I ordered flowers for my moms birthday from Australia. It worked perfectly and the team did a wonderful job, the flowers were beautiful and in excellent condition. They are a little pricey but... Ver mais
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The team at Bloomable turn ordering flowers into something far more special than a simple online transaction. From the moment you visit their site or reach out with a request, you feel that there are... Ver mais
With only 3 hours to go and on a Saturday as well!! They delivered the most beautiful flowers to my daughter’s best friend! It was her 21st and she felt so special when they called her to reception.
This company is pathetic, they don’t awnser their phones, emails or live chat. Do not order from them!!! Ordered for today they say same day delivery to get you to buy, Going to police station now to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re Bloomable. South Africa's same-day flower and gift delivery online shop. If you order before 1pm, we'll deliver your flowers or gifts on the same day to destinations all over South Africa, including Cape Town, Johannesburg, Port Elizabeth and much, much more. We are the place you can come to when you want to make someone’s day, spread a little happiness or buy that last-minute gift. We deliver the lushest blooms and the most beautifully crafted gifts same-day nationwide around South Africa. We promise to put our hearts into everything that we do. We promise always to uplift our local South African artisans. And we promise always to be happy - and bloomable. Let’s be friends.
Informações de contacto
1C Matrix, Bridgeways Precinct, Century Dr, Century City,, 7441, Cape Town, África do Sul
- +27872310319
- care@bloomable.co.za
- bloomable.co.za
4,3
Excelente
48 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
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no response
I ordered Flowers for my Sister in Law when her husband passed away. Flowers PAID for but not delivered. So far sent 2 emails BUT had no response. Now what do I do ??????????????????????????
This Company had been recommended to me, so cannot understand why they have failed.
13 de fevereiro de 2024
Opinião espontânea
Resposta da Bloomable
Hi Mr Swinton!
We’re truly sorry for the experience you had it’s not the standard we hold ourselves to, and I understand how upsetting it must have been, especially during such an emotional time.
I am happy you gave us the chance to make it right, and we’re really glad we could still deliver a moment of happiness when it mattered most.
We’re always here for your floral and gifting needs, and I look forward to the next opportunity to bring joy your way.
CAVEAT EMPTOR
CAVEAT EMPTOR! Very poor service, disappointed in that order was placed, paid for in full and yet what was actually delivered was 50% of what I paid for. Very poor customer service, false promises of responding in 24 hours etc, unresponsive to web chat. So much for the 100% satisfaction guarantee that Bloomable offer. Folk, place your business where it is respected as a customer.
12 de fevereiro de 2024
Opinião espontânea
Resposta da Bloomable
Hi there,
I’m so sorry for the disappointment and poor service you experienced from us last year. It’s clear we fell far short of our promise, and we take full responsibility.
We’ve taken all customer feedback to heart and have made significant changes since then, especially around our service, communication, and delivery standards.
Thank you for your honest feedback!
Scammers
Stupid me. I used them again after the Valentine's desaster of last year. Yeah, no excuse. This time they did not deliver late, they downright scammed me. Took the money never delivered. Don't answer the phone, don't reply to emails. I will reclaim the amount with my credit card company. Stay away!
14 de fevereiro de 2024
Opinião espontânea
Resposta da Bloomable
Hi there!
I am truly sorry for the experience you’ve had and especially for the disappointment around Valentine’s Day last year. That delay was on us, and we take full responsibility for how it was handled.
We want you to know that we’ve taken all the feedback to heart and have made significant changes since then, particularly during high-volume periods like Valentine’s.
Thank you for your honesty — and again, our sincere apologies.
Failed to deliver on time for Valentine's
Truly not a commendable company - they emailed me at 4pm on Valentine's day to tell me they ran out of flowers and wouldn't be able to deliver while I had ordered in advance. They offered to deliver the day after... still not delivered and I have not heard back from them despite following up. Don't order with these guys, very unprofessional.
14 de fevereiro de 2024
Opinião espontânea
Resposta da Bloomable
Hi Max,
I am truly sorry for the disappointment caused by your Valentine’s Day order last year. Since then, we’ve made significant improvements to our inventory management and communication processes, especially during busy periods, to ensure this doesn’t happen again.
What a disaster
What a disaster. Services was not rended for what we paid.
13 de fevereiro de 2023
Opinião espontânea
Resposta da Bloomable
Hi Karin!
I am really sorry to hear about your experience, this is definitely not the standard we want for our customers. I know some time has passed, but I’d love the chance to hear more about what happened and see how we can turn this around for you.
Please reach out to us via email with your order details whenever you can.
Bloomable - Scam artists.
Scam artists.
Placed an order for Valentine's day on 12 Feb 2023.
Was told that the order was accepted and delivery would be effected on 14 February 2023.
At 16h00 was informed that order had been dispatched.
Order was never delivered to the recipient.
Website says that order has been completed however when I emailed them they told me that they're investigating my order not being delivered.
They're not answering calls, responding to emails, no order delivered, no refund.
Please do not use these scam artists.
13 de fevereiro de 2023
Opinião espontânea
Resposta da Bloomable
Hi Warren!
I am truly sorry for what happened last Valentine’s Day. We understand how frustrating it was to place your order and not have it delivered, especially on such an important day.
We take full responsibility and have since made significant improvements based on customer feedback—especially around busy times like Valentine’s.
Thank you for your honesty, and again, we sincerely apologise for the disappointment caused.
Amazing products and service.
The whole process was amazing; simple to order from a great selection, to the delivery from the loveliest person who made sure everything was perfect.
My mother loved the gift and raved about the great delivery service.
I could not rate Bloomable high enough. Thank you!!
22 de dezembro de 2022
Opinião espontânea
Resposta da Bloomable
Hi DJC,
Wow, thank you so much for your beautiful words about our service! I am so happy to hear your mom loved her gift and that our delivery made the moment extra special.
We’ll be right here whenever you’re ready to send more love and we'd love to deliver more for you in the future 🌷
birthday gift for my sister…
I ordered a birthday gift for my sister in law and she is absolutely thrilled with it. Fantastic service as well. The gift arrived exactly when they said it would and the gift was fantastic quality too. Thank you so much for helping show her how much she is loved. Its so hard getting gifts to my family in SA because tge postal system is so untrustworthy so I highly recommend Bloomable...xx
3 de junho de 2022
Opinião espontânea
Resposta da Bloomable
Hello,
Thanks so much for your amazing review. I'm so happy we could help and make gifting from abroad easier for you.
Looking forward to seeing you again.
Cheers,
Jannes
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