Bladeandbutler Opiniões 

393
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service from start to finish. My global knives are better than new. I can’t recommend highly enough. Will use again without hesitation

Classificada 5 em 5 estrelas

Excellent service, had some vintage good quality knives I inherited from my Italian grandmothers house, been in storage for years, so pleased I found this site. Very easy process with Blade & Butler,... Ver mais

Classificada 5 em 5 estrelas

My knives - 2 Globals, 2 Zwillingen and A.N. Other - came back like new; not only sharpened but polished, reshaped, and - in the case of the Global - with the black hot-knives stain removed (thanks, t... Ver mais

Classificada 3 em 5 estrelas

Liked: quick turnaround, good delivery process, knives are nicely sharpened It was my Bad luck that I chose to use service just as they shut down for summer holidays! Slightly disappointed that... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de afiação
  2. Loja de facas

Escrito pela empresa

Knife sharpening by courier to foodies, home makers and households across the UK. Over 100 years of heritage. Fast, easy, affordable. Join the ever growing Blade & Butler family today!


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

393 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

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4,5

Todas as opiniões

(393)

12 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very simple process

Very simple process. Made my order, received packaging to send the knives. Returned within the week super sharp. Easy peasy lemon squeezy.

15 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Old knives now perform as new

Very pleased with my newly sharpened knives which, though well over 20 years old, now cut like new and this has saved me buying new ones. Also very impressed with the knife sharpener I purchased. An excellent investment all round.

21 de fevereiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Awful experience

Awful experience. They lost my knives via Hermes. Unclear customer journey on website means I have no insurance to cover my loss. Patronising and defensive customer service. Avoid.

20 de fevereiro de 2022
Opinião espontânea
logótipo da Bladeandbutler

Resposta da Bladeandbutler

HI Mark,

thank you for your feedback.

As you know we have been liaising with you privately regarding your incoming shipment.

You will be aware that Hermes have not lost your knives.

Your knives were delayed due to an outage at the National Hub affecting all retailers using Hermes.

Your knives were received by us and were sharpened free of charge.
We refunded you for your order in full.

We are always without exception, courteous, professional and helpful to our customers.

Kindest,
The Blade & Butler team.

Classificada 5 em 5 estrelas

Global knives - like new

Had 3 global knives, that I hadn't used in years, were extremely blunt, so had put them away. Decided to try getting them sharpened when the cheaper knives I had were becoming blunt and boy, why didnt I do this ages ago! Knives are like new, extremely sharp.
Used the "free" Hermes delivery option, took a total of 12 days from placing order to arriving back sharpened. So if you don't have spare knives to use while away, might be worth paying the extra for DPD or buy a knife from them when you order! The one I got sent for £8 was more than decent to use.

8 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service! Can't fault them, the process is super easy! My knives have come back super sharp and one of the knicks out of the end was removed sympathetically. Customer service responded really quickly to a question about dispatch, turns out I already had a dispatch email in my junk folder!

3 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome service

Very fast service, reasonable price and great results, will use again! My 12+ years Hattori Japanese Knives are like new

2 de fevereiro de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Smooth and drama-free experience

A smooth and drama-free experience. The knives are much improved but had a bit more of the tip taken off than I had hoped for, and the scratch marks on the sides could have been better polished out. But on the whole a good service and one I will use again.

2 de fevereiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Truly awful service

Truly awful service. Sent 5 japanese kitchen knives on 6 January. Chased on 16th as had not returned. apparently they were a delivery depot but since i have had no update on where they are despite much chasing. they are unresponsive to email and never pick up phone. would not use again

1 de fevereiro de 2022
Opinião espontânea
logótipo da Bladeandbutler

Resposta da Bladeandbutler

Dear Customer,

thank you for your feedback on a situation that is still on going and one that we have been helping you with.

We have been in constant communication with you since you first contacted us on this matter and have replied within hours to all of your emails. It would be great if you could reflect that in your feedback.

Hermes had a major incident at their national hub which has impacted all retailers across the country that use Hermes.

This has resulted in major delays to all incoming orders which chose Hermes as their shipper.

We received your knives and serviced them free of charge as we refunded you in full for your order.

Kindest,
The Blade & Butler Team

Classificada 5 em 5 estrelas

Brilliant job

Brilliant job, I’d say the edge on the Santoku knife is even better than when it was brand new. 5⭐️ All the way

6 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Treat yourself

Great service. It’s like getting a whole new set of knives. I had forgotten what a pleasure it is to cook with ultra-sharp knives

5 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant company

Brilliant company, not very often you get such good customer service, emailed with questions and very helpful, easy to order and knives exceptionally sharp... Very impressed

4 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

excellent service

Just had three knives sharpened. One japanese one with chunks out of it. All come back razor sharp...not so cheap if you opt for the fastest turnaround but can't fault the service or the end result.

12 de novembro de 2021
Opinião espontânea

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