Kylie made this incredibly easy and very streamlined. She replied to my emails quickly and intelligently. She kindly answered my ignorant questions with grace and patience. I'm just now unpa... Ver mais
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Leia as opiniões dos outros
My order was not delivered and its been 11 days since i placed the order. The customer support is asking to wait however UPS store says the package might have been lost.
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This has been a great service for about 10 projects I've done for clients. Every client has been incredibly happy with the final product. Shipping arrives fast. It does come in different shipments whi... Ver mais
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My entire experience with BLIKA was outstanding from start to finish. From the moment I first reached out, their team provided thoughtful, free guidance to help plan my project, followed by fast... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Blika Makes It Easy With decades of experience in cable railing accessories, BLIKA has provided DIY enthusiasts with top-quality tools and accessories for their cable railing projects.
Informações de contacto
Estados Unidos da América
- support@blikacablerailing.com
- blikacablerailing.com
4,0
Bom
26 opiniões
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da BLIKA
Dear Customer,
I am very sorry to hear that you had a hard time reaching us. We strive to provide timely support, and it seems we missed the mark this time.
I want to assure you that your return has been handled. We have sent an email confirming this action.
Please allow a few business days for the funds to appear. If you cannot find our email or if the funds haven't arrived, please update your ticket or contact us so we can assist you immediately.
Sincerely
BLIKA Support Team
All orders were deliver on time and it…
All orders were deliver on time and it work out
21 de novembro de 2025
Resposta da BLIKA
Hi Dear,
Thank you for the great feedback! We are thrilled to hear that your orders arrived on time and met your expectations. Punctuality is a top priority for us.
We look forward to serving you again in the future!
Best regards,
BLIKA Support Team
I had a great experience with Blika
I had a great experience with Blika. Communication was prompt and accurate. The pricing was excellent and the quality was as well. I am thrilled with the end result and my deck went from an eyesore to the centerpiece of my backyard.
21 de novembro de 2025
Opinião espontânea
Resposta da BLIKA
Hi,
Thank you so much for sharing this! We're really glad to hear everything went smoothly — from communication to pricing to the final install.
It’s awesome to know your deck went from an eyesore to the highlight of your backyard. That’s exactly the kind of transformation we love to be part of.
If you ever need help with another project or have questions down the road, we’re always here for you.
Thanks again for choosing BLIKA!🙌
Beware exchange/returns.
Bought posts and railings. Needed to return a few and exchange for different type. Seemed to be very good at customer service. I sent the posts back (cost me $105 for shipping), and now I'm being ghosted. Even the live chat support on what'sapp started writing me, and now has ghosted me. The product seems legit. But if you need to return/exchange.... beware. Hoping this review will trigger them to reach out.
Thanks to Trustpilot, the company saw the review, and finally contacted me back, has processed my return, and is currently shipping the replacement as of 10/21 as they had said they would do very early on in October.
Because of this I have changed my rating from 1 to 3 stars. However I do wonder what would have happen if I didn't have an outlet like Trustpilot. I tried to rate them on Amazon and it wouldn't let me.
4 de outubro de 2025
Opinião espontânea
Order on Amazon other companies save the headache
Misleading and frustrating experience. Communication was terrible, and they lied about shipping times even though their FAQ is already misleading. They avoided direct questions and weren’t friendly at all. The staff seemed overly emotional and unprofessional, taking things personally instead of focusing on customer service.
My first experience with them turned into a complete disaster. They shipped my two items separately, with one five days later than the other, even though I explained I needed the order urgently. They didn’t care. I still don’t understand why they thought it was acceptable to split the order into different shipments as knowing I needed. It felt intentional and careless, as if they just wanted to make things more difficult. I. Asking to cancel other order
Overall, a very disappointing experience. I would not recommend this company.
3 de setembro de 2025
Opinião espontânea
Resposta da BLIKA
We’re very sorry to hear about your experience, and we appreciate you taking the time to share this with us. You’re absolutely right to expect clear communication and reliable shipping, and it’s disappointing to hear that we didn’t meet those expectations.
Shipping items separately without proper explanation and delaying responses is not the standard we hold ourselves to. We understand how stressful this must have been, especially when you needed your order quickly. Your comments about our communication style are also taken seriously, and we’ll be addressing this with our team right away.
We’d really like the chance to make things right. When you have a moment, please email us at support@blikacablerailing.com
with your order number so we can review the shipment and assist with canceling the remaining item.
Thank you again for your honest feedback — it helps us improve both our service and our processes.
As a general contractor
As a general contractor, I have constructed numerous decks. I have previously purchased kits from other businesses before learning about BLIKA. They answered my inquiries in a professional manner, and the price was fair. I made the decision to try BLIKA kits. The installation looked fantastic. The quality is equally as good as the cost performance! I heartily endorse it! For do-it-yourselfers, it's also quite simple.
21 de julho de 2025
Resposta da BLIKA
Thank you so much for the great review! It means a lot coming from a general contractor. We’re glad our team could answer your questions and that the pricing and quality worked well for your project.
Happy to hear the installation looked great and was easy to work with — that’s exactly what we aim for.
Thanks again for choosing and recommending BLIKA! If you need anything for future builds, we’re here to help.
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