blomp.com Opiniões 29

Resposta da blomp.com

Actualizada a 29/01/2025

Hey there, Davi. First of all, thank you for taking the time to share your experience, and we’re truly sorry to hear it is not what you expected. We promise you that this is not the experience Blomp intends to provide, and we sincerely apologize for any issues you've had with us. As to your point about speed, we typically do not make any assumptions about the systems of our users. Instead, what we have seen by running countless speeds and traceroutes is that it is typically something out of the control of either the user or our service. Instead, most delays occur on the path between our users and our servers. For example, if you are in Europe and using our service, we see delays all the time as the data travels across the Atlantic Ocean. Blomp is still in beta, so we are constantly making improvements. For example, we've had one of our developers work on enhancing speed and reliability.

We’d love for you to give us another try once those improvements are rolled out.

In the meantime, we’d appreciate it if you could reach out to us directly at support@blomp.com with more details about your issue. I will personally make sure our team investigates and works to resolve them.

Resposta da blomp.com

Actualizada a 29/01/2025

Hello Blomper..

We’re truly sorry to hear about the issues you’ve had with your account and the lack of response—that’s definitely not the experience we want to provide. Please know that we’ve been making ongoing amazing updates to our platform, as Blomp is still in its beta phase. We’d love for you to give it another try!

One exciting update is that our Blomp team is now actively monitoring the forum. This means any concerns you have will be addressed almost instantly. We’ve also simplified our login requirements—formerly, you had to log in once a month to keep your account active, but now, you only need to log in once a year!

We apologize again for the trouble you’ve faced, and we’d be happy to reactivate your account for free once you provide the invoice. Please don’t hesitate to reach out, and we’re here to personally assist with resolving any issues you’ve encountered.

Resposta da blomp.com

Actualizada a 29/01/2025

Hello Laurence, We’re really sorry to hear about the issues you’ve encountered. Please provide us the chance to clarify some of your issues... We completely understand how frustrating it must be to spend time uploading large files only for them to fail, and it’s concerning to hear about your friends not receiving shared files. Please accept our sincere apologies for the trouble this has caused.

Regarding the 200GB free storage: There might be some confusion, so I want to clarify that the 200GB (Now 400GB) is available through our referral program, where you receive 20GB (Now 40GB) of extra storage for each friend who joins and stays active. If you’re facing difficulties with this or need more details, we’d be happy to help explain further. Plus, we would also like to inform you that the login requirement for staying active has been extended—Instead of having to log in once a month, you only need to log in once a year to be considered “active”.. again, only once in 365 days!

As for the upload issues, that’s definitely not the experience we want for you.. which is why we wanted to reach out to you no matter how much time had passed. We’re actively working on improving our platform, and We’d love to look into this for you. Can you let us know if you are still having this issue? We can assist in making sure your friends receive the files you’ve shared. Please reach out to us at support@blomp.com, and we’ll work together to resolve everything.

Resposta da blomp.com

Actualizada a 29/01/2025

Hi Phil,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve encountered, and We’d like to address your concerns while offering some clarity and assistance.

First, please note that Blomp is still in beta, and we’re constantly working to improve our platform based on feedback from users like you.

Regarding the 200GB free storage: You’re correct that the additional storage is tied to invited accounts remaining active. However, we’ve simplified this process so that accounts only need to log in once a year to stay active. This policy is clearly outlined in our rules and regulations as well as on our homepage—we want to be as transparent as possible and have no intention of misleading our users. If you have any questions about this, We’re more than happy to help!

As for the concerns about file corruption and accessibility, we want to assure you that we take file security and integrity very seriously. Issues like corrupted files or sound problems are extremely rare, and we’d be happy to investigate what went wrong in your case and assist with recovery.

Additionally, we have a dedicated team of developers working on improving both our online platform and BlompLive. Your feedback is honestly invaluable to us.

We genuinely care about your experience and would be happy to work with you to resolve these issues. Please reach out to us directly at support@blomp.com so we can assist you further. We promise to personally assign a team member to help you out.

Thank you for giving us the chance to make things right. We’re here to help and hope to rebuild your trust in Blomp."

Resposta da blomp.com

Actualizada a 29/01/2025

Hi Michele,

We’re really sorry to hear you feel this way, and we appreciate the chance to clarify things for you. Here’s the scoop: Our original rules and regulations (also mentioned on our homepage) stated that you’d earn 20 GB of free space for every active friend you referred, where “active” simply meant logging in once a month.. only once! That’s still true, but we’ve made some awesome updates to make things even better!

Now, you get 40 GB of free space per friend who registers, doubling the benefit! Once your nine friends are invited and activated, you’ll have a whopping 400 GB of free storage. Plus, the login requirement for staying active has been extended—now, your friends only need to log in once a year.. again, only once! Honestly, Blomp has mind-blowing updates implemented; it’s a bit hard to pass.

We truly apologize if you’ve had a bad experience in the past, but we’re working hard to make sure our users are happy. For instance, our Blomp team is now actively monitoring the forum to provide near-instant responses to any questions or concerns.

Blomp has come a long way since your last visit, and we’d love for you to give us another try. You have nothing to lose—and a lot of free storage to gain! Feel free to reach out to us directly if you have any questions or need help at support@blomp.com. We promise to personally assign a team member to help you out.

Resposta da blomp.com

Actualizada a 29/01/2025

Hey there, Dainius, We are very sorry to hear that your experience with us fell short of your expectations. Could you let us know more about how you felt tricked into subscribing? We promise there are no sneaky traps here..
In fact, not only do we value transparency, but we also offer a free plan along with 40 GB of additional storage for every friend you invite who registers with us—up to 400 GB of free storage! 400! If we are being honest, our main goal is to ensure you and our Blompers are satisfied and find value in our service. That is why we are reaching out to you now.

Also, As we are still in beta, we’re continually making improvements based on user feedback. We’d love to know if you’ve had a chance to revisit Blomp recently and explore the updates we’ve made. At the end of the day, your satisfaction is what matters most to us.. and no, we are not saying that because that’s what you hear from companies left and right. We mean it. Let us know how we can help you get your 400 FREE storage, and we’ll give you details.

Resposta da blomp.com

Actualizada a 29/01/2025

Hi Blomper,

We sincerely apologize for any inconvenience caused... All of us mean this. At Blomp, we actually prioritize respecting our users' privacy and maintaining clear communication. If you received any unwanted emails from us, please know that it was never our intention to spam you. Are you still receiving spam emails from us? Our Blomp team has been working long and hard to make sure we are perfect for you so, please let us know if you ever receive any spam emails. We take ownership of all issues and will personally assign a team member to help you with any issues you have.

We’re here to help and ensure your experience with Blomp is a positive one. Feel free to contact us directly at support@blomp.com."