Blinds Direct Opiniões 

The quality of the curtains is good but the customer service is appalling. Lead time was a little long but at least they were upfront. But when the curtains arrived, one was wrongly sized. I lost count of the number of different customer service staff who responded to emails, all of whom said they would get back to me and never did. The customer service staff had no product knowledge and could not understand the issue - one curtain had been made twice the required width - and asked for repeated photographs and measurements. A very frustrating experience that I will not repeat.

Unfortunately my experience has been very poor. I ordered a 10 day delivery blind and almost 20 days later I’m yet to receive it. Customer service is very pleasant and quick to reply but they just report on updates from the factory, which seems to be where the weak link is. I was told my order would be shortly dispatched when I first followed up, only to be following up again a week later when there’s no sign of it. I’ll be requesting a refund and if it’s not granted will have to go via my card provider.

Curtain pole arrived with wrong fittings so couldn’t put up. They eventually arrived after a week after speaking to 3 different customer service agents stating they had sent correct fittings. I wasn’t able to be there when the pole was finally put up , but soon noticed that the pole was a completely different colour to the rings though they looked similar in the plastic packaging) the rings were french grey but the pole was light green. (Obviously zero quality control) I phoned customer service only to be cut off twice. Everyone who has seen the poles laughs and asks why they do not match. I phoned CS again only to be told pole and rings came from different manufacturers so wasn’t their fault. In desperation I bought a french grey paint to repaint the pole. I was then sent an email to say they would let me buy another with 50% off. The original pole was over £60 so basically I would be paying £30 to correct a mistake no fault of my own . I honestly have never come across such arrogant CS from a company . AVOID THIS COMPANY AT ALL COSTS!

same as last review, don't mix up with Blindsdirect.co.uk which actually has pretty decent customer service. I ordered from here a few months ago, took weeks to arrive and after a couple of months one set broke. Tried to find a matching set elsewhere but no luck so had to re-order from here. Checked the delivery time, said 14 days.. 14 days later I get an email saying it's going to take another 4 weeks. Complained to their 'customer service' team and got offered a 5% discount.. WHAT A JOKE!

Avoid ! Do not mix up company with a very similar name. Ordered Blind 02/01/2021 to be delivered 10 days later. Still waiting just get standard emails pushing date later and later. Only premium phone number to use. I will be surprised if I ever see my Blind!
My blind eventually arrived and is actually not bad shame it was months late.!

I ordered a wooden shutter in late September, the website stated that it would be delivered within 28 days. After constant delays I was told it had been lost in transit and I could have a refund or they would replace the shutter. I foolishly opted to have it replaced, almost 4 months later the shutter still hasn't turned up and I have been promised a refund.