they said they don't know as they don't actually test the faulty part they just "attempt to narrow down what part might be faulty" (which makes me think they just keep trying parts until it starts working instead of looking for the actual root cause, meaning some other component could be the cause and it can fry the PCB all over again). They also tried to tell me that it happening after the firmware update is just coincidental (even though firmware can control power distribution and could have fried the board), but how could they know it was coincidental if they don't even test the board. When I get the repaired camera back I'm just going to sell it and never touch or recommend their products again.

2 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

absolute garbage.

absolute garbage.
this isn't a review of how trusty it is or something, it's about the software itself
it is the laggiest junk ever, i feel like cyberpunk 2077 would run better on a computer from like 2005, my pc cost 2k dollars from around 2020.
it's confusing, full of bugs, it's impacting how much time i'm putting into making my videos by a mile.
fix your stuff, then call yourself a video editing software company whatever whatever.
i'd rather use the trademarked filmora garbage than this.
i can't use slurs here, but if i would be able to i'd be a kid on xbox 360 after losing a cod game or something

19 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

wo sind die Länder?

Hier geht es um das Programm DaVinci Resolve.
Und was doof ist, ist das nachdem man alle daten angegeben hat und nur Land und Stadt fehlt, man KEINE LÄNDER auswählen kann und so sich das Programm gar nicht erst runter laden kann! Das einzige was dort steht ist "Wählen sie ihr Land". JA DAS WÜRDE ICH GERNE TUN, DU EBAY SHERLOCK!
Ich wäre hier noch viel ausfallender wenn Trustpilot das nicht verhindern würde!

13 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I own a BMPCC 4K which was a…

I own a BMPCC 4K which was a game-changing addition as a beginner in filming. It took time to learn all the ropes but I came out a proficient filmmaker! I would recommend BlackMagic Design products!!!!!

12 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Resolve is amazing

Resolve is amazing. It's like they ...listened... to users who were over Adobe's weak efforts to evolve in the market/cash grab every month.

Still rock After Effects here and there but this app replaces Premiere beautifully.

30 de agosto de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Their website makes it hard to tell if…

Their website makes it hard to tell if your payment went through or not, so I ended up paying twice by mistake. I reached out to customer service and they were not able to help. There has been one month and I still don't have the money back, not sure if I will get it.

24 de agosto de 2022
Opinião espontânea

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