Merchandise was not delivered
Resposta da BleauGenics
Hi Fernando,
We’re sorry to hear about your experience and understand how frustrating this must feel.
We were unable to locate any prior contact from you regarding this order and would have appreciated the opportunity to assist before a review was left.
After reviewing the shipment for Order #1905, the tracking (9400136106196358169983) confirms the package was successfully delivered on April 4th to the address provided at checkout.
Additionally, we took extra steps on our end by clearly marking the package with your hotel-specific delivery instructions (including visible labeling on the parcel itself) to help ensure it was routed correctly upon arrival.
As this delivery was made to a hotel, packages are often received and held by the front desk or receiving team, and retrieval typically requires coordination directly with the hotel staff.
We’re here to help. Please reach out to us at support@bleaugenics.com so we can work toward a resolution.
Best,
BleauGenics